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Remedy Queue Manager Jobs (NOW HIRING)

Mano Lani

Systems Engineer / Planner

Quantico, VA

$55K - $64K/yr

... Remedy/E-ITSM queue management and task tracking workflows • Experience supporting DoD PKI PMO working groups or certificate policy review processes Security: Requires the applicant to possess and ...

New

Na Oiwi Kane

Systems Engineer / Planner

Quantico, VA

$55K - $64K/yr

... Remedy/E-ITSM queue management and task tracking workflows Experience supporting DoD PKI PMO working groups or certificate policy review processes Security: Requires the applicant to possess and ...

New

NETGEAR

Senior Global IT Service Desk Manager

San Jose, CA · On-site

... ticket queue management, workload balancing, and escalation protocols across geographies • ... Remedy, or equivalent) • Experience defining and reporting on service desk KPIs and SLAs • ...

New

Leidos

Service Delivery Manager

Camp Springs, MD

$92K - $166K/yr

Analyze service request templates, ticket queue routing, Remedy processes, and monitoring tools for ... Project Management Professional certification. Preferred Qualifications: * Prior experience as a ...

Leidos

Service Delivery Manager

Camp Springs, MD · On-site

Analyze service request templates, ticket queue routing, Remedy processes, and monitoring tools for ... Project Management Professional certification. Preferred Qualifications: * Prior experience as a ...

Leidos

Service Delivery Manager

Camp Springs, MD

Analyze service request templates, ticket queue routing, Remedy processes, and monitoring tools for ... Project Management Professional certification. Preferred Qualifications: * Prior experience as a ...

Peraton

Ticket Triage Manager

Montgomery, AL · On-site

$112K - $179K/yr

Ticket Management & Triage - intake, categorization, prioritization, queue monitoring, SLA tracking ... Experience using ITSM platforms such as ServiceNow, Remedy, or equivalent DoD ticketing systems

Peraton

$112K - $179K/yr

Ticket Management & Triage - intake, categorization, prioritization, queue monitoring, SLA tracking ... Experience using ITSM platforms such as ServiceNow, Remedy, or equivalent DoD ticketing systems

Peraton

$112K - $179K/yr

Ticket Management & Triage - intake, categorization, prioritization, queue monitoring, SLA tracking ... Experience using ITSM platforms such as ServiceNow, Remedy, or equivalent DoD ticketing systems

DUIT

Ticket Coordinator 2

Washington, DC · On-site

We have immediate openings for queue coordinator(s). We are looking for the best and brightest ... Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required

ResolveSoft Inc

Service Management Lead

Boston, MA · On-site

$80K - $100K/yr

... queue management, coaching on customer service standards, and ensuring all deliverables (e.g ... Remedy), remote support tools, and helpdesk processes. * Tiered Support Models: Deep understanding ...

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Remedy Queue Manager information

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$53K

$97.1K

$133.5K

How much do remedy queue manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for remedy queue manager in the United States is $97,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remedy Queue Manager, and why are they important?

To thrive as a Remedy Queue Manager, you need a solid understanding of IT service management (ITSM) principles, incident management processes, and experience with the BMC Remedy platform, often supported by ITIL certification. Familiarity with ticketing systems, workflow automation tools, and reporting dashboards is critical for monitoring and managing service requests efficiently. Strong organizational skills, attention to detail, and effective communication are essential soft skills for prioritizing tasks and collaborating with technical teams. These competencies ensure timely issue resolution, consistent service delivery, and optimal system performance within IT operations.

How does a Remedy Queue Manager typically collaborate with IT support teams to ensure timely resolution of incidents and requests?

A Remedy Queue Manager works closely with IT support teams by monitoring ticket queues, prioritizing urgent issues, and assigning tasks based on team members’ expertise and workload. They facilitate regular communication between team members, escalate critical incidents when necessary, and provide timely updates to stakeholders. This collaborative approach helps ensure that incidents and service requests are resolved efficiently, reducing downtime and improving overall service quality.

What is a Remedy Queue Manager?

A Remedy Queue Manager is a professional responsible for overseeing and managing the ticket queues within the BMC Remedy IT Service Management system. Their primary duties involve monitoring incoming incidents and service requests, assigning tickets to the appropriate teams or individuals, ensuring timely resolution, and maintaining service level agreements (SLAs). They also analyze queue performance, generate reports, and help streamline IT support processes. The Remedy Queue Manager plays a crucial role in optimizing the efficiency of IT support operations and enhancing customer satisfaction.

What is the difference between Remedy Queue Manager vs Remedy System Analyst?

AspectRemedy Queue ManagerRemedy System Analyst
Required CredentialsIT certifications, Remedy certificationsIT certifications, Remedy certifications, analytical skills
Work EnvironmentIT support teams, help desk, incident managementIT departments, project teams, system analysis
Employer & Industry UsageIT service management, large enterprisesIT service management, consulting firms
Common Search & ComparisonFocuses on queue management and incident handlingFocuses on system analysis and process improvement

The Remedy Queue Manager primarily handles incident queues, ensuring timely resolution and managing ticket flow within IT support teams. In contrast, the Remedy System Analyst focuses on analyzing and improving IT service processes, often working on system configurations and enhancements. While both roles require Remedy certifications and IT knowledge, the Queue Manager emphasizes operational support, whereas the System Analyst emphasizes system analysis and optimization.

What cities are hiring for Remedy Queue Manager jobs? Cities with the most Remedy Queue Manager job openings:
Infographic showing various Remedy Queue Manager job openings in the United States as of May 2026, with employment types broken down into 2% Full Time, 95% Part Time, and 3% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $97,136 per year, or $46.7 per hour.

Systems Engineer / Planner

Mano Lani

Quantico, VA

$55K - $64K/yr

Full-time

Posted yesterday

Job description

Mano Lani is looking for Systems Engineers/Planners to support the full range of PKI Implementation and Planning activities, including technical writing, policy analysis, PKI Enabling waiver review, Purebred and mobile device support, SharePoint administration, RA Workstation administration, and documentation management. Personnel in this role translate complex PKI technical requirements into actionable plans, SOPs, and implementation documentation across all Marine Corps network environments including tactical ones.
 
Key Responsibilities 
• Develop and update project plans, implementation documentation, CONOPS, COOPs, SOPs, and POA&Ms in support of Marine Corps PKI initiatives and evolving DoD PKI directives 
• Perform RA Workstation administration: build, configure, and deploy DoD/NSS PKI RA and LRA workstations per technical refresh cycles; maintain full compliance with CPS/RPS requirements and archival standards 
• Review USMC POR Application PKI waiver forms and submit with approval or disapproval recommendations to the Authorizing Official; track waiver status in SharePoint and Remedy 
• Provide Purebred implementation and planning support: enroll and manage USMC Purebred Limited Registration Agents, provide complex troubleshooting of signing and encrypting emails, and support Purebred Desktop Manager 
• Perform technical writing, analysis, and editing of PKI CONOPS; develop and release Operational Directives and Advisories per Government guidance 
• Attend and document outcomes from DoD PKI PMO meetings, DoD PKI Summits, and various working groups; develop Marine Corps implementation plans and comments in response 
• Manage Remedy and task tracking queues: assign and monitor incident resolution, ensure SLA compliance, and maintain thorough documentation of priority and resolution details 
• Create and maintain SharePoint Task Lists, KPI web parts, document libraries, and site content; develop reports from SharePoint lists 
• Maintain existing PKI documentation and create new documentation including design documents, test plans, A&A packages, after-action reports, and deployment plans 
• Participate in LRA audits as directed; travel with a valid passport required for OCONUS audit support 

Required Qualifications 
• Must be a U.S. citizen and able to obtain and maintain a government security clearance 
• Bachelor's degree in Systems Engineering, Information Technology, Project Management, or a related field 
• CompTIA Security+ CE or equivalent DoD 8570/8140 IAM Level II baseline certification 
• Experience with DoD/NSS PKI RA Workstation administration 
• Experience with DoD/NSS PKI RA/LRA audit processes 
• Experience with or training in DISA/PKI Purebred 
• Demonstrated technical writing ability for DoD-audience documents including SOPs, CONOPS, and implementation plans 
• Experience with SharePoint administration, list and database development, and document library management 
 
Preferred Qualifications 
• Experience with USMC or DoD PKI policy, RMF documentation, and A&A package preparation 
• Familiarity with Remedy/E-ITSM queue management and task tracking workflows 
• Experience supporting DoD PKI PMO working groups or certificate policy review processes 
 
Security: 
Requires the applicant to possess and maintain an active security clearance for the position. Eligibility requirements include US citizenship.
 
Physical Requirements:
Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25 lbs.
 
Please note: Mano Lani LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
 
Mano Lani LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

USD $55,000.00 - USD $64,000.00 /Yr.
USD $55,000.00 - USD $64,000.00 /Yr.

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