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Customer Service Representative (Email & Chat Support) - Remote

Location: 100% Remote (Must reside in an approved hiring state)

Employment Type: Contract-to-Hire

Duration: 4 Months with potential for extension or permanent hire

Pay Rate: $16.00/hour

Experience Level: Entry Level

About the Opportunity

We are seeking Customer Service Representatives to support a growing online membership and e-commerce platform. In this role, you will assist customers primarily through email support (90%) and chat support (10%), helping resolve account concerns, answer questions, and provide a positive customer experience.

This is an excellent opportunity for individuals with strong written communication skills, customer service experience, and a passion for helping customers in a fast-paced online environment.

Responsibilities

• Respond to customer inquiries via email and chat
• Investigate and resolve customer issues with professionalism and accuracy
• Update customer accounts and maintain detailed records
• Research and identify solutions to customer concerns
• Collaborate with internal teams to resolve complex issues
• Follow up to ensure customer satisfaction and issue resolution
• Identify trends and escalate recurring concerns when appropriate
• Assist with process improvement recommendations
• Support onboarding and training efforts for new team members as needed

Required Qualifications

• High school diploma or GED
• 1-3 years of customer service experience
• Experience supporting customers through email and/or chat
• Strong internet navigation skills
• Familiarity with online shopping and internet-based services
• Ability to use keyboard shortcuts such as Ctrl+C and Ctrl+V
• Strong written communication skills
• Excellent problem-solving abilities
• Ability to manage multiple tasks and priorities
• Typing speed of 50+ WPM

Preferred Qualifications

• 55+ WPM typing speed
• Call center experience
• Data entry experience
• Retail customer service background
• Banking or teller experience
• Experience using CRM platforms such as Zendesk or similar systems
• Experience working for an internet-based or technology-focused company

Schedule

Multiple shifts available:

1st Shift

• 6:15 AM - 2:45 PM
• OR 8:30 AM - 5:00 PM

2nd Shift

• 3:00 PM - 11:30 PM

Alternative Schedule

• Four 10-hour shifts (Sunday-Wednesday)

Employees must be available to:

• Work at least one weekend day each week
• Work assigned holidays

Remote Work Requirements

• Dedicated, distraction-free workspace
• Reliable internet connection
• Ability to work independently in a remote environment

Approved Hiring States

Applicants must reside in one of the following states:

• California
• Colorado
• Connecticut
• District of Columbia
• Florida
• Illinois
• Massachusetts
• Michigan
• Minnesota
• New Hampshire
• New Jersey
• New York
• North Carolina
• Oregon
• South Dakota
• Texas
• Utah
• Wisconsin
• Wyoming

Why Apply?

• 100% remote position
• Contract-to-hire opportunity
• Fast-growing organization supporting a rapidly expanding customer base
• Team-oriented, collaborative culture
• Opportunities to develop customer support and professional communication skills

#centralpriority26

Job Type & Location

This is a Contract to Hire position based out of San Mateo, CA.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.