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Remote Bilingual Insurance Customer Service Representative Jobs in Texas

Openwork

Remote CSR

Houston, TX · Remote

$21/hr

Remote Bilingual Customer Service Representative ****All requirements listed below are non-negotiables. Please do NOT apply if you do not meet all the qualifications!*** Upcoming Project | Starting ...

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Remote Bilingual Insurance Customer Service Representative information

What is a remote bilingual insurance customer service representative?

Remote Bilingual Insurance Customer Service Representatives are professionals who assist insurance customers by answering questions, resolving issues, and providing information about policies, all while working from a remote location such as their home. They communicate with clients in at least two languages, helping to bridge language gaps and deliver quality service to a diverse clientele. Their duties may include processing claims, updating customer accounts, explaining policy coverage, and ensuring customer satisfaction. Strong communication skills, proficiency in multiple languages, and knowledge of insurance products are essential for this role.

What are the key skills and qualifications needed to thrive as a remote bilingual insurance customer service representative, and why are they important?

To thrive as a Remote Bilingual Insurance Customer Service Representative, you need strong communication skills in at least two languages, a high school diploma or equivalent, and foundational knowledge of insurance products and procedures. Familiarity with customer relationship management (CRM) software, call center platforms, and basic office applications is typically required. Exceptional problem-solving abilities, patience, and cultural sensitivity help you effectively assist diverse clients and resolve their concerns. These skills are essential for delivering accurate information, building client trust, and ensuring customer satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote bilingual insurance customer service representatives, and how can they be managed?

Remote Bilingual Insurance Customer Service Representatives often encounter challenges such as managing high call volumes, navigating complex policy information in multiple languages, and maintaining clear communication without in-person cues. To manage these challenges, it’s important to develop strong organizational skills, leverage available digital tools, and engage in ongoing language and product training. Staying proactive in communication with supervisors and peers also helps foster collaboration and resolve customer issues efficiently, even in a remote environment.

What are the most commonly searched types of Bilingual Insurance Customer Service Representative jobs in Texas?

The most popular types of Bilingual Insurance Customer Service Representative jobs in Texas are:

What cities in Texas are hiring for Remote Bilingual Insurance Customer Service Representative jobs?

Cities in Texas with the most Remote Bilingual Insurance Customer Service Representative job openings:

Remote Bilingual Insurance Customer Service Representative jobs near you

Customer Service Representative Spanish Bilingual - Insurance

Coppell, TX • On-site, Remote

American Automobile Association
Non-Profits • 10K+ employees

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

232nd of 311 rated insurance

Good employer

Recommended by students

Recommended by parents

Learn more about American Automobile Associationexternal

$24 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 hours ago

Job description

Customer Service Representative Spanish Bilingual - Insurance
AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives - fluent in English/Spanish to join our industry-leading Insurance Call Center team.
If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!
What We Offer
  • Starting Pay: $24.00 - $26.00/hour
  • Bilingual Fluency: English/Spanish fluency assessment provided
  • Location Requirement: Candidates must reside within the state of Texas.
  • Remote Training Schedule: Full-time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday-Friday. Saturday shifts (9:00am-7:15pm) are required during bullpen (on-the-job training) to support live calls; when scheduled, a weekday off will be provided.
  • Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:30pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.
  • Comprehensive Benefits Package
  • Growth & Advancement Opportunities

What You'll Do
  • Answer inbound calls and assist members with questions related to AAA memberships
  • Deliver personalized, proactive solutions and recommend valuable products and services
  • Engage with members using strong communication and a friendly, problem-solving mindset
  • Think quickly and critically to resolve issues-this is not a scripted environment
  • Navigate multiple systems and tools while actively listening and multitasking
  • Maintain a positive, can-do attitude in a fast-paced and evolving environment
  • Participate in ongoing coaching and development to continually enhance your performance

Work-From-Home Requirements
  • Dedicated, quiet workspace without interruptions.
  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.).
  • Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50 mbps to 100 mbps for downloads & 10 mbps for uploads.
  • Internet service must adequately support the employee's work hours to ensure optimal voice & data quality.
  • You are required to provide documentation regarding your carrier & internet speed.
  • A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.
  • Regular attendance in virtual team meetings and training sessions.
  • Availability during standard business hours and flexibility for possible shift adjustments.

What You'll Need
  • Prior customer service experience (recent call center experience preferred)
  • Bilingual skills in English and Spanish, are required.
  • Excellent communication skills (written, verbal, and listening)
  • Ability to multitask and navigate computer systems in real time
  • A flexible, "can-do" mindset and willingness to adapt to change
  • High school diploma or GED
  • Ability to pass a background check and drug screening
  • Must reside within the state of Texas.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

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