Concord, NH · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ...
Concord, NH · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ...
$22.7K - $38.6K
1% of jobs
$38.6K - $54.6K
0% of jobs
$54.6K - $70.5K
0% of jobs
$70.5K - $86.5K
1% of jobs
$86.5K - $102.4K
0% of jobs
$102.4K - $118.4K
1% of jobs
$118.4K - $134.4K
16% of jobs
$138.3K is the 25th percentile. Wages below this are outliers.
$134.4K - $150.3K
25% of jobs
The median wage is $153.9K / yr.
$150.3K - $166.3K
28% of jobs
$168.8K is the 75th percentile. Wages above this are outliers.
$166.3K - $182.2K
20% of jobs
$182.2K - $198.2K
8% of jobs
$22.7K
$154K
$198.2K
A typical day in a remote Amazon role often involves scheduled log-in times, responding to customer inquiries or processing orders through online platforms, and managing tasks using Amazon's proprietary tools. Communication with supervisors and team members typically happens via chat, email, or virtual meetings. You may also be required to track your performance metrics and participate in ongoing training sessions. While the role is primarily independent, regular interaction and collaboration with your team are essential to ensure seamless operations and excellent customer service.
To excel in Remote Amazon Work, candidates typically need strong organizational abilities, communication skills, and proficiency with computers, often supported by a high school diploma or equivalent. Familiarity with Amazon's platforms, customer service software, and basic productivity tools such as Microsoft Office or Google Workspace is highly beneficial. Outstanding time management, self-motivation, and problem-solving abilities set top performers apart in this role. These competencies enable remote employees to efficiently address customer or operational needs, collaborate virtually, and uphold Amazon’s service standards.
A Remote Amazon Work job allows employees or independent contractors to work for Amazon from home or another remote location. These roles can include customer service, data entry, virtual assistance, software development, and more. Requirements vary based on the position, but most roles require a reliable internet connection and strong communication skills. Remote Amazon jobs offer flexibility and the opportunity to work for a global company without commuting to an office.
$18.50/hr
Full-time
Re-posted 16 days ago
JOB TITLE: Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote)
DEPARTMENT: Operations
REPORTS TO: Supervisor
FLSA STATUS: Non-Exempt
OUR GUIDING PRINCIPLES:
Make every interaction Count
Act with Respect and Integrity
Demonstrate Passion for Continuous Improvement
Be Worth of Trust from all Stakeholders
OVERVIEW:
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advancedtechnologyand customer service skills.This is a work from home position.
ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.
SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability, although will generally be M-F 8-5.
QUALIFICATIONS:
• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER
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Strategic planning consulting services
201 - 500 Employees
Brunswick, ME, US
2013