Remote Amazon Customer Service Jobs in Union, NJ

At Nestle Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestle Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

POSITION OVERVIEW:

The Senior Analyst, Ecommerce Customer Development plays a key role in building a strong partnership with Nestle Health Science's and Amazon. This role will lead to the development of actionable insights around specific programs that deliver against our Amazon customer priorities. This position is also responsible for providing direct support to Amazon, leading the analysis and reporting of Ecommerce-specific metrics, demand planning, content management, supply chain and marketing directives throughout the internal organization for the assigned categories and e-retailers.

KEY RESPONSIBILITIES:

• Support the Customer Development/Ecommerce team and its directives by organizing and interpreting various retailer and third-party data sources related to key consumer, retailer, and industry data. Identify meaningful insights and lead the development/delivery and execution of recommendations within Amazon account.
• Own and optimize weekly Amazon reporting and support team with analysis and insights for regularly scheduled merchant meetings.
• Leverage data and established guidelines to deliver best-in-class merchandising recommendations at the e-retailer level.
• Analytical foundations - develop standardized category review templates to help drive actionable insights.
• Assess competitive market activity and provide analytics supporting strategic decisions and identifying risks/opportunities/white space to the NHS portfolio.
• Own content management and optimizations for key accounts.
• Produce advanced Consumer Data (Market Research, Retail Media Analysis, Digital Penetration Opportunities, etc.).
• Assist with any research and lead projects to deliver solutions benefiting both the customer and category.
• Work with agency partner(s) and internal teams on forecasting while communicating changes that will impact the overall supply chain.
• Mentor and guide junior Analysts.
• Own/Create presentations for key internal and external meetings.
• Present necessary findings to internal and external stakeholders.
• Proactively identify business critical trends/issues and propose actionable solutions to the appropriate teams for resolution.
• Identify and create necessary analytical tools required to efficiently diagnose business performance .
• Travel up to 10%
• Additional tasks as assigned.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• Bachelor's Degree is not required but preferred.
• At least 2 years of Consumer Packaged Goods experience is desired.
• Amazon Vendor Central experience is strongly recommended.
• Power BI experience strongly preferred.
• Prior experience working with excel & PowerPoint data required.
• Prior experience working directly with account teams preferred.

SKILLS:

• Microsoft Office (very strong Excel/PowerPoint), IRI, Customer and Syndicated Data.
• Understanding of Content/SEO.
• Power BI.
• Retailer specific data knowledge (Amazon).
• Ability to build relationships and senior level engagement.
• Ability to work independently and meet deadlines.
• Must be able to multi-task and follow-up when responses are needed.
• Problem solver with a solutions oriented mindset.
• Must be an articulate communicator who can quickly synthesize data.
• Must work well in a team environment and have a demonstrated ability to operate at all levels within an organization.
• Understand the value of listening to customers, gaining insights and moving objectives forward.

The approximate pay range for this position is $90,000 to $105,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestle Careers (nestlejobs.com).

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.
 

The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 413276