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Remote Advocate Jobs in Virginia (NOW HIRING)

UHS

REMOTE OTP Counselor

Petersburg, VA · On-site +1

$25 - $28/hr

Advocate for patients and assist with access to supportive services * Maintain timely and accurate ... Fully remote telehealth opportunity * Comprehensive medical, dental, vision, and prescription ...

UHS

REMOTE OTP Counselor

Petersburg, VA · Remote

$20 - $26.75/hr

Advocate for patients and assist with access to supportive services * Maintain timely and accurate ... Fully remote telehealth opportunity * Comprehensive medical, dental, vision, and prescription ...

Prison Fellowship

Advocacy Events Specialist

Leesburg, VA · On-site +1

$21.50 - $26.50/hr

... to advocate for justice and human dignity. Prison Fellowship and its church partners encounter ... This is a full-time remote position in DC/MD/VA area with an up to 30% travel component; the ...

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Remote Advocate information

How does a Remote Advocate effectively build trust and rapport with clients without in-person interactions?

Remote Advocates often rely on digital communication methods such as video calls, phone calls, and emails to connect with clients. Building trust in a remote setting requires active listening, prompt follow-ups, clear communication, and a strong sense of empathy. Many organizations provide virtual training to help advocates develop these digital relationship-building skills. Additionally, Remote Advocates often use secure communication platforms to ensure client confidentiality, which helps foster a safe and supportive environment.

What is the difference between Remote Advocate vs Customer Support Specialist?

AspectRemote AdvocateCustomer Support Specialist
Required CredentialsCommunication skills, empathy, sometimes certifications in customer serviceCommunication skills, customer service experience, sometimes certifications in support tools
Work EnvironmentRemote, often flexible hours, home-basedRemote or on-site, depending on company, may include shift work
Employer & Industry UsageUsed in advocacy, nonprofit, healthcare, and customer-centric companiesCommon across retail, tech, telecom, and service industries

Remote Advocates focus on representing organizations' interests, providing support, and promoting brand loyalty, often requiring strong communication and empathy. Customer Support Specialists handle direct customer inquiries, troubleshooting, and issue resolution. While both roles are customer-facing and often remote, Remote Advocates emphasize advocacy and relationship-building, whereas Customer Support Specialists focus on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a Remote Advocate, and why are they important?

To thrive as a Remote Advocate, you generally need strong communication skills, a background in customer service or advocacy, and at least a high school diploma or equivalent. Familiarity with CRM software, virtual communication tools, and ticketing systems is often required. Excellent problem-solving, empathy, and self-motivation are crucial soft skills for building trust and effectively supporting clients remotely. These abilities are vital to ensure responsive, personalized assistance and maintain positive client relationships from a remote environment.

What is a Remote Advocate?

A Remote Advocate is a professional who provides support, guidance, or representation for clients or customers from a remote location, typically working via phone, email, or online chat. Their role may involve assisting clients with services, resolving issues, advocating for client needs, or helping navigate systems such as healthcare, legal, or customer support. Remote Advocates often work for organizations that serve a widespread client base, allowing them to offer assistance without requiring in-person meetings. This role requires strong communication skills, empathy, and the ability to work independently with technology. Remote Advocates are commonly found in industries like healthcare, social services, legal aid, and customer service.
What are the most commonly searched types of Advocate jobs in Virginia? The most popular types of Advocate jobs in Virginia are:
What cities in Virginia are hiring for Remote Advocate jobs? Cities in Virginia with the most Remote Advocate job openings:
Remote Advocate jobs near you
Infographic showing various Remote Advocate job openings in Virginia as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 70% Full Time, 16% Part Time, and 12% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

PEC OPH/Patient Engagement Center Advocate

Eye Care Partners Career Opportunities

Norfolk, VA • Remote

$17.25 - $22.25/hr

Other

Posted 9 days ago

Job description

Job Title: Patient Engagement Center Advocate 

Pay: $ 17.00/HR; No Negotiation

Position is Fully Remote, Paid Remote Training

* Please note location and time zone* 

Must Live in 1 of these 18 States - No exceptions!

  • Missouri
  • Florida
  • Kansas
  • Kentucky
  • Pennsylvania
  • Virgina
  • New Jersey
  • Texas
  • Minnesota
  • Michigan
  • Oklahoma
  • Alabama
  • North Carolina
  • Georgia
  • Illinois
  • Ohio
  • Indiana
  • Arizona

Job Summary

The Patient Engagement Center Advocate role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met.

Duties and Responsibilities

  • Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
  • Appropriately schedule patient appointments in our EMR system based on physician preferences.
  • Clearly and concisely document patient requests and pertinent information via EMR so that we can successfully respond to patient needs.
  • Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
  • Coordinates work efforts with other team members to achieve an efficient workflow within the office.
  • Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
  • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
  • Performs other duties that may be necessary or in the best interest of the organization.

Education, Licensure & Certification Requirements

  • High School or GED

Experience Requirements

1+ years related experience in a call center, customer service, medical office or as a receptionist.

Previous medical office experience preferred; previous optometric or ophthalmic experience strongly preferred.

 

Knowledge, Skills and Abilities Requirements 

  • Ability to multi-task and work multiple computer programs at once
  • Ability to adapt to change based on business needs
  • Professional in appearance and actions
  • Logical and Critical thinking skills
  • Customer-focused with excellent written, listening and verbal communication skills
  • Enjoys learning new technologies and systems
  • Detail oriented, professional attitude, reliable
  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations
  • Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
  • Interpersonal skills to support customer service, functional, and teammate support need
    • Able to communicate effectively in English, both verbally and in writing
  • Ability for basic to intermediate problem solving, including mathematics
  • Intermediate to advanced computer operation
    • Proficiency with Microsoft Excel, Word, and Outlook 
  • Specialty knowledge of systems relating to job function
    • E360/NextGen or applicable EMR system, credentialing eligibility program, phone system.
  • Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Location 

For remote team members, maintain the ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. The team member is responsible for providing and maintaining a workspace where interruptions are controlled during work hours. The work area should have minimum noise and distraction and be suitable for guarding confidential Company information

If you need assistance with this application, please contact (636) 227-2600

Please do not contact the office directly - only resumes submitted through this website will be considered.

NOTE:  Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.  

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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