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Remedy Jobs in Virginia (NOW HIRING)

100

Head Cook

Portsmouth, VA · On-site

Remedy any problems or defects * Be fully in charge of hiring, managing and training kitchen staff * Oversee the work of subordinates * Estimate staff's workload and compensations * Maintain records ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Requires familiarity with the use of trouble ticketing system (Footprints, Remedy etc.) • Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices. • ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA

$21.25 - $29.25/hr

Requires familiarity with the use of trouble ticketing system (Footprints, Remedy etc.) • Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices. • ...

VMD Corp

Submit remedy tickets to address issues with the Personnel Accountability Assessment System and ensure data accuracy in security-related systems. * Support the Security Assessment program by managing ...

Sharp Solutions, Inc.

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Requires familiarity with the use of trouble ticketing system (Footprints, Remedy etc.) • Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices. • ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Requires familiarity with the use of trouble ticketing system (Footprints, Remedy etc.) • Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices. • ...

Beyond SOF

Service Desk Tier 1 (TS/SCI)

Reston, VA · On-site

Experience with Remedy, or other ticketing systems * Experience with Windows 10 operating systems * Experience with Active Directory (creating accounts/navigating different Operating Units)

ValidaTek

Network Administrator - Mid

Fort Belvoir, VA · On-site

Experience with Remedy Ticketing system. * Strong problem-solving and communication skills. * Ability to work in a high-availability, fast-paced environment with attention to detail. * Must possess ...

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Remedy information

See Virginia salary details

$38

$66

$114

How much do remedy jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remedy in Virginia is $66.34, according to ZipRecruiter salary data. Most workers in this role earn between $57.69 and $69.13 per hour, depending on experience, location, and employer.

What is a remedy?

A Remedy job typically involves working with BMC Remedy, a suite of IT service management (ITSM) applications used for tracking and managing IT issues, assets, and workflows. Professionals in this role configure, customize, and maintain the Remedy platform to support business processes. Responsibilities may include incident management, change management, and workflow automation. Organizations use Remedy to streamline IT operations and improve service delivery.

What are the key skills and qualifications needed to thrive in the remedy position?

To thrive in a Remedy role—typically a Remedy Administrator or Remedy Developer—you need a strong background in IT service management, knowledge of the BMC Remedy platform, and experience in troubleshooting and process automation. Hands-on familiarity with BMC Remedy ITSM Suite, workflow design, ITIL certification, and scripting languages like AR System or JavaScript are often required. Excellent problem-solving skills, attention to detail, and communication abilities help individuals excel when responding to user issues and collaborating with cross-functional teams. These skills are vital for ensuring seamless IT operations and optimizing business process efficiency within organizations.

What are some common challenges faced by remedy administrators or developers, and how are they addressed in daily work?

Remedy Administrators and Developers often encounter challenges such as managing complex workflows, maintaining system performance, and addressing integration issues with other IT platforms. These professionals regularly troubleshoot incidents, identify areas for automation or process improvement, and ensure data consistency across modules. Collaborating closely with end users, IT support teams, and management is crucial for gathering requirements and delivering effective solutions. Most organizations provide ongoing training, access to knowledge bases, and strong peer support to help overcome these challenges and ensure smooth system operations.

What are popular job titles related to Remedy jobs in Virginia?

For Remedy jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remedy jobs in Virginia look for?

The top searched job categories for Remedy jobs in Virginia are:

What cities in Virginia are hiring for Remedy jobs?

Cities in Virginia with the most Remedy job openings:

Remedy jobs near you
Infographic showing various Remedy job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution, with an average salary of $137,993 per year, or $66.3 per hour.

IT Service Desk Lead with Security Clearance

SDA Solutions LLC

Quantico, VA • On-site

$70K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Job Title: Help Desk Team Lead
Location: Quantico, VA (Onsite)
Salary: $70,000 annually About the Position SDA Solutions is seeking a Help Desk Team Lead to support a large government customer in Quantico, VA. The selected candidate will provide technical support while leading a team of Help Desk professionals in delivering high-quality customer service and IT support. This position requires strong leadership, troubleshooting, and communication skills, as well as experience working in a structured service desk environment. Responsibilities Lead and mentor Help Desk personnel in daily operations and customer support activities.
Monitor ticket queues and ensure timely resolution of incidents and service requests.
Serve as the escalation point for complex technical issues.
Track team performance and ensure compliance with service level agreements (SLAs).
Coordinate staffing, scheduling, and workload distribution.
Utilize BMC Remedy to manage, track, and resolve tickets.
Document troubleshooting procedures, processes, and knowledge base articles.
Communicate effectively with customers, management, and technical teams.
Assist with reporting, metrics collection, and continuous process improvement initiatives.
Provide hands-on technical support as needed.
Required Qualifications Minimum of 3 years of Help Desk or IT support experience.
Minimum of 1 year of experience in a team lead, supervisory, or leadership role.
CompTIA Security+ certification required.
Experience using BMC Remedy ticketing system.
Strong knowledge of Windows operating systems, Microsoft Office applications, and common IT support practices.
Excellent customer service, communication, and problem-solving skills.
Ability to work onsite in Quantico, VA.
U.S. Citizenship required.
Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Experience supporting Department of Defense (DoD) customers.
Familiarity with ITIL-based service desk processes.
Additional industry certifications are a plus.
Benefits SDA Solutions offers a competitive benefits package, including: Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off and Holidays
Life Insurance
Short-Term and Long-Term Disability Coverage
Professional Development Opportunities
SDA Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status under applicable law.

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