Remote Airline Reservation Agent Jobs in Appleton, WI

Description

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, SC, TN, TX, VA, WV 

As one of Wisconsin's largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

Core Values

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

Job Summary

The Cross-Functional Travel Specialist serves business clients by developing, organizing, implementing and evaluating travel reservations (domestic, international, group air, VIP); building client relationships; ensuring client satisfaction. Additionally, they will provide assistance to customers with refunds, exchanges, cancellations, and online queues. Consistently demonstrates flexibility, adapting to work in multiple areas and following multiple travel policies. The individual in this role is knowledgeable in all facets of business travel and provides excellent customer service to both internal and external customers.

Essential Duties and Responsibilities:

This position requires the ability to work every weekend, and holidays. The ability to work all assigned shifts as part of this schedule is an essential function of this role to ensure coverage for our clients. This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. 

A day in the life of a Cross-Functional Business Travel Specialist at Fox may include:

• Providing exceptional travel services for domestic, trans-border and extensive international itineraries; may provide specialized services to VIP clients.
• Booking domestic and international reservations for air, travel, hotel and ground transportation, following up as necessary to complete reservation.
• Counseling clients on efficient routes, lowest available airfares, and travel products/services.
• Ensuring optimum customer service is provided through effective use of computer systems and positive telephone techniques.
• Anticipating client needs and acting on special requests.
• Maintaining awareness and adherence to our clients' procedures, programs, and policy guidelines.
• Consistent application of Fox World Travel best practices.
• Meeting and striving to exceed quality and productivity goals.
• Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients.
• Assisting with projects when required.
• Flexibility to assist in various areas within business travel operations.
• Assisting customers with online booking tool questions and fulfilling online reservations.
• Processing exchanges, voids, and refunds for travelers.
• Maintaining working knowledge of airline practices, programs & operations.
• Maintaining working knowledge of vendor loyalty programs.
• Maintaining high level of competency on Travelport+/Smartpoint GDS.
• Possessing extensive knowledge of destination geography.
• Providing specialized services to VIP clients.
• Acting as a role model to reinforce superior customer service and professionalism.
• Assist in transitioning new team members.
• Striving for continual improvement through training and constructive feedback, in addition toidentifying process enhancements.
• Ability to work every weekend, holiday hours, and West Coast shifts (typically working until 7:30 PM CT) as determined by business need and client call volume.
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

Knowledge, Skills, Abilities & Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

This opportunity might be for you if you have: 

•  3-plus years related Business Travel experience OR equivalent combination of education and experience preferred.
•  Exceptional customer service skills.
•  The ability to work West Coast hours (typically working until 7:30 PM CT), every weekend, and holidays as scheduled.
•  GDS proficiency required, Travelport+/Smartpoint preferred.
•  Strong verbal and written communication, interpersonal and organizational skills.
•  Friendly and professional demeanor
•  Skilled in usage of a personal computer and various software packages.

Key Competencies:

You'll love this job if you have:

•  Personal effectiveness/credibility.
•  Customer-focused and service-oriented skills.
•  Problem analysis and problem-solving skills.
•  Ability to embrace change and are receptive to coaching.
•  Sound judgment and decision-making ability.
•  Attention to detail and accuracy, to ensure all work is completed in a timely manner.
•  Flexibility; ability to work efficiently and effectively with frequent interruptions.

Occasional business travel, overnight stay may be required for the following (but not limited to): training events, meetings, and/or to visit Fox World Travel locations.

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "Occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more working time. While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus. The incumbent may occasionally be required to lift up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets. 
• For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

We acknowledge that attracting and retaining the best talent is key to our strategy and success as a company. As a result, we strive to structure competitive compensation offers to ensure we are able to attract the best candidates. The estimated base pay range for this position starts between $22 and $28 per hour, less applicable withholdings and deductions, and is paid on a bi-weekly basis. The salary range provided represents our good faith estimate as to what our ideal candidates are likely to expect.  We structure our offers within the range based on location, experience, education, industry knowledge, technical and communication skills, market conditions, and other factors that may prove relevant during the interview process.

Eligible positions may receive additional incentive or commission, as outlined in applicable program details.

Each benefit is subject to eligibility requirements as specified in plan documents, and Fox World Travel reserves the right to modify the benefits it offers.

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don't hesitate to apply online at www.foxworldtravel.com/careers.

Fox World Travel, the best place to work, grow & succeed! Join The Fox Family today!

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

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The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.