About the Role
We are seeking a highly empathetic and reliable Bilingual Customer Service Representative to join our dedicated healthcare call center team. In this role, you will be the vital first point of contact for our patients, answering inquiries in both English and Spanish.
Because our clientele is largely Medicare-aged and may frequently experience vision or hearing loss, this position requires a "Patient First" lens. We are looking for individuals who can maintain extreme empathy, remain calm when patients are anxious or agitated, and deliver a consistently high standard of care.
While this is a remote position, candidates must exhibit top-tier professional reliability and exceptional attendance.
Key Responsibilities
Patient Support: Provide exceptional customer service by answering patient inquiries via phone in both English and Spanish.
Appointment Logistics: Utilize computer systems for accurate and efficient patient appointment scheduling.
Effective Communication: Demonstrate superb phone etiquette and communication skills to ensure a reassuring, positive patient experience.
Administrative Care: Assist with medical terminology as needed while strictly maintaining the confidentiality of patient medical records.
Team Collaboration: Collaborate closely with team members to enhance service delivery and efficiently resolve patient needs.
Required Skills & Qualifications
Languages: Fully bilingual with strong verbal and written communication skills in both English and Spanish.
Technical Proficiency: Proficient in computer skills and data entry.
Soft Skills: Excellent phone etiquette, active listening, and customer service abilities rooted in extreme empathy.
Industry Knowledge: Familiarity with medical terminology and experience with appointment scheduling or medical office settings.
Analytical Skills: Ability to analyze patient information effectively to resolve inquiries accurately.
Workplace Standards: Must pass onboarding screening in alignment with our strict nicotine-free and smoke-free workplace environment policy.
Preferred Skills & Experience
Healthcare Flow: A foundational understanding of health insurance and patient workflows.
Background Diversity: Prior experience working at a medical front desk or in patient eligibility is highly valued (prior call center-specific experience is not required if healthcare background is strong).
Schedule & Shift
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Company Description
Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.
Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?