Relief Manager Jobs in Decatur, GA (NOW HIRING)

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Job Requisition ID:

Number of Openings:

Shift:

Compensation Details:

Job Description:

Employment Services Specialist 1

Reemployment Services and Eligibility Assessment (RESEA)

Job Code: SSP090

Pay Grade: F

Location: Statewide (any CC)

The Georgia Department of Labor (GDOL) is transforming into a forward thinking, future-focused, and resilient organization - one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future.

The Georgia Department of Labor is currently seeking qualified applicants to be considered for DOL Services Specialist/ Reemployment Services Eligibility Assessment (RESEA) "Relief/Admin" positions across the state of Georgia. Three positions are available statewide and may be in any of our GDOL offices.

Under supervision, provides career development and assessment services, job training assistance, and/or other employment related services. Conducts interviews with RESEA participants to obtain the information needed to provide services. RESEA Coordinator Relief/Admins are responsible for scheduling required appointments, conducting structured barrier assessments for unemployment insurance claimants selected for RESEA, and identifying issues on claims and communicating closely with unemployment insurance staff to relay appropriate information. Staff will develop Individual Reemployment Plans, document services, and provide referrals to partner agencies for employment, training, or supportive services. This position emphasizes compliance, documentation, and participant support, ensuring program effectiveness and adherence to state and federal requirements. This role will fill in when RESEA Coordinators are on leave, unavailable, etc. This position will require flexibility. All appointments for this role will be handled virtually.

Essential Functions and Responsibilities:

• Provides career development and assessment services, referrals for job training assistance, and/or other employment-related services via virtual appointments
• Coordinates with partner agencies to identify workshops and presentations, job readiness events, or job fairs and hiring events for participants to attend
• Establishes and maintains professional working relationships with local partner agencies and employers to develop both referral and job opportunities for participants
• Evaluates application information and determines initial or ongoing program eligibility
• Performs job counseling with applicants to identify their abilities, needs, interests, and values in relation to job and career opportunities
• Provides career development and assessment services to clients for the purpose of matching their application skill sets to vacancies
• Performs a variety of professional functions related to the processing of unemployment insurance claims
• Review and confirm claimant eligibility for RESEA services under state and federal guidelines
• Verify profiling outcomes and ensure participants are scheduled accurately for initial and subsequent appointments
• Conduct barrier assessments with claimants and document findings in case management systems
• Develop Individual Employment Plans (IEPs) to track identified barriers and planned referrals
• Refer participants to appropriate partner agencies (WorkSource Georgia, training providers, or community organizations) for services
• Monitor attendance, reschedules, and compliance with program requirements
• Maintain accurate case notes and documentation to support ETA 9128/9129 reporting
• Support audits, quality reviews, and performance monitoring
• Collaborate with UI staff on issues of claimant non-compliance
• Answers incoming telephone calls for the RESEA unit
• Handles incoming emails to our RESEA mailboxes for the RESEA unit
• Assists RESEA Director and Supervisor with other tasks as assigned, such as drafting documents, updating forms, creating spreadsheets, etc.
• This position will serve as the pilot for virtual face-to-face appointments for RESEA using our new process
• Receives additional training, as required, to gain full proficiency and experience in all areas
• Performs other related duties as assigned

Required Qualifications

High school diploma or GED and two years of related experience or associate's degree

Preferred Qualifications

• Experience working in employment services
• Experience working in customer service
• Excellent communication skills
• Ability to work independently
• Experience with unemployment insurance (UI), workforce development, or case management programs
• Strong interviewing and assessment skills for identifying participant barriers
• Proficiency in Microsoft Office Suite and case management systems (WorkSource Georgia or GeoSolutions preferred)
• Ability to manage multiple priorities while ensuring accuracy and compliance
• Case management experience
• Problem-solving and resourcefulness
• Adept at navigating technology (for virtual appointments)

Additional Information:

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

The hiring process may Involve one or more of the following: an Interview, a timed written exercise, and/or an oral presentation. If there is a need for a reasonable accommodation during the hiring process, please advise the hiring manager.

All decisions concerning the employment relationship for qualified applicants will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with the Georgia Department of Labor values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Please complete the application in its entirety. Your attached resume does not replace an incompletework experiencesubmission.

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.