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Remote 911 Dispatcher Jobs in Boca Raton, FL (NOW HIRING)

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Remote 911 Dispatcher information

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How much do remote 911 dispatcher jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote 911 dispatcher in Boca Raton, FL is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.60 per hour, depending on experience, location, and employer.

What is a remote 911 dispatcher?

A Remote 911 Dispatcher is responsible for answering emergency calls, assessing situations, and dispatching the appropriate emergency services, all while working from a remote location. They use specialized software and communication tools to coordinate with police, fire, and medical personnel. Strong multitasking, problem-solving, and communication skills are essential for handling high-pressure situations effectively. Remote dispatchers typically undergo training to ensure they follow protocols and respond appropriately to emergencies.

What skills and qualifications are needed to be a remote 911 dispatcher?

To thrive as a Remote 911 Dispatcher, you need excellent communication skills, strong attention to detail, and the ability to remain calm under pressure, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and relevant certifications like Emergency Medical Dispatcher (EMD) are also important. Outstanding multitasking, active listening, and empathy help you excel in managing urgent situations and supporting individuals in distress. These skills are vital to accurately assess emergencies, prioritize responses, and coordinate critical services while working remotely.

What are the main challenges of working as a remote 911 dispatcher, and how is support provided in a virtual environment?

Working as a remote 911 dispatcher can present challenges such as managing high-stress situations without in-person team support and maintaining uninterrupted focus in a home environment. To address these challenges, agencies typically provide robust virtual training, ongoing access to supervisors, and digital communication channels for real-time team coordination. Dispatchers may also participate in regular online briefings and wellness check-ins to foster collaboration and well-being. Having a quiet, dedicated workspace and reliable internet connection are key to ensuring effective performance and minimizing distractions while handling critical calls.

How easy is it to get hired as a remote 911 dispatcher?

Getting hired as a remote 911 dispatcher typically requires relevant emergency communication experience, certification such as E911 or CPR, and strong communication skills. The hiring process often involves background checks, assessments, and training, making it moderately competitive depending on the employer and location.

How to become a remote 911 dispatcher?

To become a remote 911 dispatcher, candidates typically need a high school diploma or equivalent, completion of emergency dispatch training, and certification such as the APCO Public Safety Telecommunicator (PST) certification. Strong communication skills, the ability to multitask, and familiarity with dispatch software are essential, and some positions may require prior experience in emergency services or call centers.

What are popular job titles related to Remote 911 Dispatcher jobs in Boca Raton, FL?

For Remote 911 Dispatcher jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Remote 911 Dispatcher jobs in Boca Raton, FL look for?

The top searched job categories for Remote 911 Dispatcher jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Remote 911 Dispatcher jobs?

Cities near Boca Raton, FL with the most Remote 911 Dispatcher job openings:

Remote 911 Dispatcher jobs near you
Infographic showing various Remote 911 Dispatcher job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,484 per year, or $20.9 per hour.

Part-Time Customer Service Representative (Remote)

Peterbilt of Knoxville

Fort Lauderdale, FL • Remote

$15.25 - $20.75/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

About Us

The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today. Our secret to success isn’t much of a secret at all: We prioritize hiring, training, and supporting great people above everything else – even our customers. Employees come first at The Pete Store because we believe that the better we take care of our employees, the better they will take care of our customers.

If you are looking for a place where you are valued, supported, and can be a part of building something truly special, look no further. Let’s get to work!

What we Offer

Competitive hourly pay (based on experience)

Training on internal systems and processes

Opportunity to work with a respected Class 8 dealership team

Position Summary


We are seeking a dependable Part-Time Customer Service Representative to support our Class 8 truck dealership during evening hours. This role focuses on assisting customers via phone and email with breakdown support, parts inquiries, billing, and repair status updates. The position is remote for the right candidate.
Key Responsibilities


-Handle inbound and outbound customer phone calls and emails in a professional, service-focused manner
-Coordinate breakdown assistance by gathering key details (unit info, location, symptoms, urgency) and routing to the appropriate internal team or process
-Check parts inventory/availability and provide accurate information on pricing and lead times
-Bill parts accurately and complete related documentation/transactions
-Monitor repair order status and communicate progress updates to customers clearly and promptly
-Liaise with service advisors, technicians, and parts staff to ensure accurate, timely information
-Document interactions, updates, and resolutions in the dealership system (DMS/CRM)
-Escalate urgent issues appropriately and follow up to ensure customer needs are met


Qualifications


-Customer service experience (dealership, trucking, automotive, or heavy-duty service environment preferred)
-Comfortable handling multiple channels (phone/email) and working in a fast-paced setting
-Strong attention to detail, especially for billing, parts numbers, and repair status notes
-Ability to remain calm and solution-oriented during breakdown or high-stress situations
-Basic computer proficiency; ability to learn dealership systems (DMS), inventory tools, and email/phone platforms
-Bilingual (English/Spanish or other languages) is a major plus
-Preferred Experience (Nice to Have)
-Familiarity with Class 8/heavy-duty truck parts and service terminology
-Experience with parts invoicing, repair orders, or dispatch/breakdown coordination
-Prior work in a dealership, fleet maintenance shop, or transportation/logistics support role


Work Environment & Requirements


-Remote (dependent on location, system access, and performance)
-Must have a reliable internet connection and a quiet, professional workspace
-Ability to work the scheduled evening shift consistently: 6 PM–12 AM, Monday–Friday

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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