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Remote Amazon Customer Service Chat Jobs in Tennessee

EverDriven

Customer Service Associate

Nashville, TN · Remote

$14 - $19.25/hr

Customer Service Associate (Remote US)Help Students Get Where They Need to Be At EverDriven, we ... a remote environment * Comfortable communicating through phone, email, chat, and collaboration ...

Liveops

Remote Customer Service Agent

Cookeville, TN · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Memphis, TN · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Johnson City, TN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cordova, TN · Remote

$13.50 - $18.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Maryville, TN · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Smyrna, TN · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cleveland, TN · Remote

$13 - $17.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Antioch, TN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Kingsport, TN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Jackson, TN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Murfreesboro, TN · Remote

$13.75 - $18.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Clarksville, TN · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsAmazon Customer Service Chat JobsRemote Amazon Customer Service Chat JobsRemote Amazon Customer Service Chat Jobs in Tennessee

Remote Amazon Customer Service Chat information

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How much do remote amazon customer service chat jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote amazon customer service chat in Tennessee is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $25.77 per hour, depending on experience, location, and employer.

What is a remote Amazon customer service chat representative?

Remote Amazon Customer Service Chat jobs involve assisting Amazon customers through online chat platforms. Employees in this role help resolve issues, answer questions about orders, returns, and products, and provide general support—all from a remote location. This position typically requires strong communication skills, the ability to multitask, and comfort working with computers and various software tools. These roles offer the flexibility to work from home while supporting Amazon’s customer experience.

What are common challenges faced by remote Amazon customer service chat representatives, and how can they be overcome?

Remote Amazon Customer Service Chat representatives often face challenges such as handling high volumes of inquiries, managing complex customer issues without face-to-face interaction, and maintaining productivity in a home environment. To overcome these, it's important to develop strong written communication skills, become familiar with Amazon's internal resources and support tools, and establish a dedicated, distraction-free workspace. Regular check-ins with team leaders and participation in ongoing training can also help reps stay updated and feel connected to their team.

Does Amazon hire remote Amazon Customer Service Chat agents?

Yes, Amazon hires remote Customer Service Chat agents who provide support through online chat platforms. These roles typically require good communication skills, a quiet work environment, and the ability to work flexible hours. Amazon often recruits for remote customer service positions through their careers website and may require background checks and training.

Are remote Amazon customer service chat jobs legit work from home?

Remote Amazon customer service chat jobs are legitimate work-from-home positions that typically involve assisting customers via online chat platforms. These roles often require good communication skills, a quiet work environment, and sometimes specific technical or language skills, but they are generally offered by reputable companies and are not scams.

What skills and qualifications are needed to thrive as a remote Amazon customer service chat representative?

To thrive as a Remote Amazon Customer Service Chat representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and Amazon's internal systems is important for efficiently managing customer inquiries. Patience, active listening, and adaptability are standout soft skills in this role. These skills ensure prompt, accurate assistance and foster positive customer experiences in a remote, fast-paced environment.

Do remote Amazon customer service chat associates work from home?

Yes, remote Amazon customer service chat associates typically work from home. They usually need a reliable internet connection, a quiet workspace, and may be required to complete training and certification online. This role allows for flexible scheduling within the company's guidelines.

What is the difference between Remote Amazon Customer Service Chat vs Remote Amazon Customer Service Phone Support?

AspectRemote Amazon Customer Service ChatRemote Amazon Customer Service Phone Support
CredentialsSimilar certifications, customer service experienceSimilar certifications, customer service experience
Work EnvironmentOnline chat platform, written communicationPhone calls, verbal communication
Employer & Industry UsageAmazon customer service centers, remote rolesAmazon customer service centers, remote roles
Search & Comparison IntentOften compared for communication style and flexibilityCompared for verbal skills and call handling

Remote Amazon Customer Service Chat involves assisting customers via written chat, focusing on quick, text-based communication. In contrast, Remote Amazon Customer Service Phone Support requires verbal communication over calls. Both roles demand similar customer service skills and certifications but differ mainly in communication method and work environment.

What are popular job titles related to Remote Amazon Customer Service Chat jobs in Tennessee? For Remote Amazon Customer Service Chat jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Customer Service Chat jobs in Tennessee look for? The top searched job categories for Remote Amazon Customer Service Chat jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Amazon Customer Service Chat jobs? Cities in Tennessee with the most Remote Amazon Customer Service Chat job openings:
Remote Amazon Customer Service Chat jobs near you

Customer Service Associate

EverDriven

Nashville, TN • Remote

$14 - $19.25/hr

Full-time

Re-posted 17 days ago

Job description

EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.

Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.

Customer Service Associate (Remote US)Help Students Get Where They Need to Be

At EverDriven, we help ensure students have safe, reliable transportation to and from school every day. As a Customer Service Associate, you'll serve as a critical connection between families, school districts, drivers, and transportation providers. You'll help resolve transportation issues, answer questions, coordinate support, and provide exceptional service during both routine and urgent situations.

If you enjoy helping people, solving problems, and making a meaningful impact in your community, we'd love to hear from you.

Location

Remote, Unites States

Schedule

Hours of Operation: Monday – Friday, 5:00 AM EST – 10:00 PM EST

Assigned schedules will vary based on business needs and may fall anywhere within our operating hours of 5:00 AM EST to 10:00 PM EST, Monday through Friday.

Candidates must be available to work a consistent schedule within these hours and may be required to work different shifts as operational needs evolve.

What You'll Do
  • Answer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providers
  • Deliver exceptional customer service while resolving transportation-related questions and concerns
  • Coordinate transportation support and dispatch activities as needed
  • Accurately document customer interactions and service issues in company systems
  • De-escalate customer concerns and work toward timely resolution
  • Support customers during service disruptions, delays, and urgent transportation situations
  • Utilize mapping, routing, and transportation software to support daily operations
  • Collaborate with internal teams to ensure service commitments are met
  • Maintain confidentiality and handle sensitive information appropriately
  • Assist with special projects and cross-functional initiatives as assigned
Required Qualifications
  • High school diploma or equivalent
  • Minimum of one (1) year of customer service experience
  • Experience working in a remote environment
  • Strong verbal and written communication skills
  • Ability to navigate multiple computer systems and applications simultaneously
  • Strong problem-solving and conflict-resolution skills
  • Ability to remain calm, professional, and empathetic during stressful situations
  • Strong attention to detail and organizational skills
  • Ability to work independently while contributing to a collaborative team environment
Preferred Qualifications
  • Experience in a call center, dispatch, transportation, logistics, healthcare scheduling, or customer support environment
  • Experience using CRM, ticketing, or customer support platforms
  • Experience supporting customers in a fast-paced operational environment
  • Bilingual language skills are a plus
Success in This Role

Successful team members consistently:

  • Deliver positive customer experiences
  • Meet attendance and reliability expectations
  • Maintain accurate documentation and case management
  • Resolve customer issues efficiently and accurately
  • Adapt to changing priorities in a fast-paced environment
  • Contribute to team and department performance goals
Remote Work Requirements
  • Dedicated workspace free from distractions
  • Reliable high-speed internet connection
  • Ability to work independently in a remote environment
  • Comfortable communicating through phone, email, chat, and collaboration tools
Ideal Candidate Traits
  • Customer-focused and empathetic
  • Adaptable and resilient
  • Detail-oriented and accountable
  • Resourceful problem solver
  • Collaborative team player
  • Comfortable working in a fast-paced environment
Physical Requirements
  • Ability to sit or stand for extended periods while working on a computer
  • Ability to communicate effectively through phone, video, and written channels
  • Ability to perform the essential functions of the position with or without reasonable accommodation

Equal Opportunity Employer

EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.

Visit our website and learn more about us at www.EverDriven.com