Now Brewing - manager, marketing operations! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As a Starbucks manager, marketing operations, you will contribute to Starbucks success by partnering with Brand Marketing Org and other assigned businesses to support program management as part of the team responsible for North America marketing and product execution - from planning through delivery. You approach project management with internal business partners with the ability to bring projects over the finish line through cross functional team collaboration. You understand the importance of strong partnerships across teams as a vital means to be successful in your work. The ideal candidate to fill this role is equal parts strategic thinker, nimble problem solver, creative confident, logical task-master and collaborative team member.
As a manager, marketing operations you will...
• Serve as primary project management contact for highly complex and visible brand and marketing campaign work and lead cross functional team(s) to manage programs or projects to improve the operational capability from planning to execution.
• Manage and monitors project or program schedules and progress to ensure expected results are delivered on time and within budget, with the ability to anticipate & mitigate challenges and escalate risk when necessary to successfully gain alignment on best path forward.
• Influence processes for improving business planning, cross functional communication, work integration and teamwork between partners from cross-functional departments to achieve KPIs.
• Apply experience in managing relationships in a highly matrixed organization to successfully brief and guide work through the strategic, creative development, and delivery process. Leveraging a depth of marketing knowledge/capabilities as consulting Starbucks business partner on requirements, strategies and opportunities for innovation across Starbucks paid/owned/earned channels.
• Facilitate successful marketing kickoffs to ensure creative teams receive comprehensive briefings to efficiently initiate work.
• Partners with cross functional team to track success metrics and program performance measures to evaluate program effectiveness and to integrate learnings into future initiatives.
• Leading projects through ambiguity, rolling up sleeves to pave a way forward when next steps aren't always clear.
We'd love to hear from people with:
• Ability to communicate clearly and concisely, at both orally and in writing
• Ability to balance multiple priorities and meet deadlines - Change management skills
• Ability to manage, lead and mentor team members
• Ability to define objectives, scope and resources for projects extending beyond a department or business unit
• Strong problem-solving and analytical skills
• Ability to establish cross functional, collaborative relationships with business partners, and lead cross functional teams - 7+ years
• Ability to lead complex program and project efforts to completion - 7+ years
• Project management, including all elements of scope, time, cost, risk, quality, integration, procurement, human resources, and communications - 7+ years
• Managing complex large-scale or multiple mid-sized projects - 5+ years
• Requirements gathering and analysis - 5+ years
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com .
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
We believe we do our best work when we're together, which is why we're onsite four days a week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.
