Ajax Tocco Magnethermic (ATM), a subsidiary of ParkOhio , traces its roots back to the 1800s and ... The position reports to the Customer Service Manager, Aftermarket Parts and may be remote/home ...
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Ajax Tocco Magnethermic (ATM), a subsidiary of ParkOhio , traces its roots back to the 1800s and ... The position reports to the Customer Service Manager, Aftermarket Parts and may be remote/home ...
Underwriter I - Operations - Indirect Auto
Home, PA · On-site +1
These include managing the cash needs for our branch and ATM networks, printing and mailing ... Location & Schedule Remote position based in the Phoenix, AZ area or Pittsburgh, PA. Requires ...
Underwriter I - Operations - Indirect Auto
Home, PA · On-site +1
These include managing the cash needs for our branch and ATM networks, printing and mailing ... Location & Schedule Remote position based in the Phoenix, AZ area or Pittsburgh, PA. Requires ...
Remote Atm Support information
What is remote ATM support?
Remote ATM Support refers to the process of monitoring, diagnosing, and resolving issues with Automated Teller Machines (ATMs) from a remote location, rather than on-site. Support specialists use specialized software and communication tools to troubleshoot technical problems, perform software updates, and manage ATM networks. This approach helps minimize downtime, reduces the need for in-person maintenance, and ensures ATMs remain operational for customers. Remote ATM Support is essential for banks and financial institutions to maintain efficient and secure ATM services. It also allows for quicker response times to technical and operational issues.
What are the key skills and qualifications needed to thrive as a remote ATM support specialist?
To thrive as a Remote ATM Support specialist, you need strong troubleshooting skills, knowledge of ATM hardware and software, and typically a background in IT or electronics. Familiarity with ticketing systems, remote diagnostic tools, and sometimes certifications like CompTIA A+ are commonly required. Excellent problem-solving abilities, clear communication, and patience are vital soft skills for working with clients and resolving issues remotely. These skills ensure prompt, efficient resolution of ATM problems, minimizing downtime and maintaining customer satisfaction.
What are some common challenges faced by remote ATM support specialists, and how can they be addressed?
Remote ATM Support specialists often encounter challenges such as troubleshooting complex technical issues without physical access to machines, managing multiple support requests simultaneously, and coordinating with on-site technicians. To address these challenges, strong problem-solving skills, effective communication, and familiarity with remote diagnostic tools are essential. Building a close working relationship with field technicians and maintaining clear documentation can also help streamline issue resolution. Continuous training on new ATM technologies further enhances the ability to provide swift and effective support.
What is the difference between Remote Atm Support vs ATM Technician?
| Aspect | Remote Atm Support | ATM Technician |
|---|---|---|
| Credentials | Basic IT or customer service certifications | Technical certifications or technical training |
| Work Environment | Remote, customer service centers, or call centers | On-site at ATM locations or service centers |
| Employer & Industry | Banking, financial services, ATM service providers | Bank branches, ATM service companies, retail |
| Job Focus | Remote troubleshooting, customer support, software updates | Hardware repairs, installations, physical maintenance |
Remote Atm Support primarily involves remote troubleshooting and customer assistance for ATM issues, often from a call center or remote location. ATM Technicians perform on-site hardware repairs and maintenance. While both roles support ATM operations, Remote Atm Support emphasizes remote problem-solving, whereas ATM Technicians focus on physical repairs and hardware servicing.
What are popular job titles related to Remote Atm Support jobs in Pennsylvania?
For Remote Atm Support jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Atm Support jobs in Pennsylvania look for?
The top searched job categories for Remote Atm Support jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Atm Support jobs?
Cities in Pennsylvania with the most Remote Atm Support job openings:
Full-time
Re-posted 29 days ago
Ajax TOCCO Magnethermic rating
7.0
Based on 7 frontline employees who took The Breakroom Quiz
358th of 495 rated machine equipment manufacturers
Job description
Aftermarket Regional Sales Manager
80% Travel Requirement
Company Overview:
Ajax Tocco Magnethermic (ATM), a subsidiary of ParkOhio, traces its roots back to the 1800s and has a rich history of excellence in induction heating and melting solutions. The present company was formed in 1959 when the Magnethermic Corporation acquired the assets of Ajax Electrothermic Corp. combining their expertise and capabilities.
Position Summary:
The Aftermarket Regional Sales Manager develops and manages all sales activities within the assigned territory to drive growth, profitability, and customer satisfaction. This role is responsible for expanding market presence, building strong customer relationships, and leading cross-functional collaboration with sales, estimating, engineering, and marketing. The position reports to the Customer Service Manager, Aftermarket Parts and may be remote/home office based within the assigned region.
Job Duties:
- Develop and execute regional sales plans to achieve revenue, margin, and growth targets.
- Identify, pursue, and secure new business opportunities while expanding existing customer accounts.
- Establish and maintain senior-level customer relationships to support long-term partnerships.
- Provide accurate monthly and annual forecasts (Book/Bill) and report on market trends and competitor activity.
- Collaborate with estimating, engineering, and marketing to align proposals and strategies with customer needs.
- Represent the company at trade shows, industry events, and technical societies.
- Ensure seamless communication across departments to meet delivery schedules and customer commitments.
- Protect and enhance the company’s reputation through professional representation and customer service.
- Lead and support account planning, territory assignments, and quota setting within the region.
- Conduct regular customer visits, including frequent travel and overnight stays as required.
What you need to be successful:
- Bachelor Degree in Engineering with a preference for Electrical, Mechanical, or Metallurgical
- 5 or more years of B2B sales experience with capital equipment, custom engineered electromechanical products or automation.
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) and CRM systems.
- Valid US driver’s license and willingness to travel extensively within the assigned region, including overnight stays.
Preferred Qualifications:
- Experience in induction heating and melting equipment an asset.
*Other duties as assigned. *
Ajax Tocco Magnethermic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
What Ajax TOCCO Magnethermic employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Ajax TOCCO Magnethermic
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
201 - 500 Employees
Headquarters location
Warren, OH, US
Year founded
1916