Milwaukee, WI · Remote
$57K - $86K/yr
Auto req ID: 54315 Title: Representative Technical Service Job Function: Customer Service Location ... Remote Company: Harley-Davidson Motor Company Full or Part-Time: Full Time In 1903, out of a small ...
New
Milwaukee, WI · Remote
$57K - $86K/yr
Auto req ID: 54315 Title: Representative Technical Service Job Function: Customer Service Location ... Remote Company: Harley-Davidson Motor Company Full or Part-Time: Full Time In 1903, out of a small ...
New
Sell auto, home, life, and related insurance products using a consultative, needs-based approach ... Flexible work structure (hybrid office, field, and remote based on what your day requires)
Sell auto, home, life, and related insurance products using a consultative, needs-based approach ... Flexible work structure (hybrid office, field, and remote based on what your day requires)
Milwaukee, WI · On-site +1
$55K - $100K/yr
Work from home in a global remote environment, utilizing our communication tools and platforms. What's In It For You: * Earnings: This is an hourly pay + commission role. All US sales reps earn ...
Milwaukee, WI · On-site +1
$55K - $100K/yr
Work from home in a global remote environment, utilizing our communication tools and platforms. What's In It For You: * Earnings: This is an hourly pay + commission role. All US sales reps earn ...
Milwaukee, WI · Remote
$19.84 - $38.69/hr
This is a remote position, where you will partner with people in your community who use the TMG ... and adequate auto insurance for job related travel requirements. • Attention to detail and ...
Milwaukee, WI · Remote
$19.84 - $38.69/hr
This is a remote position, where you will partner with people in your community who use the TMG ... and adequate auto insurance for job related travel requirements. • Attention to detail and ...
Milwaukee, WI · On-site +1
$48K - $63K/yr
... remote or in-office work Solid computer, mechanical aptitude, and multi-tasking skills Effective attention to detail and decision-making skills Ability to effectively communicate, verbally and in ...
Milwaukee, WI · On-site +1
$48K - $63K/yr
... remote or in-office work Solid computer, mechanical aptitude, and multi-tasking skills Effective attention to detail and decision-making skills Ability to effectively communicate, verbally and in ...
$9.69 - $10.78
1% of jobs
$10.78 - $11.86
4% of jobs
$11.86 - $12.95
6% of jobs
$13.63 is the 25th percentile. Wages below this are outliers.
$12.95 - $14.04
21% of jobs
The median wage is $14.66 / hr.
$14.04 - $15.12
30% of jobs
$16.08 is the 75th percentile. Wages above this are outliers.
$15.12 - $16.21
14% of jobs
$16.21 - $17.29
11% of jobs
$17.29 - $18.38
6% of jobs
$18.38 - $19.47
2% of jobs
$19.47 - $20.55
3% of jobs
$20.55 - $21.64
1% of jobs
$9
$15
$21
| Aspect | Remote Auto Detailing | Mobile Auto Detailing |
|---|---|---|
| Work Environment | Primarily remote, coordinating with clients and suppliers online | On-site at clients' locations, performing detailing services |
| Credentials | Basic automotive knowledge, customer service skills | Similar credentials, often with additional certifications for vehicle care |
| Industry Usage | Less common, mainly for consulting or coordinating services | Common, hands-on vehicle cleaning and detailing |
Remote Auto Detailing involves coordinating detailing services remotely, focusing on customer communication and logistics. In contrast, Mobile Auto Detailing requires physically performing vehicle cleaning at clients' locations. Both roles share similar credentials but differ significantly in work environment and daily tasks.
$57K - $86K/yr
Full-time, Part-time
Medical, Retirement
Posted yesterday
Auto req ID: 54315
Title: Representative Technical Service
Job Function: Customer Service
Location: Remote
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time
In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?
This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that’s sufficient for completing their job remotely.
The Technical Service team at Harley-Davidson plays a crucial role in supporting the dealer network by providing expert assistance and resolving technical issues. As a Technical Service Representative, you will be responsible for addressing a variety of inquiries related to diagnostics and service operations while delivering exceptional customer service. Leveraging your experience, collaborative skills, and access to resources, you will ensure timely and accurate resolutions to dealer personnel.
• Develop and implement a systematic diagnostic approach for mechanical, electrical, and software-related concerns.
• Utilize available resources to accurately identify root causes and provide timely resolutions to dealer personnel.
• Document Condition, Cause, and Correction details clearly and concisely within a data management system.
• Identify opportunities for improving Key Performance Indicators (KPIs) for both internal and external stakeholders.
• Provide coaching and guidance to dealer personnel to enhance their technical capabilities.
• Contribute to the development and maintenance of internal and dealer-facing resource materials.
• Deliver remote troubleshooting and diagnostic support services via various channels, such as telephone and online platforms.
• Provide day-to-day technical support for a range of hardware and software systems, including problem diagnosis and escalation.
• Ensure effective and timely resolution of user problems.
• High school diploma or equivalent.
• Completion of a post-secondary program at an accredited institute specializing in motorcycle diagnostics and repair.
• Preferred achievement of Expert level technician or higher in Harley-Davidson University’s Technical Recognition Program.
Required
• 4+ years of experience as a motorcycle maintenance and repair technician.
• Demonstrated ability in complex problem-solving.
• Capacity to multitask and prioritize responsibilities effectively. .
• Excellent verbal and written communication skills, particularly in conveying technical information.
• Ability to work autonomously in a remote team environment.
• Strong proficiency in computer skills, including Microsoft Office Suite.
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $57,700 - $86,400
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer
Relocation: This position is not eligible for relocation assistance
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