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Remote Bank Interpreter Jobs in Virginia (NOW HIRING)

Remote Bank Interpreter information

What are the key skills and qualifications needed to thrive as a remote bank interpreter?

To thrive as a Remote Bank Interpreter, you need fluency in at least two languages, a solid understanding of banking terminology, and relevant interpreting experience or certification. Familiarity with remote interpreting platforms, secure communication tools, and possibly certifications such as CMI or NBCMI are typically expected. Excellent listening skills, cultural sensitivity, and professionalism are vital soft skills that help foster trust and accurate communication. These skills and qualifications are crucial for ensuring clear, confidential, and effective interactions between clients and banking professionals in remote settings.

What is a remote bank interpreter?

Remote bank interpreters are language professionals who facilitate communication between banking staff and clients who speak different languages. They provide interpretation services via phone, video conference, or online platforms, allowing banks to serve customers who have limited English proficiency or prefer to communicate in another language. These interpreters help ensure clear understanding of financial products, services, and legal requirements, promoting accessibility and compliance in banking. Their work is crucial for maintaining accurate, confidential, and effective communication in a multicultural banking environment.

How does a remote bank interpreter typically collaborate with banking staff and clients during virtual sessions?

Remote Bank Interpreters work closely with both banking professionals and clients to ensure clear and accurate communication during virtual meetings or phone calls. They facilitate conversations, interpret sensitive financial information, and help bridge cultural or language gaps in real-time. Successful interpreters remain neutral, maintain confidentiality, and adapt quickly to various banking scenarios. Collaboration often requires quick thinking, attention to detail, and strong interpersonal skills to address the needs of both parties effectively.

What is the difference between Remote Bank Interpreter vs Remote Customer Service Representative?

AspectRemote Bank InterpreterRemote Customer Service Representative
CredentialsLanguage proficiency, interpretation certificationsCustomer service skills, sometimes basic financial knowledge
Work EnvironmentHome-based, client-facing calls, financial institutionsHome-based, general customer support across industries
Employer & IndustryBanks, financial services

Remote Bank Interpreters focus on providing language interpretation for banking clients, requiring language certifications. Remote Customer Service Representatives handle a broader range of customer inquiries across various industries, often with general customer support skills. While both roles are remote and client-facing, Remote Bank Interpreters specialize in financial language services, making them distinct in credentials and industry focus.

What job categories do people searching Remote Bank Interpreter jobs in Virginia look for? The top searched job categories for Remote Bank Interpreter jobs in Virginia are:
What cities in Virginia are hiring for Remote Bank Interpreter jobs? Cities in Virginia with the most Remote Bank Interpreter job openings:

Treasury Management Revenue and Billing Manager

Fulton Bank

Richmond, VA • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Fulton Bank rating

7.9

Company rating: 7.9 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

78th of 170 rated banks


Job description

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity that can be remote or hybrid.

This role is responsible for leading the strategy, governance, execution, and optimization of Treasury Management fee revenue and client billing processes. The role ensures accurate and timely billing, drives revenue capture, oversees pricing implementation, identifies opportunities to reduce revenue leakage, and provides analytical insights that support growth, profitability, and client satisfaction. The manager leads a team responsible for billing operations, fee maintenance, revenue reporting, pricing administration, and revenue integrity, while partnering closely with Treasury Sales, Product Management, Commercial Banking, Finance, Operations, and Technology teams to support business objectives and enhance client outcomes.

Responsibilities
  • Revenue Management Develop and execute Treasury Management revenue optimization strategies that enhance fee income and profitability. Monitor fee revenue performance and implement initiatives to improve revenue realization and recover lost revenue opportunities. Analyze client utilization, profitability, and pricing trends to recommend revenue enhancement strategies. Partner with Treasury Sales Officers and Relationship Managers on pricing execution and client profitability initiatives. Support annual pricing reviews and fee schedule updates.
  • Billing Operations Lead all Treasury Management billing processes, including monthly billing cycles, exception management, and billing adjustments. Ensure billing accuracy, timeliness, and adherence to established policies and procedures. Oversee fee maintenance, account analysis systems, earnings credit rate administration, and billing platform management. Develop and maintain billing procedures, process documentation, and operational standards. Resolve complex client billing inquiries and escalations.
  • Pricing Governance Administer Treasury Management pricing structures, exception processes, and fee schedules. Ensure pricing approvals comply with governance standards and delegated authority requirements. Maintain pricing integrity across systems and client portfolios. Support pricing committees through reporting, analysis, and recommendations. Partner with Product and Finance teams to assess pricing effectiveness and support pricing strategy decisions.
  • Revenue Analytics & Reporting Produce executive reporting and dashboards that provide insight into revenue trends, billing performance, pricing effectiveness, and profitability. Develop and monitor KPIs related to revenue capture, operational efficiency, and pricing performance. Support budgeting, forecasting, and strategic planning activities through data-driven analysis. Deliver actionable insights and recommendations to senior leadership.
  • Risk Management & Controls Establish and maintain operational controls that safeguard revenue integrity and support accurate billing. Identify control gaps and lead remediation efforts to mitigate operational and financial risk. Ensure compliance with internal policies, audit requirements, and regulatory expectations. Partner with Risk, Audit, Compliance, and Finance teams on examinations, reviews, and control assessments.
  • Leadership & Team Development Lead, coach, and develop a high-performing Revenue Management & Billing team. Establish performance goals, productivity standards, and service-level expectations. Foster a culture of accountability, continuous improvement, operational excellence, and client focus. Build strong cross-functional partnerships across Commercial Banking and support areas.
QualificationsEducation

Bachelor's Degree or the equivalent experience. Specialty: finance, accounting, business administration or related. (Required)

Experience

7 or more years treasury management, commercial banking, revenue management, pricing, billing operations, finance, or related discipline. (Required)

3 or more years leadership experience managing teams and operational processes. (Required)

Certifications

CTP (Certified Treasury Professional) certification. (Preferred)

Knowledge, Skills, and Abilities
  • Treasury Management billing and account analysis systems expertise. (Required)
  • Strong financial analysis and data interpretation capabilities. (Required)
  • Knowledge of commercial banking profitability drivers. (Required)
  • Advanced Excel and reporting/dashboard tools. (Required)
  • Excellent communication and presentation skills. (Required)
  • Ability to influence stakeholders across multiple business lines. (Required)
  • Strong project management and process improvement skills. (Required)
 Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $81,200.00 - $135,300.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO StatementFulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

Employment Type: OTHER

What Fulton Bank employees say

Pay

Benefits

Hours and flexibility

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About Fulton Bank

Sourced by ZipRecruiter

Fulton Bank, headquartered in Lancaster, PA, US, falls under the financial services industry and operates as a subsidiary of Fulton Financial Corporation. Known for its rich history, the company was founded in 1882 and has since established itself as one of the most trusted community banks in the Mid-Atlantic region. Fulton Bank offers a comprehensive range of financial services, including retail and business banking, wealth management, and investment solutions. The company’s official website is fultonbank.com.

Industry

Commercial banking

Company size

1,001 - 5,000 Employees

Headquarters location

Lancaster, PA, US

Year founded

1882

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