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Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are seeking an AI Engineer who can operate at the intersection of AI/ML, distributed systems, and enterprise business platforms. This role will help in the design and implementation of AI-driven capabilities across CRM, CPQ, Billing, and Revenue systems, enabling automation, intelligence, and scale across go-to-market workflows.

This is a hands-on technical role. You will architect, prototype, and productionize AI solutions while partnering closely with Product, Sales Ops, RevOps, Finance, and Engineering teams.

This position is an individual contributor role reporting to the Director, Engineering.

Responsibility

• Design and implement production-grade AI systems, including: agentic workflows, Retrieval-Augmented Generation (RAG), embedding and vector-search architectures and tool-calling and orchestration patterns

• Build AI services that integrate securely with enterprise systems of record (CRM, CPQ, Billing)

• Lead end-to-end AI solution delivery-from prototype to hardened, scalable production systems

• Define architectural standards for AI reliability, latency, observability, and cost efficiency

• Apply AI to core revenue workflows such as quote configuration and pricing recommendations, discounting and approval automation, contract intelligence and renewal forecasting and billing anomaly detection and revenue leakage prevention

• Understand lead-to-cash processes and translate business requirements into technical designsPartner with domain experts to ensure AI outputs are accurate, explainable, and trusted.

• Act as a Staff-level technical owner, influencing architecture across multiple teams

• Review designs, mentor senior engineers, and raise the engineering bar for AI systems

• Establish best practices for data access and governance, model evaluation and guardrails and security, compliance, and privacy (PII, SOC, GDPR)

• Partner closely with Product, Architecture, Security, Legal, and Data teams

• Serve as a technical advisor to leadership on AI strategy for GTM systems

• Communicate complex AI concepts clearly to both technical and non-technical stakeholders

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of professional back-end software engineering experience
• 3+ years in AI/ML engineering, LLM-based systems, or advanced SaaS automation
• Experience building scalable, production-grade distributed systems using microservice architecture
• Experience in developing using AI tools like Copilot, Cursor, or Claude, and able to set up a framework to improve Eng team productivity
• Experience with Go or a similar language
• Experience working with Python for AI/ML modeling, experimentation, and prototyping

Preferred

• Proven experience designing and building AI-driven solutions for CPQ (Configure, Price, Quote) platforms         
• Strong understanding of subscription-based B2B business models (eg Recurring revenue, Usage-based pricing, etc)
• Experience with framework/architecture set-ups to build an agentic solution for a subscription-based industry in CPQ domain
• Experience building AI services that integrate with enterprise systems of record (CRM, CPQ, Billing).
• Deep understanding of LLM concepts and interworking
• Deep understanding of LangChain/LangGraph
• Experience Implementing agentic workflows to improve Seller productivity for a subscription-based industry    
• Experience with AWS cloud platform
• Experience with containerization and orchestration (Docker, Kubernetes)
• Familiarity with modern CI/CD pipelines, observability, and system reliability practices

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $164,700.00 - $266,000.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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