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Device Experience Platform Engineer - NexthinkJob Summary

The Device Experience Platform Engineer is responsible for the administration, development, and continuous optimization of the Nexthink platform to improve enterprise Digital Employee Experience (DEX). This role partners closely with Endpoint, Workplace, and IT Operations teams to transform device telemetry into actionable insights, proactive remediations, and automated workflows that improve device reliability, performance, and end-user satisfaction. This is a hands-on engineering role requiring deep Nexthink expertise, strong scripting and automation skills, and the ability to translate experience data into measurable outcomes.

Key Responsibilities

Nexthink Platform Administration & Governance:
Administer and maintain the Nexthink platform, including configuration, upgrades, feature onboarding, and governance.
Own platform health, data quality, and reliability.
Establish standards and protocols.
Digital Experience Analytics & Insights:
Analyze telemetry, DEX scores, and sentiment data.
Build dashboards and reports.
Track key performance indicators and trends.
Nexthink Development & Automation:
Develop Remote Actions using PowerShell.
Build workflows using Nexthink Flow.
Create NQL queries.
Integration & Engineering Enablement:
Integrate Nexthink with Intune, M365, APIs, and IT systems.
Partner with endpoint and operations teams.
Continuous Improvement:
Evaluate new Nexthink features and drive platform evolution.

Required Qualifications

Hands-on Nexthink administration and engineering experience.
Expertise in Remote Actions, Flow, NQL, dashboards.
Advanced PowerShell scripting.
Experience with REST APIs.
Strong Windows endpoint and Intune knowledge.

Preferred Qualifications

Enterprise DEX experience.
ITSM integration familiarity.
Excellent communication skills.

What Success Looks Like

Improved DEX scores.
Reduced incidents through automation.
High Nexthink adoption.
Scalable, well-governed platform.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $115,200 -- $218,650 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $151,000 - $218,650

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.