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Remote Amazon Customer Service Jobs in Edmonds, WA

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most ...

Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most ...

Showing results 21-40

Remote Amazon Customer Service information

See Edmonds, WA salary details

$10

$20

$29

How much do remote amazon customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote amazon customer service in Edmonds, WA is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.98 per hour, depending on experience, location, and employer.

Does Amazon hire remote customer service agents?

Yes, Amazon hires remote customer service agents to handle customer inquiries and support. These roles typically require good communication skills, a quiet work environment, and sometimes specific technical tools or certifications. Remote positions often offer flexible schedules and are available in various regions where Amazon operates.

Does Amazon offer fully remote jobs?

Amazon offers some customer service roles, including remote Amazon Customer Service positions, which are fully remote. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

What are the key skills and qualifications needed for remote Amazon customer service?

To thrive as a Remote Amazon Customer Service representative, you should have strong communication skills, problem-solving abilities, and previous experience in customer service roles, often backed by a high school diploma or equivalent. Familiarity with Amazon's internal CRM platforms, basic computer literacy, and ability to navigate multiple software tools simultaneously are key technical requirements. Exceptional patience, empathy, and adaptability help set top performers apart in managing a diverse customer base and high-volume workload. These skills and qualities are crucial for delivering outstanding support, resolving customer issues efficiently, and upholding Amazon's reputation for excellent service in a remote environment.

What is a remote Amazon customer service?

A Remote Amazon Customer Service job involves assisting customers with their inquiries, orders, and issues via phone, chat, or email from a home-based location. Employees provide support by resolving concerns, processing returns, and answering product-related questions. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. It is ideal for individuals who enjoy helping customers and prefer a flexible, work-from-home environment.

What does a remote Amazon customer service representative do?

A typical day as a Remote Amazon Customer Service representative involves assisting customers via phone, chat, or email with inquiries related to orders, returns, or account issues. You will use Amazon’s internal systems to access customer data, process refunds or replacements, and troubleshoot common problems. Coordinating with other team members or departments may sometimes be necessary to resolve complex issues. While the role is fast-paced and can handle high volumes of requests, you will have access to training and support from supervisors and peers to help you succeed. This remote position offers a structured schedule and opportunities to develop skills that can lead to advancement within Amazon’s vast customer service network.

What are popular job titles related to Remote Amazon Customer Service jobs in Edmonds, WA?

For Remote Amazon Customer Service jobs in Edmonds, WA, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Customer Service jobs in Edmonds, WA look for?

The top searched job categories for Remote Amazon Customer Service jobs in Edmonds, WA are:

What cities near Edmonds, WA are hiring for Remote Amazon Customer Service jobs?

Cities near Edmonds, WA with the most Remote Amazon Customer Service job openings:

Infographic showing various Remote Amazon Customer Service job openings in Edmonds, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $42,934 per year, or $20.6 per hour.

Solutions Architect - Amazon Connect

The AES Group

Bellevue, WA • Remote

$64.50 - $85/hr

Contractor

Re-posted 29 days ago


Job description

Job Title: Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time / Contract / Consulting (flexible)


About the Role

We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions for innovative customers.

This role is ideal for someone who has implemented Amazon Connect in real-world environments, enjoys working closely with business and technical stakeholders, and is comfortable delivering POCs, pilots, and production-ready solutions in fast-moving settings.


About Us

AES is a 22-year-old niche boutique consulting firm with a strong track record supporting large enterprise customers. Building on that foundation, AES has launched a dedicated innovation and startup-focused business unit delivering rapid solutions, POCs, and modern cloud architectures for high-growth organizations.

This role offers the opportunity to work on modern customer experience platforms while leveraging the stability and credibility of an established consulting firm.


Key Responsibilities

  • Architect and implement Amazon Connect–based contact center solutions
  • Design and configure:
    • Contact flows (IVR, routing, self-service)
    • Queues, routing profiles, and agent experiences
  • Deliver POCs, pilots, and full-scale deployments
  • Integrate Amazon Connect with:
    • AWS services (Lambda, S3, DynamoDB, API Gateway)
    • CRM platforms (Salesforce, Zendesk, ServiceNow, custom CRMs)
  • Enable omnichannel capabilities (voice, chat, tasks)
  • Implement analytics and insights using Amazon Connect Contact Lens
  • Advise customers on best practices, scalability, security, and cost optimization
  • Collaborate with AWS partner teams, customers, and internal stakeholders

Required Qualifications

  • 5+ years of experience in solutions architecture or contact center technologies
  • Prior hands-on experience implementing Amazon Connect
  • Strong understanding of contact center concepts (IVR, routing, call flows)
  • Experience integrating cloud contact centers with backend systems
  • Familiarity with AWS serverless services (Lambda, API Gateway)
  • Excellent communication and stakeholder engagement skills

Preferred / Nice-to-Have Skills

  • AWS Certifications (Solutions Architect preferred)
  • Experience with Amazon Connect Contact Lens
  • Knowledge of workforce management (WFM) and quality management tools
  • Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
  • Experience working in consulting, startup, or innovation environments

Why Join Us

  • Work on modern, cloud-native contact center solutions
  • High-impact, hands-on role with ownership
  • Exposure to multiple clients and industries
  • Opportunity to support AWS Partner and Solutions initiatives
  • Backed by a firm with 22 years of delivery credibility

Who Should Apply

This role is ideal for:

  • Amazon Connect architects and consultants
  • Contact center professionals transitioning to cloud-native platforms
  • Solutions architects who enjoy POCs, innovation, and fast execution
  • Professionals looking for variety without startup risk