Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.ย
About usย Tecsysย is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learningย opportunitiesย thenย Tecsysย could be a good fit for you!ย
We are looking for aย Lead,ย TecsysIQย Data/AI Servicesย Delivery toย lead ourย Dataย Intelligence team and drive the growth of Tecsys IQ within Professional Services.ย
This is a customer-facing leadership role responsible for overseeing and scaling ourย TecsysIQย services offering, driving AI and Data enablement initiatives as well as delivering BI services.ย You will work closely with customers, Sales, Product, and Professional Services teams to deliver high-quality outcomes and help customers maximize the value of their data.ย
Responsibilitiesย
Lead theย TecsysIQย AI/Data Delivery Teamย
- Lead, coach, and develop a team ofย AI/Dataย professionals delivering customer projectsย
- Own delivery quality,ย utilization, prioritization, and team performanceย
- Provide oversight on solution design, estimates, and project executionย
- Establish delivery standards, templates, and best practicesย
- Manage bookings, revenue, and margin for theย TecsysIQย AI/Data servicesย teamย
Grow the Tecsys IQ Offeringย
- Define and evolve the Tecsys IQย Data and AIย services strategy.ย
- Work closely with customer toย identifyย requirements,ย defineย and build solutions usingย TecsysIQย Data and AI capabilities, including agentic capabilities.ย
- Build implementation playbooks, processes, and governance standardsย
- Standardize delivery approaches to improve consistency and efficiencyย
- Measure and report on customer outcomes and delivery successย
Drive AI & Data Enablementย
- Identifyย and implement AI opportunities across Professional Servicesย
- Support the rollout of AI-powered tools and workflowsย
- Promote adoption through training, best practices, and change managementย
- Drive standardization and reusable assets across teamsย
Partner with Customers & Internal Teamsย
- Participate in customer meetings, workshops, and site visitsย
- Support presales activities, including discovery, solution positioning, and estimatesย
- Collaborate with Sales, Product, Global Operations, and Product & Technology teamsย
- Provide regular updates on progress, risks, and outcomesย
Requirements
Qualifications
- Experience leading customer-facing delivery teams in a Professional Services environmentย
- Experience with Business Intelligence, analytics, and enterprise data platformsย
- Understanding of supply chain, healthcare, or related operational environmentsย
- Strong leadership, stakeholder management, and communication skillsย
- Experience building scalable processes, methodologies, and delivery standardsย
- Ability to lead cross-functional initiatives and influence stakeholdersย
- Commercial awareness with experience managing delivery performance and customer outcomesย
- Fluency in French.
- Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
Technology Awarenessย
You do not need to be a technical expert in every platform, but you should be comfortable discussing modern data, analytics, and AI technologies with customers and internal teams.ย
Experience or familiarity with the following is an asset:ย
- AI principles:ย LLM, RAG, KB, agentic workflowsย
- AWS and Amazon Bedrock, SageMaker, Agent Coreย
- Business Intelligence and Analytics platformsย
- AI agents and workflow automation toolsย
At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.
Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.
NB: if you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada, OR, have a valid Canadian work permit.
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A Note on Our Hiring Process:ย We do not use AI to automatically screen or reject candidates. However, we do use specific screening questions to prioritize the most relevant applications for human review.
At Tecsys, we welcome the thoughtful use of AI tools to help you prepare your application, for example, to improve clarity, organize your resume, or practice interview responses. However, we ask that all information you provide reflects your real experience, and that any assessments or written submissions represent your own work and thinking.
During interviews, we expect candidates to engage without the use of AI tools, scripts, or real-time assistance. Authentic, direct conversation helps us get to know how you think, collaborate, and communicate. AI can support your preparation, but it shouldn't speak or act on your behalf. We genuinely want to meetย you.
Benefits
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