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Remote Alarm Monitoring Jobs in Minnesota (NOW HIRING)

Intermountain Health

... monitors, identify equipment and supplies. * Frequent interactions with patient care providers ... alarms, needs, and issues quickly and accurately, particularly during emergency situations.

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Remote Alarm Monitoring information

See Minnesota salary details

$9

$21

$31

How much do remote alarm monitoring jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote alarm monitoring in Minnesota is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.47 per hour, depending on experience, location, and employer.

What is a Remote Alarm Monitoring job?

A Remote Alarm Monitoring job involves overseeing security systems, alarms, and surveillance equipment from a remote location. Operators analyze alerts, verify threats, and respond according to protocols, such as contacting emergency services or notifying relevant personnel. This role requires attention to detail, quick decision-making, and proficiency with monitoring software. It is commonly used in industries like security, healthcare, and facility management to ensure safety and prevent unauthorized access.

What are some typical challenges faced in a Remote Alarm Monitoring position?

Working in Remote Alarm Monitoring often involves responding quickly and accurately to a high volume of alerts, some of which may be false alarms, requiring strong judgment and focus. You may also need to manage multiple monitoring systems simultaneously while maintaining detailed documentation and clear communication with response teams or emergency services. Successfully balancing vigilance and efficiency, as well as handling overnight or weekend shifts, can be challenging but is essential for client safety. Many professionals find that mastering these challenges leads to increased responsibility or supervisory opportunities within security operations.

What are the key skills and qualifications needed to thrive in the Remote Alarm Monitoring position, and why are they important?

To excel in Remote Alarm Monitoring, you should have strong attention to detail, fast decision-making abilities, and a high school diploma or equivalent as a minimum educational qualification. Familiarity with security monitoring software, alarm panel systems, CCTV networks, and incident tracking tools is often required, and some employers may seek candidates with security-related certifications. Excellent communication skills, reliability, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are vital to ensure prompt and accurate responses to security events and to maintain a safe environment for clients or facilities being monitored remotely.

What job categories do people searching Remote Alarm Monitoring jobs in Minnesota look for? The top searched job categories for Remote Alarm Monitoring jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Alarm Monitoring jobs? Cities in Minnesota with the most Remote Alarm Monitoring job openings:
Remote Alarm Monitoring jobs near you
Infographic showing various Remote Alarm Monitoring job openings in Minnesota as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $45,249 per year, or $21.8 per hour.
Workforce Management Specialist, Bilingual Spanish (Remote)

Workforce Management Specialist, Bilingual Spanish (Remote)

Hennepin Healthcare

Minneapolis, MN • Remote

$17.75 - $23/hr

Other

Posted 3 days ago

Hennepin Healthcare rating

7.6

Company rating: 7.6 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

189th of 877 rated healthcare providers

Job description

JOB DETAILS
Department: Connection Center
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: Remote
Other: Bilingual Spanish 

The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM.  Shifts will be based on the current business needs and staff seniority.  The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.

Purpose of this position: The Workforce Management Specialist supports operations through coordination of scheduling and staffing.  Works collaboratively with Connection Center leaders to ensure correct staffing levels and target service levels are achieved.  Monitors real time service levels, capacity, and performance to ensure daily objectives are achieved.

RESPONSIBILITIES:

  • Monitor Key Performance Indicators (KPI) through actively utilizing Workforce Management tools
  • Real time monitoring of all daily performance models ensuring actual staff are aligned with predetermined forecasts and schedules provided by the Workforce Supervisor
  • Escalate and facilitate resolution of issues across Connection Center operations as required to ensure compliance with Service Level Agreements (SLA)
  • Directs staffing changes due to short- and long-range forecast revisions, considers the impact of staffing allocations and considers how staffing allocations will impact results
  • Coordinates and communicates training, meetings, and other off phone activities
  • Ensures accurate associate documentation, such as schedule change requests, time off requests and schedule adherence
  • Ensures call routing business rules and changes are communicated and implemented
  • Assist in monitoring of sick calls, tardiness, etc., entering real time exceptions into Connection Center attendance database
  • Responsible for operational reports for key areas of assignment to include but not exclusive, referrals, hospital discharge, schedulable orders
  • Manages MYMD emergency broadcast messages when system and or telephone failures occur
  • Performs other duties as required

QUALIFICATIONS:

Minimum Qualifications:

  • Associate degree in business, management, call center administration
  • One (1) year of experience forecasting and planning in a call center
  • Three years' experience in customer service involving complex analytical problem-solving skills
  • Bilingual, Spanish

-OR-

  • An approved equivalent combination of education and experience

Preferred Qualifications:

  • Mitel Call Center and Workforce Management experience

Knowledge/ Skills/ Abilities:

  • Experience with telephony reporting systems
  • Knowledgeable of all contact center metrics, processes, and key performance indicators
  • Strong organizational, analytical and data look-up, entry and mining skills
  • Strong Excel skills
  • Excellent verbal and written communications
  • Ability to work with minimal guidance in a time critical environment
  • Flexibility and change management skills
  • Coaching and mentoring skills

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