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Remote 988 Chat & Text Counselor Jobs in Atlanta, GA

PrizePicks

Senior Strategic Insights Researcher

Atlanta, GA · On-site +1

$120K - $135K/yr

S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ... Your recruiter will be happy to chat more about the specific pay range for your location and how we ...

Yamaha

District Service Manager

Kennesaw, GA · Remote

Provide counsel to retail customers through assigned customer relation visits and Yamaha Marine ... This is a remote position that requires approximately 75% travel. May be away from home for up to ...

All Jobs988 Chat & Text Counselor JobsRemote 988 Chat & Text Counselor JobsRemote 988 Chat & Text Counselor Jobs in Atlanta, GA

Remote 988 Chat Text Counselor information

See Atlanta, GA salary details

$6

$14

$21

How much do remote 988 chat & text counselor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote 988 chat & text counselor in Atlanta, GA is $14.41, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $16.20 per hour, depending on experience, location, and employer.

What is a Remote 988 Chat & Text Counselor?

Remote 988 Chat & Text Counselors are trained professionals who provide crisis intervention, emotional support, and resources to individuals in distress through online chat or text messaging. They work remotely, responding to people who contact the 988 Suicide & Crisis Lifeline for urgent mental health support. These counselors assess the severity of each situation, offer coping strategies, and connect individuals to local services if needed. Their work is confidential and aims to provide immediate help to those experiencing mental health crises.

What skills and qualifications are needed to be a Remote 988 Chat & Text Counselor?

To thrive as a Remote 988 Chat & Text Counselor, you need a background in mental health, crisis intervention, or counseling, often supported by a relevant degree or certification. Familiarity with digital communication platforms, crisis management software, and confidentiality protocols is typically required. Strong empathy, active listening, and emotional resilience are critical soft skills for supporting individuals in crisis remotely. These skills and qualifications ensure counselors can provide timely, effective, and compassionate support to individuals experiencing mental health emergencies.

What challenges do Remote 988 Chat & Text Counselors face, and how are they supported?

Remote 988 Chat & Text Counselors often encounter emotionally intense situations, including crisis conversations with individuals in distress. One common challenge is managing emotional fatigue and maintaining professional boundaries while providing empathetic support. To address these challenges, counselors typically have access to regular supervision, debriefing sessions, and peer support groups. Organizations also offer ongoing training and resources for self-care to ensure counselors can sustainably provide high-quality assistance. Collaboration with clinical supervisors and fellow counselors is encouraged to foster a supportive remote work environment.

What is the difference between Remote 988 Chat & Text Counselor vs Remote Crisis Hotline Counselor?

AspectRemote 988 Chat & Text CounselorRemote Crisis Hotline Counselor
CredentialsTypically requires mental health certification or licensureOften requires similar mental health credentials or licensure
Work EnvironmentOnline chat and text platforms, remote settingPhone-based, remote or in-person options
Employer & IndustryHealth agencies, crisis centers, mental health organizationsNonprofits, mental health agencies, crisis centers
Common Search/ComparisonYesYes

Remote 988 Chat & Text Counselors and Remote Crisis Hotline Counselors both provide mental health support remotely, often requiring similar credentials. The main difference lies in the communication method: chat and text versus phone calls. Both roles serve crisis intervention purposes within mental health organizations, but the platform used varies, catering to different client preferences.

How to become a remote 988 chat & text counselor?

To become a remote 988 chat and text counselor, candidates typically need a relevant mental health or crisis intervention certification, such as a Certified Crisis Counselor or similar credential, along with strong communication skills and empathy. Many roles require a background in social work, counseling, psychology, or a related field, and some employers may require prior experience in crisis support or counseling. Training is often provided by the employer to familiarize new counselors with protocols and tools used in remote crisis intervention.

What are the most commonly searched types of 988 Chat & Text Counselor jobs in Atlanta, GA?

The most popular types of 988 Chat & Text Counselor jobs in Atlanta, GA are:

What are popular job titles related to Remote 988 Chat & Text Counselor jobs in Atlanta, GA?

For Remote 988 Chat & Text Counselor jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote 988 Chat & Text Counselor jobs in Atlanta, GA look for?

The top searched job categories for Remote 988 Chat & Text Counselor jobs in Atlanta, GA are:

Remote 988 Chat Text Counselor jobs near you
Infographic showing various Remote 988 Chat & Text Counselor job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $29,964 per year, or $14.4 per hour.

Part-Time Weekend Remote Customer Service Representative

Aaron Plumbing INC

Suwanee, GA • Remote

$18 - $23/hr

Part-time

PTO

Re-posted 3 days ago

Job description

Benefits:
  • Paid time off
  • Training & development

Part-Time Remote Customer Service RepresentativeAaron Services: Plumbing, Heating & Cooling
Fully Remote Within Georgia | Approximately 22 Hours per Week, With Additional Hours Available

Help Us Deliver an Exceptional Customer Experience
Aaron Services is a family-owned plumbing, heating, and cooling company serving homeowners throughout the greater Atlanta area suburbs since 1978. We’re looking for a friendly, dependable Customer Service Representative to join our team in a part-time, fully remote position.
You’ll often be the first person a customer speaks with, so professional, reassuring communication and a commitment to excellent service are essential. We’re a positive, upbeat team with high standards, and we’re always happy to support one another.
Schedule
  • Friday: 8:30 a.m.–4:30 p.m.
  • Saturday: 7:30 a.m.–2:30 p.m.
  • Sunday: 7:30 a.m.–2:30 p.m.
Additional hours may be available based on company needs and employee availability.
Primary Responsibilities

  • Respond to incoming customer contacts by phone, email, and text
  • Schedule plumbing, heating, and air-conditioning appointments in ServiceTitan
  • Gather and accurately record customer, property, and service information
  • Communicate clearly and professionally throughout the scheduling process
  • Convey messages and important information to technicians, managers, and other team members
  • Maintain accurate customer records
  • Assist with other administrative work as needed
  • Help ensure every customer receives friendly, responsive service
Remote-Work Requirements

The employee must be located in and perform all work from within Georgia.
During scheduled hours, the employee must work from a quiet, distraction-free workspace and remain available at a computer to answer calls, respond to messages, schedule appointments, and fulfill the responsibilities of the position. Reliable high-speed internet and a dependable computer setup are required.
What We’re Looking For

  • Highly professional and friendly verbal and written communication skills
  • A genuine desire to help and book customers
  • Dependability and the ability to work scheduled shifts independently
  • Strong attention to detail and organizational skills
  • Comfort managing calls, emails, texts, and multiple tasks
  • A calm, pleasant, and solution-oriented approach
  • The ability to learn new software, processes, and service information
Preferred Experience

The following experience is helpful but not required:
  • Customer service or dispatch experience with a plumbing or HVAC company
  • Experience using ServiceTitan
  • Experience with Google Chat, Google Docs, or other Google products
We’re willing to train the right person who brings excellent communication skills, dependability, a positive attitude, and a strong commitment to customer service.
You’ll Thrive Here If You…

  • Genuinely enjoy helping people and making stressful situations easier
  • Communicate with warmth, confidence, and professionalism
  • Stay organized while managing calls, texts, emails, and scheduling needs
  • Are dependable, self-motivated, and take ownership of completing your work
  • Enjoy working independently while supporting a positive, upbeat team
About Aaron Services

Aaron Services has been family-owned and operated since 1978. We’ve built our reputation by treating customers honestly, communicating clearly, and providing dependable home services. Our team takes pride in supporting one another and maintaining the high standards that have earned us more than 2,500 five-star reviews.
If you’re looking for a steady remote position with a positive team and enjoy helping customers feel heard and taken care of, we’d love to hear from you.

This is a remote position.