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The Certified Telehealth Specialist works in conjunction with remote technicians and Doctors to perform activities involving (but not limited to) patient care, pre-testing, being a chairside advocate during the remote exam and maintaining the doctor's appointment schedule in a manner that delivers a professional and pleasurable patient experience. With Telehealth, this role is responsible for conducting pre-testing and specialized testing for tele-optometric exams utilizing Telehealth-related equipment and instruments.

• The Certified Telehealth Specialist (CTS) is a patient advocate. The CTS will guide the patient through the entire Telehealth exam experience, from pre-test, being chairside during the exam and handing the patient off to an optician to purchase materials
• The CTS will complete patient registration by gathering patient information, including Medical History and Ocular Health data
• The CTS will conduct pretesting and explain to the patient each step of the process, which instruments conduct which tests and why they are important
• The CTS must be comfortable engaging the patient in friendly conversation e.g., asking lifestyle questions, to uncover potential needs for eyeglasses and/or contact lenses, or any items the patient would like to make sure are covered by the Doctor
• The CTS will assist the Remote Technician and Remote Doctor when interacting with patients.
• The CTS will partner with the remote Doctor to help make appropriate lens recommendations using the lens and handoff tools
• After the exam, the CTS will escort the patient to the appropriate optician or technician, explaining the recommendations for eyeglasses and/or contact lenses made for the patient

• Instruct patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed
• Participate in-practice meetings / projects as requested
• Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. (in an office without a PCC)
• Calls all no shows or cancelled patients to reschedule appointments (in an office without a PCC)
• Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
• Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the store and / or across the organization
• Performs other duties within the practice as requested and as time allows

Qualifications

• High School or GED qualification
• Minimum 1-year experience evaluating patients for eye exams and dispensing eye exam medications
• Familiarity with medical terms associated with eye treatment
• Effective & professional verbal communication skills to discuss prescriptions and treatment plans
• Models' professionalism and a high level of personal and professional integrity through words and actions; able to put personal feelings aside when conducting business or working on tasks

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

*Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
• Effective verbal and written communication skills to effectively work with co-workers and outside vendors and prepare concise and accurate documentation.
• Prior experience maintaining patients' records / files per HIPAA regulations.
• Entry level PC skills to include MC Office, Windows, and Word Processing
• Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual.