Remote Technical Recovery * Execute remote troubleshooting using HMI data, alarms, error logs ... Preferred * Experience with telemetry, remote monitoring, or automated reporting tools.
Remote Technical Recovery * Execute remote troubleshooting using HMI data, alarms, error logs ... Preferred * Experience with telemetry, remote monitoring, or automated reporting tools.
Remote Technical Recovery * Execute remote troubleshooting using HMI data, alarms, error logs ... Preferred * Experience with telemetry, remote monitoring, or automated reporting tools.
Remote Technical Recovery * Execute remote troubleshooting using HMI data, alarms, error logs ... Preferred * Experience with telemetry, remote monitoring, or automated reporting tools.
Remote Alarm Monitoring information
See Oklahoma salary details
$9.32 - $11.18
1% of jobs
$11.18 - $13.03
0% of jobs
$13.03 - $14.89
1% of jobs
$14.89 - $16.75
18% of jobs
$17.13 is the 25th percentile. Wages below this are outliers.
$16.75 - $18.60
23% of jobs
The median wage is $19.30 / hr.
$18.60 - $20.46
17% of jobs
$20.46 - $22.32
12% of jobs
$22.78 is the 75th percentile. Wages above this are outliers.
$22.32 - $24.17
11% of jobs
$24.17 - $26.03
7% of jobs
$26.03 - $27.89
7% of jobs
$27.89 - $29.74
2% of jobs
$9
$20
$29
How much do remote alarm monitoring jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for remote alarm monitoring in Oklahoma is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.08 per hour, depending on experience, location, and employer.
What is a remote alarm monitoring?
A Remote Alarm Monitoring job involves overseeing security systems, alarms, and surveillance equipment from a remote location. Operators analyze alerts, verify threats, and respond according to protocols, such as contacting emergency services or notifying relevant personnel. This role requires attention to detail, quick decision-making, and proficiency with monitoring software. It is commonly used in industries like security, healthcare, and facility management to ensure safety and prevent unauthorized access.
What are some typical challenges faced in a remote alarm monitoring position?
Working in Remote Alarm Monitoring often involves responding quickly and accurately to a high volume of alerts, some of which may be false alarms, requiring strong judgment and focus. You may also need to manage multiple monitoring systems simultaneously while maintaining detailed documentation and clear communication with response teams or emergency services. Successfully balancing vigilance and efficiency, as well as handling overnight or weekend shifts, can be challenging but is essential for client safety. Many professionals find that mastering these challenges leads to increased responsibility or supervisory opportunities within security operations.
What are the key skills and qualifications needed to thrive in a remote alarm monitoring position, and why are they important?
To excel in Remote Alarm Monitoring, you should have strong attention to detail, fast decision-making abilities, and a high school diploma or equivalent as a minimum educational qualification. Familiarity with security monitoring software, alarm panel systems, CCTV networks, and incident tracking tools is often required, and some employers may seek candidates with security-related certifications. Excellent communication skills, reliability, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are vital to ensure prompt and accurate responses to security events and to maintain a safe environment for clients or facilities being monitored remotely.
What are popular job titles related to Remote Alarm Monitoring jobs in Oklahoma?
For Remote Alarm Monitoring jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Remote Alarm Monitoring jobs in Oklahoma look for?
The top searched job categories for Remote Alarm Monitoring jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote Alarm Monitoring jobs?
Cities in Oklahoma with the most Remote Alarm Monitoring job openings:
Pregis rating
6.9
Based on 29 frontline employees who took The Breakroom Quiz
75th of 121 rated packaging manufacturers
Job description
Job Title: Technical Support Specialist - 2pm-10pm
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
#SYS1
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005