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Remote Bilingual Insurance Customer Service Representative Jobs in Michigan

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

CertaSite

Customer Service Representative

Ann Arbor, MI · Remote

$15.75 - $21.25/hr

... represents best-in-class customer service. This is a fast paced and demanding role with high ... Onboard new customers by coordinating W-9's, Certificates of Insurance (COIs), billing, portal, and ...

Liveops

Remote Spanish Bilingual Customer Service

Lansing, MI · Remote

$15.75 - $19.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Holland, MI · Remote

$14.75 - $18.50/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

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All JobsBilingual Insurance Customer Service Representative JobsRemote Bilingual Insurance Customer Service Representative JobsRemote Bilingual Insurance Customer Service Representative Jobs in Michigan

Remote Bilingual Insurance Customer Service Representative information

What is a remote bilingual insurance customer service representative?

Remote Bilingual Insurance Customer Service Representatives are professionals who assist insurance customers by answering questions, resolving issues, and providing information about policies, all while working from a remote location such as their home. They communicate with clients in at least two languages, helping to bridge language gaps and deliver quality service to a diverse clientele. Their duties may include processing claims, updating customer accounts, explaining policy coverage, and ensuring customer satisfaction. Strong communication skills, proficiency in multiple languages, and knowledge of insurance products are essential for this role.

What are the key skills and qualifications needed to thrive as a remote bilingual insurance customer service representative, and why are they important?

To thrive as a Remote Bilingual Insurance Customer Service Representative, you need strong communication skills in at least two languages, a high school diploma or equivalent, and foundational knowledge of insurance products and procedures. Familiarity with customer relationship management (CRM) software, call center platforms, and basic office applications is typically required. Exceptional problem-solving abilities, patience, and cultural sensitivity help you effectively assist diverse clients and resolve their concerns. These skills are essential for delivering accurate information, building client trust, and ensuring customer satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote bilingual insurance customer service representatives, and how can they be managed?

Remote Bilingual Insurance Customer Service Representatives often encounter challenges such as managing high call volumes, navigating complex policy information in multiple languages, and maintaining clear communication without in-person cues. To manage these challenges, it’s important to develop strong organizational skills, leverage available digital tools, and engage in ongoing language and product training. Staying proactive in communication with supervisors and peers also helps foster collaboration and resolve customer issues efficiently, even in a remote environment.

What cities in Michigan are hiring for Remote Bilingual Insurance Customer Service Representative jobs?

Cities in Michigan with the most Remote Bilingual Insurance Customer Service Representative job openings:

Remote Bilingual Insurance Customer Service Representative jobs near you

Remote Customer Service Representative

Liveops

Lansing, MI • Remote

$20/hr

Contractor

Re-posted yesterday

Job description

Tax Software Support – Independent Contractor

Location: Remote (US-Based)

Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.
Requirements
  • Experience taking inbound and outbound calls.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.
Preferred Qualifications
  • Available to provide services on April 14 and 15.
  • Comfortable using video chat and screen-sharing tools.
  • Adaptable to changing procedures and tech challenges.
  • Experience with inbound/outbound customer support; call center experience is a plus.
Hours
  • Choose your own schedule by self-scheduling 30-minute blocks or commits.
  • Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
  • Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.
Compensation
  • Submit invoices and receive payment for completed services pursuant to contract.
  • Invoice $0.34 per minute of talk time for providing services January–April.
  • Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
  • Additional performance-based pay may be announced during the season.
  • ICs are responsible for their own taxes and expenses.
  • Earn up to $20/hour; earnings vary and are not guaranteed.
Computer Requirements
  • CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
  • Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
  • OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
  • Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.
  • Review the Liveops Mobile Device and Security Requirements
Application and Certification Process
  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.
Background Check

For a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements

Important Notes
  • Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
  • Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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