Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Represent the benefit calculation implementation team to project management * Determine and manage the priorities of their implementation team * Perform ongoing planning of deliverables considering ...
Remote Bilingual Chat Representative information
What is a remote bilingual chat representative?
Remote Bilingual Chat Representatives are customer service professionals who communicate with clients or customers via online chat platforms. They are fluent in at least two languages, allowing them to assist a diverse customer base by answering questions, resolving issues, and providing information. Working remotely, they typically handle inquiries related to products, services, orders, or technical support. This role requires strong written communication skills, proficiency in multiple languages, and the ability to multitask efficiently in a digital environment.
What are the key skills and qualifications needed to thrive as a remote bilingual chat representative?
To thrive as a Remote Bilingual Chat Representative, you need fluency in at least two languages, excellent written communication, and strong typing skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Exceptional problem-solving, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and culturally sensitive support for a diverse customer base in a virtual environment.
What are some common challenges faced by remote bilingual chat representatives, and how can they be managed effectively?
Remote Bilingual Chat Representatives often encounter challenges such as managing multiple conversations simultaneously, ensuring accurate communication across languages, and maintaining productivity in a home-based environment. To handle these effectively, representatives can utilize time management techniques, leverage translation tools when needed, and set up a dedicated workspace free from distractions. Regular training and clear communication with team leaders also help in addressing customer queries efficiently and meeting performance standards.
What is the difference between Remote Bilingual Chat Representative vs Remote Bilingual Customer Support Agent?
| Aspect | Remote Bilingual Chat Representative | Remote Bilingual Customer Support Agent |
|---|---|---|
| Credentials | Language proficiency, customer service experience | Language skills, customer service experience |
| Work Environment | Online chat platforms, remote | Online chat, email, phone, remote |
| Industry Usage | Customer service, tech, retail | Customer service, tech, retail |
| Search & Comparison | Commonly searched for roles involving bilingual chat support | Often compared as a similar customer support role in remote settings |
Both roles involve providing customer support in multiple languages remotely. The main difference lies in the job titles used by employers, but they typically require similar skills, credentials, and work environments. The Remote Bilingual Chat Representative specifically emphasizes chat-based communication, while the Customer Support Agent may include multiple channels like email or phone. Both are in high demand in industries serving diverse, global customers.
What are popular job titles related to Remote Bilingual Chat Representative jobs in Quebec?
For Remote Bilingual Chat Representative jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Bilingual Chat Representative jobs in Quebec look for?
The top searched job categories for Remote Bilingual Chat Representative jobs in Quebec are:
What cities in Quebec are hiring for Remote Bilingual Chat Representative jobs?
Cities in Quebec with the most Remote Bilingual Chat Representative job openings:
Full-time
Medical, Life, Retirement
Posted 8 days ago
Job description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join the TELUS Health retirement benefits implementation team as a functional lead.In this role, you will be able to demonstrate your extensive expertise in defined benefit pension plan administration. Furthermore, you will act as a practice lead by effectively managing the deliverables of a team composed of business analysts and calculation verifiers.
This role requires solid expertise in benefit calculation engine configuration and good adaptability in order to familiarize yourself with our solution quickly within our growing team.
What's in it for you
Incomparable versatility in pension calculations and plan administration across Canadian and American markets
Deep expertise in an innovative and specialized field that sets you apart in the pension industry
Multiple implementation projects with leading clients across North America, expanding your portfolio and professional network
Flexibility to work from anywhere in Canada while maintaining a healthy work-life balance
Comprehensive benefits package
A corporate culture centered on mutual aid, social impact, well-being, and diversity
Primary Responsibilities
Represent the benefit calculation implementation team to project management
Determine and manage the priorities of their implementation team
Perform ongoing planning of deliverables considering the project scope
Proactively identify potential risks and issues
Be responsible for pension plan rules analysis documents
Provide technical support and supervise the configuration of the benefit calculation engine
Know the system configuration in order to position themselves as the calculation engine expert in our implementations
Support specialized technical stakeholders for data conversion and data collections
Work closely with the product development team
Contribute to the continuous improvement of our implementation processes
What You Bring
Requirements
University degree in actuarial science, mathematics, project management, or any other relevant field
7+ years of relevant experience in defined benefit pension plans
Experience with Canadian and/or American pension plans
Experience in retirement benefit calculation engine configuration
Mastery of retirement benefit calculations
Fluency in French and English (oral and written)
Proficiency in Excel
Ability to travel to Canada and the United States
Assets
Knowledge of Azure DevOps or similar work management tools
Knowledge of VBA programming
Continuing education in actuarial science
Soft Skills
Excellent organizational skills
Strong problem-solving ability
Attention to detail
Ability to influence internal and external stakeholders
Leadership and ability to maintain team engagement
Ability to work in a team and independently
Coaching and resource development skills
Effective priority management
Ability to make decisions involving a certain level of risk
Ability to adapt your communication style to people with different levels of expertise
Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
About Lifeworks Services
Sourced by ZipRecruiter
Industry
Individual, family and community social assistance
Company size
51 - 200 Employees
Headquarters location
Eagan, MN, US
Year founded
1965