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Remote Agent Jobs in Schenectady, NY (NOW HIRING)

EMPIRE OFFICE INC

Purchasing Agent

Albany, NY · On-site +1

$20 - $25/hr

Purchasing Agent - Residential and Hospitality Division Remote About Empire and Co. Empire and Co. is the largest commercial furniture dealer in the world, with 80 years of experience and more than ...

EMPIRE OFFICE INC

Purchasing Agent

Albany, NY · Remote

$20 - $25/hr

Purchasing Agent - Residential and Hospitality Division | Remote About Empire and Co. Empire and Co. is the largest commercial furniture dealer in the world, with 80 years of experience and more than ...

HMG Careers

Remote Sales and Service Agent

Albany, NY · Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life-long residual income through renewals. * Unionized position with stock options. * Excellent benefits ...

HMG Careers

Sales and Service Agent Remote

Albany, NY · Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life-long residual income through renewals. * Unionized position with stock options. * Excellent benefits ...

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What is a Remote Agent job?

A Remote Agent is a professional who works from home or another remote location to provide customer service, sales, technical support, or other services for a company. They typically communicate with clients via phone, email, or chat and use digital tools to perform their tasks. This role requires strong communication skills, the ability to work independently, and a reliable internet connection. Many companies hire Remote Agents to handle customer inquiries, process transactions, or troubleshoot technical issues.

What are the key skills and qualifications needed to thrive in the Remote Agent position, and why are they important?

To excel as a Remote Agent, you need strong customer service abilities, effective communication skills, and proficiency with computers, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, call center software, and secure remote connectivity tools is usually required. Standout candidates are self-motivated, organized, and able to manage their time independently while remaining engaged with a virtual team. These skills are crucial for efficiently resolving customer inquiries, meeting performance goals, and maintaining productivity in a remote work environment.

What are some common challenges faced by Remote Agents, and how can they be managed?

Remote Agents often contend with staying motivated and focused without in-person supervision, as well as handling high volumes of customer interactions throughout the day. Managing distractions at home, maintaining effective communication with team members, and troubleshooting technical issues independently are typical hurdles. Successful Remote Agents establish a dedicated workspace, set clear daily routines, and leverage available communication platforms to stay connected with colleagues and supervisors. Companies frequently offer training and ongoing support to help agents navigate these challenges and ensure a positive remote work experience.
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Infographic showing various Remote Agent job openings in Schenectady, NY as of May 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.
Purchasing Agent

Purchasing Agent

EMPIRE OFFICE INC

Albany, NY • On-site, Remote

$20 - $25/hr

Full-time

Posted 5 days ago

Job description

Purchasing Agent - Residential and Hospitality Division Remote
About Empire and Co.
Empire and Co. is the largest commercial furniture dealer in the world, with 80 years of experience and more than 565 full-time employees nationwide. As the preeminent Steelcase dealer in the United States, we proudly support a portfolio of more than 500 manufacturers and collaborate with leading architects, designers, brokers, craftsmen, and makers. Through innovative and cost-effective solutions, we help clients solve business challenges, elevate environments, and activate brand identities across corporate, residential, and hospitality spaces.
Overview
Empire and Co. is seeking a Purchasing Agent to support our Residential and Hospitality Division in a remote capacity. This role is responsible for procuring furniture, accessories, and related materials to ensure projects are executed efficiently, cost-effectively, and in alignment with quality standards, budgets, and timelines.
The Purchasing Agent works closely with Project Managers, Designers, warehouse teams, and vendor partners to manage the purchasing process from order placement through delivery, ensuring seamless coordination and operational excellence.
Key Responsibilities
Procurement Execution
  • Prepare, review, and issue purchase orders in accordance with company policies and project schedules
  • Monitor order status, track shipments, and coordinate with vendors to ensure timely delivery
  • Proactively resolve delays, backorders, and supply issues to minimize project disruptions
Inventory Coordination
  • Collaborate with Project Managers to align purchasing activities with project timelines
  • Assist in resolving discrepancies related to shipments, invoices, damages, and product quality
  • Support inventory accuracy and control initiatives to maintain operational efficiency
Budget Compliance
  • Partner with Project Managers and Designers to ensure purchases align with approved project budgets
  • Track and monitor purchasing costs to support financial accuracy and reporting
  • Identify cost-saving opportunities while maintaining quality and design intent
Documentation and Systems
  • Maintain accurate purchasing records within ERP systems such as Microsoft Dynamics 365 Business Central
  • Ensure compliance with procurement policies and procedures
  • Generate and maintain reports related to purchasing activity, vendor performance, and cost tracking
Vendor Management
  • Identify, evaluate, and build relationships with suppliers of furniture, accessories, and décor
  • Negotiate pricing, lead times, and terms to ensure the best value and service
  • Maintain ongoing communication with vendors to ensure performance standards and delivery expectations are met

Qualifications, Skills, and Experience
  • Two or more years of purchasing, procurement, or supply chain experience, preferably within residential, hospitality, or home furnishings environments
  • Strong negotiation, vendor management, and relationship-building skills
  • Experience working with ERP systems, with Microsoft Dynamics 365 Business Central preferred
  • Proficiency in Microsoft Office Suite and purchasing software
  • Excellent organizational skills with strong attention to detail and problem-solving ability
  • Ability to manage multiple projects and deadlines in a fast-paced environment
  • Strong written and verbal communication skills
  • Bachelor's degree in Business, Supply Chain Management, or a related field preferred

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