Assistant Director, Customer Experience Location ... Remote Compensation: $115,000 base salary, plus monthly performance incentives tied to performance.
Assistant Director, Customer Experience Location ... Remote Compensation: $115,000 base salary, plus monthly performance incentives tied to performance.
CYS Assistant Facility Director NF-04
Fort Knox, KY · On-site +1
$74K - $81K/yr
Medical
Life
Retirement
PTO
Direct Deposit and Social Security Card is required. * A one-year probationary period may be required. * Satisfactorily complete an employment verification (E-Verify) check. * This position has been ...
CYS Assistant Facility Director NF-04
Fort Knox, KY · On-site +1
$74K - $81K/yr
Medical
Life
Retirement
PTO
Direct Deposit and Social Security Card is required. * A one-year probationary period may be required. * Satisfactorily complete an employment verification (E-Verify) check. * This position has been ...
Director, Nursing (CNO) Resource - Behavioral Health (Remote)
Louisville, KY · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
M-F Job Location Type: [Remote] Travel: 100% Your experience matters At Lifepoint Health, we are ... The Director of Nursing & Quality Resource will also assist with the revision of nursing policies ...
Director, Nursing (CNO) Resource - Behavioral Health (Remote)
Louisville, KY · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
M-F Job Location Type: [Remote] Travel: 100% Your experience matters At Lifepoint Health, we are ... The Director of Nursing & Quality Resource will also assist with the revision of nursing policies ...
Remote Senior Tax Accountant
Louisville, KY · Remote
$101K - $135K/yr
Medical
Dental
Retirement
PTO
Stay current with tax law changes and advise clients accordingly. Assist in business development ... Direct Phone: 605-910-9530
Quick apply
Remote Senior Tax Accountant
Louisville, KY · Remote
$101K - $135K/yr
Medical
Dental
Retirement
PTO
Stay current with tax law changes and advise clients accordingly. Assist in business development ... Direct Phone: 605-910-9530
Assistant Environmental Specialist 3
Florence, KY · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
This position will be performed as remote work from the Northern Kentucky area. The Project ... directed by Task Managers and Project Managers. Essential Duties: * Complete construction ...
Assistant Environmental Specialist 3
Florence, KY · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
This position will be performed as remote work from the Northern Kentucky area. The Project ... directed by Task Managers and Project Managers. Essential Duties: * Complete construction ...
Assistant Environmental Specialist 3
Louisville, KY · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
This position will be performed as remote work from the Northern Kentucky area. The Project ... directed by Task Managers and Project Managers. Essential Duties: * Complete construction ...
Assistant Environmental Specialist 3
Louisville, KY · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
This position will be performed as remote work from the Northern Kentucky area. The Project ... directed by Task Managers and Project Managers. Essential Duties: * Complete construction ...
Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift
Louisville, KY · On-site +1
$28/hr
Medical
Dental
Vision
Retirement
PTO
... of direct patient-facing work experience; that thrives in a fast-paced environment, is self ... Provide patient education and health literacy on the management of chronic conditions. * Assist ...
Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift
Louisville, KY · On-site +1
$28/hr
Medical
Dental
Vision
Retirement
PTO
... of direct patient-facing work experience; that thrives in a fast-paced environment, is self ... Provide patient education and health literacy on the management of chronic conditions. * Assist ...
Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift
Louisville, KY · Remote
$28/hr
Medical
Dental
Vision
Retirement
PTO
... of direct patient-facing work experience; that thrives in a fast-paced environment, is self ... Provide patient education and health literacy on the management of chronic conditions. * Assist ...
Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift
Louisville, KY · Remote
$28/hr
Medical
Dental
Vision
Retirement
PTO
... of direct patient-facing work experience; that thrives in a fast-paced environment, is self ... Provide patient education and health literacy on the management of chronic conditions. * Assist ...
Senior Analyst, Finance- Remote
Louisville, KY · Remote
$78K - $97K/yr
Medical
Dental
Vision
Life
Retirement
PTO
More about our team The Senior Analyst, Finance will work closely with the Director, Finance in ... * Assist in the preparation of monthly Cash/AR Realization Analyses: update RCA cash runout ...
Senior Analyst, Finance- Remote
Louisville, KY · Remote
$78K - $97K/yr
Medical
Dental
Vision
Life
Retirement
PTO
More about our team The Senior Analyst, Finance will work closely with the Director, Finance in ... * Assist in the preparation of monthly Cash/AR Realization Analyses: update RCA cash runout ...
Senior Analyst, Finance- Remote
Louisville, KY · On-site +1
$78K - $97K/yr
Medical
Dental
Vision
Life
Retirement
PTO
More about our team The Senior Analyst, Finance will work closely with the Director, Finance in ... * Assist in the preparation of monthly Cash/AR Realization Analyses: update RCA cash runout ...
Senior Analyst, Finance- Remote
Louisville, KY · On-site +1
$78K - $97K/yr
Medical
Dental
Vision
Life
Retirement
PTO
More about our team The Senior Analyst, Finance will work closely with the Director, Finance in ... * Assist in the preparation of monthly Cash/AR Realization Analyses: update RCA cash runout ...
... * Assist customers with installation, startup, and operational questions within a remote support ... Demonstrate self-directed problem-solving by leveraging technical documentation, knowledge bases ...
... * Assist customers with installation, startup, and operational questions within a remote support ... Demonstrate self-directed problem-solving by leveraging technical documentation, knowledge bases ...
Vice President, Managing Director - Stock Plan Services
Covington, KY · Remote
Medical
Retirement
PTO
Remote position in Midwest US locations* The Role In this role you will develop positive ... to assist them towards industry leading practices environment. * Supporting client needs to ...
Vice President, Managing Director - Stock Plan Services
Covington, KY · Remote
Medical
Retirement
PTO
Remote position in Midwest US locations* The Role In this role you will develop positive ... to assist them towards industry leading practices environment. * Supporting client needs to ...
Time will be divided between direct services to patients and administrative responsibilities ... * Assist patients in need of higher levels or care, specialty mental health or substance use ...
Time will be divided between direct services to patients and administrative responsibilities ... * Assist patients in need of higher levels or care, specialty mental health or substance use ...
Time will be divided between direct services to patients and administrative responsibilities ... * Assist patients in need of higher levels or care, specialty mental health or substance use ...
Time will be divided between direct services to patients and administrative responsibilities ... * Assist patients in need of higher levels or care, specialty mental health or substance use ...
Time will be divided between direct services to patients and administrative responsibilities ... * Assist patients in need of higher levels or care, specialty mental health or substance use ...
Time will be divided between direct services to patients and administrative responsibilities ... * Assist patients in need of higher levels or care, specialty mental health or substance use ...
Time will be divided between direct services to patients and administrative responsibilities ... * Assist patients in need of higher levels or care, specialty mental health or substance use ...
Time will be divided between direct services to patients and administrative responsibilities ... * Assist patients in need of higher levels or care, specialty mental health or substance use ...
Manager Corporate Security-REMOTE
Louisville, KY · Remote
Medical
Dental
Vision
Life
Retirement
PTO
... * Assist Corporate Audit and Compliance with internal investigations * Design and implement ... Ambitious and highly motivated individual who is capable of working without direct oversight to ...
Manager Corporate Security-REMOTE
Louisville, KY · Remote
Medical
Dental
Vision
Life
Retirement
PTO
... * Assist Corporate Audit and Compliance with internal investigations * Design and implement ... Ambitious and highly motivated individual who is capable of working without direct oversight to ...
Contact Center Banking Rep- (Telephone Banking)
Louisville, KY · Remote
$21.28 - $21.94/hr
Process Remote Contact requests in the same fashion as answering and handling telephone requests ... Willingly assist other departments as needed. * Performs other duties as assigned. Performance ...
Contact Center Banking Rep- (Telephone Banking)
Louisville, KY · Remote
$21.28 - $21.94/hr
Process Remote Contact requests in the same fashion as answering and handling telephone requests ... Willingly assist other departments as needed. * Performs other duties as assigned. Performance ...
Sr Accountant
Louisville, KY · Remote
$70K - $100K/yr
This is a direct hire role with a full benefits package. You'll play a key role in our financial ... Manage accounting data flow from remote facilities * Assist with Sarbanes-Oxley (SOX) compliance ...
Quick apply
Sr Accountant
Louisville, KY · Remote
$70K - $100K/yr
This is a direct hire role with a full benefits package. You'll play a key role in our financial ... Manage accounting data flow from remote facilities * Assist with Sarbanes-Oxley (SOX) compliance ...
Accountant - Entry Level
Lexington, KY · Remote
$60K - $80K/yr
This is a direct hire role with a full benefits package. You'll play a key role in our financial ... Manage accounting data flow from remote facilities * Assist with Sarbanes-Oxley (SOX) compliance ...
Quick apply
Accountant - Entry Level
Lexington, KY · Remote
$60K - $80K/yr
This is a direct hire role with a full benefits package. You'll play a key role in our financial ... Manage accounting data flow from remote facilities * Assist with Sarbanes-Oxley (SOX) compliance ...
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Full-time
Posted 6 days ago
Job description
Assistant Director, Customer Experience
Location: Remote
Compensation: $115,000 base salary, plus monthly performance incentives tied to performance.
Reports to: Marketing and dotted line into Operations
Growth path: Director of CX as the organization scales.
About the Role
Allied Roofing Partners (ARP) is building an in-house Customer Experience organization to serve a fast-growing, multi-brand roofing portfolio. You will be the first CX hire and the architect of the contact center that follows. This is a true player-coach seat: you will personally work leads and customers to prove out and calibrate the playbook, then hire and lead the CSR team that scales it.
Direct customer contact is a core, day-one requirement of this role, not a transitional duty. Until the CSR team is seated, you carry the full individual-contributor playbook yourself while supporting multiple brands across the US.
What You Will Do
Own the phones (primary, day one):
Call every web-form lead the moment it lands via auto-dialer for select brands and direct dial with a target under 2 minutes speed-to-lead during coverage hours.
Work the structured rehash recovery book across all brands: unsold quotes, viewed-not-accepted estimates, aged estimates, past customers, and missed calls.
Follow and refine the established ARP playbook, scripts, and cadences; playbook adherence is required and measured.
Hit individual production metrics: booking rate, call volume, and average call time to booking.
Build the contact center (in parallel):
Define CX capacity requirements across the enterprise.
Recruit and hire the CSR team, sourcing candidates: screening, live role-plays, and reference checks.
Build the operating infrastructure: playbooks, QA and call-scoring, training and onboarding programs, scheduling, and coverage models.
Onboard, coach, and performance-manage CSRs. Run intra-week calibration and call reviews.
Partner with Marketing and Operations on lead quality feedback, staffing gates, and the plan for a future centralized contact center, including location and staffing scenarios.
Ensure compliance across TCPA, DNC, and call-recording requirements.
What Success Looks Like
Productive on speed-to-lead in week 1, full rehash cadence within 30 days.
Playbook proven in your own calls: rehash consistently booking jobs and outbound capacity near limit for one caller.
First CSRs sourced, hired, and productive as volume gates clear.
Documented playbooks, QA, and training that let each new CSR ramp faster than the last.
What You Bring
5+ years in customer success, contact center, or CX operations, ideally in home services, or an adjacent trade.
Builder: You have built or managed call center processes, teams, and training programs from the ground up.
Track record of recruiting, onboarding, and retaining frontline talent at scale; an active network of CSR-caliber candidates is a strong plus.
Hands-on operator comfortable personally making high volumes of outbound calls and being measured on results.
CRM- and dialer-fluency: disciplined about process, documentation, and data.
Self-managed and remote- competitive on speed and coachable. Able to review own performan