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Remote Back Office Banking Jobs in Fulton, NY (NOW HIRING)

Zirtual

Remote Virtual Executive Assistant

Syracuse, NY · On-site +1

$1.5K - $3.8K/mo

Google Workspace and/or Microsoft Office * Calendar management tools (Google Calendar, Outlook ... Zirtual will never ask for payment or demand personal financial details (such as banking ...

Sage

Corporate Communications Intern

Syracuse, NY · On-site +1

This paid, part-time internship (15-25 hours per week during normal office hours) begins summer ... Support internal communications, as needed, including maintenance of an internal bank of collateral ...

All JobsBack Office Banking JobsRemote Back Office Banking JobsRemote Back Office Banking Jobs in Fulton, NY

Remote Back Office Banking information

See Fulton, NY salary details

$9.7K

$71.8K

$106K

How much do remote back office banking jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote back office banking in Fulton, NY is $71,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a remote back office banking job?

Remote back office banking jobs refer to positions within banks or financial institutions that support the core operations but do not involve direct customer interaction. These roles typically include tasks like processing transactions, maintaining records, ensuring regulatory compliance, and supporting financial reporting. Employees in these positions work remotely, using secure technology to access the bank’s systems and complete their responsibilities. This setup allows banks to maintain efficiency and accuracy in their operations while offering flexibility to their staff.

What are the key skills and qualifications needed to thrive as a remote back office banking professional?

To excel as a Remote Back Office Banking professional, you need strong attention to detail, analytical skills, and a solid understanding of banking operations, often supported by a degree in finance, accounting, or a related field. Familiarity with core banking systems, transaction processing software, and compliance tools is crucial for day-to-day responsibilities. Excellent organizational skills, problem-solving abilities, and effective written communication are important soft skills in this role. These competencies ensure accuracy, regulatory compliance, and efficient support for front-office functions in a remote working environment.

What are some typical challenges faced by professionals in a remote back office banking role, and how can they be managed?

Remote back office banking professionals often encounter challenges such as maintaining strong communication with on-site teams, ensuring data security, and adapting to evolving digital platforms. To manage these challenges, it's important to establish clear communication channels, regularly participate in virtual meetings, and stay updated on the latest compliance and cybersecurity protocols. Many organizations also provide ongoing training and utilize secure collaboration tools to support remote staff, making it easier to stay connected and effective in this role.

What is the difference between Remote Back Office Banking vs Remote Customer Service Banking?

AspectRemote Back Office BankingRemote Customer Service Banking
Primary ResponsibilitiesProcessing transactions, data entry, account reconciliationAssisting customers, answering inquiries, resolving issues
Required SkillsAttention to detail, data management, banking proceduresCommunication skills, problem-solving, customer focus
Work EnvironmentBack-end systems, administrative platformsCustomer interaction channels, call centers or chat platforms
CertificationsBanking or finance certifications often preferredCustomer service or communication certifications beneficial

Remote Back Office Banking focuses on processing and administrative tasks behind the scenes, while Remote Customer Service Banking involves direct customer interaction. Both roles are essential in banking operations but differ in responsibilities, skills, and work environment.

What are popular job titles related to Remote Back Office Banking jobs in Fulton, NY?

For Remote Back Office Banking jobs in Fulton, NY, the most frequently searched job titles are:

What job categories do people searching Remote Back Office Banking jobs in Fulton, NY look for?

The top searched job categories for Remote Back Office Banking jobs in Fulton, NY are:

What cities near Fulton, NY are hiring for Remote Back Office Banking jobs?

Cities near Fulton, NY with the most Remote Back Office Banking job openings:

Remote Back Office Banking jobs near you
Infographic showing various Remote Back Office Banking job openings in Fulton, NY as of August 2026, with employment types broken down into 64% Full Time, 28% Part Time, and 8% Contract. Highlights an 22% In-person, and 78% Remote job distribution, with an average salary of $71,774 per year, or $34.5 per hour.

Contact Center Representative- Level 1

Apple Bank

Syracuse, NY • On-site, Remote

$40K - $50K/yr

Full-time

Re-posted 17 days ago

Job description

Buffalo, NY/Rochester, NY/ Syracuse, NY (Fully Remote Option Available)
Weekend and Evening Shift Availability Preferred
Salary Range: $40,000 - $50,000
The Contact Center Representative I delivers courteous and effective service to all Apple Bank clients, including both internal and external customers. This role is responsible for efficiently resolving client issues in accordance with contact center protocols, complaint management procedures, and departmental standards. Additionally, the Representative actively promotes the Bank's full range of products and services to address customers' financial needs, while consistently adhering to call quality metrics and departmental benchmarks for customer interactions.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Deliver outstanding customer service to both external and internal clients, ensuring their financial needs are met.
  • Protect customer accounts and information by maintaining privacy and accuracy; strictly follow call authentication procedures.
  • Adhere to all applicable banking regulations.
  • Identify and escalate calls involving concerns or suspicious activities as appropriate.
  • Recommend solutions to resolve customer issues, ensuring first-call resolution through effective communication with management and relevant partners.
  • Document and address complaints promptly and effectively in accordance with complaint management policies.
  • Complete customer file maintenance, transactions, and requests in line with internal policies and procedures.
  • Maintain adherence to call quality and service standards.
  • Actively participate in call quality reviews and coaching sessions, implementing feedback to achieve or exceed individual and departmental objectives.
  • Inform customers about Apple Bank's range of products and services.
  • Advocate for digital banking solutions to encourage customer self-service.
  • Ensure compliance with call classification wrap-up codes, sales call logging, and Calabrio metadata logging during every customer interaction.
  • Address general inquiries, provide basic ATM and debit card assistance, assist with online banking support, third-party vendor inquiries, and general questions about products and services.
  • Perform additional duties and responsibilities as assigned.

SKILLS, EDUCATION, & EXPERIENCE
  • A high school diploma or GED is required.
  • 0-1 years of experience in a banking environment preferred; call center experience is advantageous, along with familiarity with online banking applications.
  • Strong interpersonal and verbal and written communication skills.
  • Exceptional customer service abilities.
  • Excellent analytical and problem-solving skills.
  • Bilingual proficiency in Spanish is considered an asset.
  • Demonstrates refined telephone etiquette and the capability to deliver consistent service quality under pressure.
  • Proficient in Microsoft Office programs, including Word, Excel, and PowerPoint.
  • Knowledgeable in online and mobile banking platforms as well as bill payment services.
  • Maintains a positive, team-oriented attitude.
  • Capable of efficiently multitasking across various systems.
  • Willingness to work a flexible schedule, including evenings and weekends.
  • Ability to consistently adhere to a set schedule.

Visa sponsorship not available.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

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