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Remote Apple Support Advisor Jobs in Kansas (NOW HIRING)

Liveops

Remote Spanish Bilingual Customer Service

Wichita, KS · Remote

$13.75 - $17.50/hr

Android or Apple Phone * Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported) Review the Liveops basic technology requirements Hours: * Choose ...

Liveops

Remote Spanish Bilingual Customer Service

Shawnee, KS · Remote

$14.75 - $18.50/hr

Android or Apple Phone * Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported) Review the Liveops basic technology requirements Hours: * Choose ...

Liveops

Remote Spanish Bilingual Customer Service

Lawrence, KS · Remote

$14.50 - $18.50/hr

Android or Apple Phone * Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported) Review the Liveops basic technology requirements Hours: * Choose ...

Liveops

Remote Spanish Bilingual Customer Service

Topeka, KS · Remote

$14.50 - $18.25/hr

Android or Apple Phone * Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported) Review the Liveops basic technology requirements Hours: * Choose ...

Archera

This is a fully remote role based in the United States Key Responsibilities * Own the post-sales ... Advise customers on Azure commitment strategy and sizing, FinOps maturity, and cloud governance

Liveops

Remote Spanish Bilingual Customer Service

Olathe, KS · Remote

$15 - $18.75/hr

Android or Apple Phone * Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported) Review the Liveops basic technology requirements Hours: * Choose ...

Archera

This is a fully remote role based in the United States, with East Coast candidates preferred. Key ... Advise customers on multi-cloud commitment strategy and sizing, FinOps maturity, and cloud ...

Cayenta

... advisor for utility CIS implementations ... The Application Consultant role is project driven and supports a wide array of services for utility ...

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All JobsApple Support Advisor JobsRemote Apple Support Advisor JobsRemote Apple Support Advisor Jobs in Kansas

Remote Apple Support Advisor information

What is a Remote Apple Support Advisor?

A Remote Apple Support Advisor is a professional who provides technical assistance and customer support for Apple products and services from a remote location, usually their home. They help customers troubleshoot issues with devices such as iPhones, Macs, iPads, and Apple software via phone, chat, or email. These advisors are trained by Apple to deliver knowledgeable, friendly, and efficient support while maintaining customer privacy and satisfaction. This role typically requires strong communication skills, a good understanding of Apple technology, and the ability to work independently. Remote Apple Support Advisors are often provided with Apple equipment and extensive training by the company.

What are the key skills and qualifications needed to thrive as a Remote Apple Support Advisor?

To thrive as a Remote Apple Support Advisor, you need strong technical troubleshooting skills, familiarity with Apple products, and typically a high school diploma or equivalent. Experience with customer relationship management (CRM) software and proficiency in Apple’s internal systems like iOS, macOS, and related support tools are important. Excellent communication, patience, and problem-solving abilities help you deliver clear assistance and build rapport with customers remotely. These skills ensure efficient resolution of technical issues, leading to high customer satisfaction and effective remote support.

What are some common challenges faced by Remote Apple Support Advisors, and how can they effectively manage them?

Remote Apple Support Advisors often encounter challenges such as handling high call volumes, troubleshooting a wide variety of technical issues remotely, and maintaining clear communication with customers of varying technical backgrounds. To manage these, advisors benefit from strong organizational skills, patience, and the ability to quickly adapt to new information or changes in procedures. Utilizing Apple’s comprehensive training resources, collaborating with team members via internal chat tools, and taking regular breaks to prevent burnout can help advisors maintain high-quality support and job satisfaction.

What is the difference between Remote Apple Support Advisor vs Remote Apple Technical Specialist?

AspectRemote Apple Support AdvisorRemote Apple Technical Specialist
Required CredentialsApple certification, customer service skillsApple certification, technical troubleshooting skills
Work EnvironmentRemote, customer support callsRemote, technical support and diagnostics
Employer & Industry UsageApple retail and support servicesApple support centers, third-party service providers
Common Search & ComparisonCustomer service, troubleshootingTechnical troubleshooting, diagnostics

Remote Apple Support Advisors primarily handle customer service and basic troubleshooting, focusing on user experience. In contrast, Remote Apple Technical Specialists deal with more complex technical issues and diagnostics. Both roles require Apple certifications and are remote, but their focus and technical depth differ.

Can I work for a remote Apple Support Advisor from home?

Yes, Apple Support Advisors often work remotely from home, providing technical support via phone, chat, or email. These roles typically require a reliable internet connection, specific technical skills, and sometimes certification or training, and may involve flexible schedules depending on the company's needs.

Does Apple still offer remote work?

Apple Support Advisors, including remote roles, are part of Apple's customer service team and have historically offered remote work options. The availability of remote positions can vary based on company policies and current staffing needs, so it is recommended to check Apple's official careers page for the most up-to-date information.

How much do remote Apple Support Advisors make?

Remote Apple Support Advisors typically earn between $15 and $25 per hour, depending on experience and location. Some positions may offer additional benefits such as bonuses or flexible schedules, and strong communication skills and technical knowledge are often required.

What job categories do people searching Remote Apple Support Advisor jobs in Kansas look for?

The top searched job categories for Remote Apple Support Advisor jobs in Kansas are:

What cities in Kansas are hiring for Remote Apple Support Advisor jobs?

Cities in Kansas with the most Remote Apple Support Advisor job openings:

Remote Apple Support Advisor jobs near you

Senior Client Enablement Consultant (Remote)

Opus 2

Kansas City, KS • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

We are looking for a Senior Client Enablement Consultant to join the Client Enablement team in the United States on a remote basis. In this role, you will engage with customers throughout implementation and BAU to drive adoption of Opus 2's Cases solution via both end-user and train-the-trainer training.
We require a smart, hardworking and driven individual who thrives in a fast-paced environment and can confidently deliver engaging technical training clearly and precisely and demonstrate an understanding of the legal workflows that Opus2 solutions support.
What you'll be doing
  • Lead training sessions on the Opus 2 software ensuring participants can make full use of the solution.
  • Support, and eventually lead, training workshops to include custom / ad-hoc training to end-clients.
  • Create and adapt training content / materials required to deliver and support all educational activities.
  • Organise and plan training sessions with clients to ensure their core needs are covered.
  • Maintain a record of all client training including who has attended and how long the session lasted.
  • Ensure client success and offer support after initial training has been conducted to build long-lasting relationships with clients.
  • Record and review customer feedback captured during training, to pass feedback to necessary internal stakeholders, and close the loop by reverting to the original client with comments / resolutions.
  • Deliver training to internal teams to include new solution areas and product enhancements and new features.
  • Become a trusted advisor to our clients, and an advocate for Opus 2 and its software.
  • Become a domain expert in solution areas, understand the competitive landscape and be able to articulate the benefits of the Opus 2 platform.

Requirements
What we're looking for in you
  • 2+ years' experience in a software training role.
  • Previous work experience within LegalTech or a law firm is advantageous.
  • Bright, engaging and thinks on their feet.
  • Professional, courteous and confident communicator.
  • Proactive and flexible attitude to work in a fast-paced software company.
  • Extremely well organised.
  • Ability to work on their own initiative.
  • A good understanding of computer hardware and software.

Benefits
Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive:
  • 401k contribution.
  • 21 days annual holidays, flexible working, and length of service holiday entitlement.
  • Loyalty Share Scheme.
  • Healthcare, Dental and Vision Insurance.
  • Life, short-term and long-term disability Insurance.
  • Calm and Mindfulness sessions.
  • A day of leave to volunteer for charity work.
  • Accessible and modern office space.

Apply