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Remote Bank Call Center Jobs in Utah (NOW HIRING)

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Remote Bank Call Center information

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How much do remote bank call center jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote bank call center in Utah is $16.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote bank call center representative, and why are they important?

To thrive as a Remote Bank Call Center Representative, you typically need a high school diploma or equivalent, strong customer service orientation, and basic banking knowledge. Familiarity with CRM software, telephony systems, and secure data handling protocols is often required. Excellent verbal communication, active listening, patience, and problem-solving skills help build trust and resolve customer issues efficiently. These competencies ensure customer satisfaction, compliance with banking regulations, and effective remote support in a fast-paced environment.

What is a remote bank call center?

A Remote Bank Call Center job involves assisting customers of a bank by phone, chat, or email from a remote location, such as a home office. Employees in this role handle inquiries about bank accounts, transactions, and services, help resolve issues, and provide information about products. They use secure systems to access customer information and must follow strict privacy and security protocols. This position typically requires good communication skills, customer service experience, and familiarity with basic banking processes.

What are some common challenges faced by employees in a remote bank call center, and how can they be managed?

Working in a remote bank call center can present challenges such as maintaining consistent communication with team members, managing potential feelings of isolation, and handling complex customer inquiries without immediate in-person support. To manage these challenges, employees are encouraged to utilize digital collaboration tools, participate in regular virtual team meetings, and actively seek guidance from supervisors when needed. Many organizations also provide training and resources to help staff stay connected and engaged, ensuring both productivity and job satisfaction in a remote environment.

What is the difference between Remote Bank Call Center vs Remote Customer Service Representative?

AspectRemote Bank Call CenterRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; banking knowledgeHigh school diploma or equivalent; general customer service skills
Work EnvironmentBanking call centers, often during business hoursVarious industries, flexible locations, often during business hours
Employer & IndustryFinancial institutions, banksMultiple industries including retail, tech, healthcare
Common Search & ComparisonFocus on banking-specific roles, certifications, and banking productsBroader customer service roles across industries

The Remote Bank Call Center primarily involves handling banking-related inquiries within financial institutions, requiring banking knowledge and specific certifications. In contrast, Remote Customer Service Representatives work across various industries, providing general customer support. While both roles involve remote communication skills, the banking call center role is specialized in financial products and banking procedures.

What are popular job titles related to Remote Bank Call Center jobs in Utah?

For Remote Bank Call Center jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Bank Call Center jobs in Utah look for?

The top searched job categories for Remote Bank Call Center jobs in Utah are:

What cities in Utah are hiring for Remote Bank Call Center jobs?

Cities in Utah with the most Remote Bank Call Center job openings:

Remote Bank Call Center jobs near you
Infographic showing various Remote Bank Call Center job openings in Utah as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Remote job distribution, with an average salary of $33,918 per year, or $16.3 per hour.

Medical Support Assistant (MSA), Remote - Sandy, UT

CLFC Healthcare and Communications

Sandy, UT • On-site, Remote

$21.49 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Quick Facts
  • Location: Fully remote (work from home). You must reside within 50 miles of a VISN 19 VA Medical Center. VA furnishes the computer equipment.
  • Employment Type: Full-time with benefits (W-2)
  • Compensation: Hourly base set to the Service Contract Act prevailing wage for your location (see the pay range on this posting), plus a $5.55 per hour Health and Welfare benefit and a quarterly performance bonus up to $2,080 per year.
  • Schedule: Monday through Friday, 8:00 AM to 4:30 PM local time (excluding federal holidays)
Position Overview
CLF Consultants LLC is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You work from home and serve Veterans and their families across the VISN 19 region, scheduling primary care visits, specialty clinic appointments, community care consults, and follow-up engagements. Every scheduling interaction directly supports a Veteran accessing healthcare. This is an entry-level federal healthcare role open to candidates with at least six months of customer service experience, basic computer skills, and a high school diploma or GED.
CLFC provides structured onboarding, federal cybersecurity orientation, VA system training (VistA and CPRS), scheduling protocols under VHA Directive 1230, and ongoing coaching to set every team member up for success. The role offers stable weekday scheduling on a long-term federal healthcare program and a genuine gateway into federal healthcare administration.
Key Responsibilities
  • Schedule Veteran appointments for primary care, specialty clinics, and community care in accordance with VHA Directive 1230; meet scheduling accuracy and timeliness standards each shift.
  • Verify and update patient demographics, next of kin, emergency contact, and insurance information with the precision federal records standards require.
  • Document interactions in CPRS and VistA at the volume and accuracy the contract requires, averaging at least 20 cases per day over the week.
  • Coordinate with the Lead Scheduler and care teams; escalate stalled referrals and system issues through defined channels.
  • Provide professional, empathetic customer service to Veterans, family members, and VA staff by phone and secure channels.
  • Complete annual cybersecurity, Privacy Act, and HIPAA training, and maintain strict confidentiality on every record.
Required Qualifications
  • United States citizenship.
  • High school diploma or GED equivalent.
  • Oral and written proficiency in English; basic computer skills.
  • Typing speed of at least 50 words per minute.
  • Minimum 6 months of customer service experience.
  • Ability to pass a federal background investigation (NACI, Low Risk).
  • A quiet, private home workspace within 50 miles of a VISN 19 VA Medical Center, with reliable high speed internet.
Strongly Preferred Qualifications
  • Prior experience in a federal healthcare setting (VA, military health system, federal contractor, or community health center).
  • Familiarity with VistA, CPRS, or VA community care referral systems.
  • Background in healthcare scheduling, medical office administration, insurance verification, or a healthcare call center.
  • Bilingual ability (Spanish or another language spoken across the VISN 19 service area).
  • Military service or military-spouse remote-workforce background.
Compensation and Engagement Details
  • Hourly base pay set to the federal Service Contract Act Wage Determination for your location (see the pay range on this posting).
  • Quarterly performance bonus: Tier 1 up to $520 per quarter, Tier 2 up to $260 per quarter (up to $2,080 annually).
  • Service Contract Act Health and Welfare benefits (health, dental, vision), plus paid sick leave under Executive Order 13706.
  • Paid time off and the federal holiday schedule; retirement plan eligibility after a qualifying period.
  • Structured federal onboarding: cybersecurity attestation, VA system training (VistA, CPRS), and HIPAA compliance.
  • A dedicated CLFC Program Manager and mentor support, with a path to Lead roles as the program grows.
  • Multi-year contract potential: base year plus four option years.
  • Fully remote: no commute, VA-furnished equipment, and a mission-impact role supporting Veteran healthcare access.
About CLFC Healthcare and Communications
CLF Consultants LLC (DBA: CLFC Healthcare and Communications) is a nationwide healthcare staffing and language access services organization supporting federal, state, and local government agencies. With a network of 500 plus healthcare professionals and 200 plus interpreters across the United States, CLFC is a Self-Certified Small Disadvantaged Business. Equal Opportunity Employer.

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