Remote All Source Intelligence Analyst Jobs in Cleveland, OH

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineer Associate within PNC's Business Intelligence Enablement organization, you can be based in Strongsville, OH or Pittsburgh, PA.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

The Software Engineer Associate supports the organization's reporting, analytics, and business intelligence capabilities by partnering with stakeholders to develop and enhance Business Intelligence solutions using tools such as Power BI, Tableau, and Insight Rocket.

This role serves as a key resource for the Business Intelligence user community, providing guidance, troubleshooting support, training, and enablement while helping maintain Business Intelligence governance standards and best practices.

The Software Engineer Associate will also contribute to platform adoption, product planning, and AI-driven support initiatives, leveraging data, user feedback, and emerging technologies to continuously improve reporting services, user experience, and data-driven decision making across the organization.

Core Responsibilities

• Assist business partners in the design, development, and enhancement of business intelligence solutions using Power BI, Tableau, and Insight Rocket to support reporting and analytics needs.
• Support the maintenance and continuous improvement of Business Intelligence governance standards, procedures, and documentation, helping ensure compliance with enterprise policies and best practices.
• Serve as a resource for the business intelligence community by responding to user inquiries, troubleshooting tool-related issues, and communicating upcoming platform enhancements and activities through the Business Intelligence Center of Enablement (BICoE) mailbox.
• Facilitate, on a rotating basis, the Business Intelligence Center of Enablement (BICoE) bi-weekly helpdesk and knowledge-sharing sessions, providing guidance on Business Intelligence tools, reporting techniques, and analytics best practices.
• Administer and enhance the team's AI-powered support agents, leveraging automation to improve tracking, categorization, and resolution of user questions received through email and collaboration channels.
• Assist with Business Intelligence product management and planning activities, including collecting and analyzing usage metrics, adoption trends, and customer feedback to support platform strategy and roadmap decisions.
• Collaborate with Business Intelligence platform administrators, developers, and business stakeholders to identify opportunities for improving reporting capabilities, user experience, and operational efficiency.
• Maintain awareness of emerging analytics, reporting, and AI technologies and contribute recommendations for improving Business Intelligence services and user enablement.

Preferred Skills & Experience

• Experience with business intelligence and data visualization platforms such as Power BI, Tableau, ThoughtSpot, or similar analytics tools.
• Strong analytical, problem-solving, communication, and customer service skills.
• Interest in data-driven decision making, Business Intelligence governance, reporting technologies, and applied AI solutions.
• Knowledge of SQL and relational databases, including an understanding of how to write queries, retrieve data, and support reporting and analytics needs.
• Excellent communication, presentation, and customer service skills, with the ability to effectively support and engage both technical and non-technical audiences.
• Experience facilitating training sessions, knowledge-sharing forums, workshops, or virtual meetings for large audiences using platforms such as Microsoft Teams.
• Ability to translate information for different types of audiences
• Experience using the Microsoft 365 suite (Excel, PowerPoint, Word, Outlook, and MS Teams) to support collaboration, reporting, and stakeholder communications.
• Familiarity with Microsoft Copilot Studio, conversational AI, AI agents, or other automation technologies is preferred.
• Understanding of AI agent concepts, workflows, and support use cases, including how AI can be leveraged to improve service delivery and user enablement.
• Bachelor's degree in Analytics, Data Science, Information Systems, Business Analytics, Computer Science, Statistics, or a related field.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Microsoft Copilot Studio, Microsoft Power Business Intelligence (BI), Process Improvements, Release Management, Software Solutions, Tableau (Software), User Experience (UX) DesignCompetenciesApplication Design, Architecture, Application Development Tools, Application Maintenance, Application Testing, System Development Life Cycle, Technical Writing/DocumentationWork ExperienceRoles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $63,750.00 - $106,250.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education.Application WindowGenerally, this opening is expected to be posted for two business days from 08/17/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.