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Remote Bank Call Center Jobs in Madison, WI (NOW HIRING)

TEKsystems

Real Time Coordinator REMOTE

Madison, WI · Remote

$25 - $32/hr

High School diploma, or equivalent 3 years of related work experience Prior call-center Real Time ... remote position. Application Deadline This position is anticipated to close on Sep 16, 2026. About ...

New

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · On-site +1

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · Remote

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

All JobsBank Call Center JobsRemote Bank Call Center JobsRemote Bank Call Center Jobs in Madison, WI

Remote Bank Call Center information

See Madison, WI salary details

$10

$18

$25

How much do remote bank call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote bank call center in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What is a remote bank call center?

A Remote Bank Call Center job involves assisting customers of a bank by phone, chat, or email from a remote location, such as a home office. Employees in this role handle inquiries about bank accounts, transactions, and services, help resolve issues, and provide information about products. They use secure systems to access customer information and must follow strict privacy and security protocols. This position typically requires good communication skills, customer service experience, and familiarity with basic banking processes.

What are some common challenges faced by employees in a remote bank call center, and how can they be managed?

Working in a remote bank call center can present challenges such as maintaining consistent communication with team members, managing potential feelings of isolation, and handling complex customer inquiries without immediate in-person support. To manage these challenges, employees are encouraged to utilize digital collaboration tools, participate in regular virtual team meetings, and actively seek guidance from supervisors when needed. Many organizations also provide training and resources to help staff stay connected and engaged, ensuring both productivity and job satisfaction in a remote environment.

What are the key skills and qualifications needed to thrive as a remote bank call center representative, and why are they important?

To thrive as a Remote Bank Call Center Representative, you typically need a high school diploma or equivalent, strong customer service orientation, and basic banking knowledge. Familiarity with CRM software, telephony systems, and secure data handling protocols is often required. Excellent verbal communication, active listening, patience, and problem-solving skills help build trust and resolve customer issues efficiently. These competencies ensure customer satisfaction, compliance with banking regulations, and effective remote support in a fast-paced environment.

What is the difference between Remote Bank Call Center vs Remote Customer Service Representative?

AspectRemote Bank Call CenterRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; banking knowledgeHigh school diploma or equivalent; general customer service skills
Work EnvironmentBanking call centers, often during business hoursVarious industries, flexible locations, often during business hours
Employer & IndustryFinancial institutions, banksMultiple industries including retail, tech, healthcare
Common Search & ComparisonFocus on banking-specific roles, certifications, and banking productsBroader customer service roles across industries

The Remote Bank Call Center primarily involves handling banking-related inquiries within financial institutions, requiring banking knowledge and specific certifications. In contrast, Remote Customer Service Representatives work across various industries, providing general customer support. While both roles involve remote communication skills, the banking call center role is specialized in financial products and banking procedures.

What are popular job titles related to Remote Bank Call Center jobs in Madison, WI?

For Remote Bank Call Center jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Bank Call Center jobs in Madison, WI look for?

The top searched job categories for Remote Bank Call Center jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Bank Call Center jobs?

Cities near Madison, WI with the most Remote Bank Call Center job openings:

Remote Bank Call Center jobs near you

Call Center Supervisor

State Collection Service Inc

Madison, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

The GREAT STATE TEAM is seeking a Remote Extended Business Office (EBO) Supervisor to join our fast-growing teams! As an EBO Supervisor you will manage the performance, workflow, activity and standard of service for our EBO Customer Service Representatives who act directly in clients' names to provide information to patients/account holders, resolve billing and payment issues, and collect payment in order to support client and public alike. The EBO Supervisor works to perform the duties below, as well as coach/train, handle escalated patient and client issues, ensure quality/compliance, and manage personnel matters.
**Veterans and Military Spouses Encouraged to Apply**
Duties include but are not limited to:
  • Monitors and manages performance, activity, and quality of assigned EBO Representatives in their teams.
  • Manages the scheduling, attendance and workflow of their team to maximize results for company, client, and members of the public.
  • Acts as supervisory backup in support of other department personnel.
  • Coaches and trains team and department personnel as required. Updates and maintains department-specific training material.
  • Ensures changes/updates to policies, protocols, and information within the department are rapidly and accurately distributed to all relevant staff.
  • Helps to make suggestions and implement ideas that improve team and department performance.
  • Interviews and screens job applicants for department positions.
  • Handles personnel and disciplinary issues for assigned staff as required.
  • Creates and conducts formal performance appraisals for assigned staff.
  • Completes assigned reporting and administrative tasks as required by the department.
  • Leads/Participates in meetings regarding EBO team & department issues.
  • Makes/answers escalated calls in the name of the client in order to resolve billing and payment issues as necessary.
  • Ensures staff handle client and account holder correspondence with accuracy, timeliness and according to protocol.
  • Maintains internal and external compliant and personnel incident logs.
  • Acts as company representative, liaising and responding to Clients regarding information requests and issues as needed.

Additional Duties and Responsibilities:
  • Completes special projects or other work duties as assigned.
  • Participates in the resolution of client issues and nonconformities as needed.
  • Adheres to all FDCPA, FCRA, HIPAA and applicable laws.
  • Attend ACA's Code of Ethics training annually.
  • Adheres to all SCS policies as stated in the Handbook.
  • Will assist others within the department in their duties when necessary.
  • Represents SCS with the professional and ethical work standards consistent with the mission and management policy of the company.
  • Ensures all staff activities are within company quality and compliance standards, as well as client-specific protocols.
  • Utilizes company and client information systems successfully to gain results as a part of daily duties.

Qualifications, Skills, and Experience:
  • 2+ years experience acting as Team Lead or Supervisor in a Call Center or Customer Service function where contact with the public was a part of daily duties.
  • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration.
  • Previous experience overseeing others, including duties such as: performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training.
  • Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding
  • Ability to enter and update data on company and client systems in an accurate, timely manner.
  • Experience with Artiva HealthCare and/or FACS a plus
  • Ability to work successfully in a fast-paced, deadline-oriented environment.
  • Strong organization skills. The ability to work on multiple tasks simultaneously.
  • Articulate written and verbal communication skills.
  • Focus upon customer service and deliverables.
  • Significant attention to detail.

We Offer a Comprehensive Benefits Package:
  • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
  • Paid time off
  • 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided

* Benefits eligibility is dependent upon FTE Status and Position
*All offers of employment are contingent upon successful completion of all post offer processing.
Your next great career move could be a click away. Apply now!
State Collection Service is an Equal Opportunity Employer All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position
Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

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