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Relay Tech Jobs in New York (NOW HIRING)

Global Relay

Director, Customer Success

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career ...

Global Relay

Senior Solutions Engineer

New York, NY

$120K - $180K/yr

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career ...

Global Relay

Strategic Account Executive

New York, NY · On-site

$180K - $220K/yr

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career ...

Global Relay

Senior Solutions Engineer

New York, NY · On-site

$120K - $180K/yr

  • Medical

  • Retirement

  • PTO

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career ...

SoFi

Senior Manager, Relay Business

New York, NY · On-site

... technology to help our millions of members reach their goals. The industry is going through an ... The Relay product includes Personal Financial Management tools, credit score monitoring, spend ...

Global Relay

Senior Solutions Engineer

New York, NY

$60.50 - $78/hr

... Relay products. * Answering technical questions related to the software and how it fits into the ... Experience in financial or regulatory technology is preferred but not required * Outstanding public ...

Stellar Services, Inc.

IT manager

Newark, NJ · On-site

$99K - $121K/yr

As an IT Network Manager, you will be responsible for managing and maintaining a modern IT ... Hands-on experience with Intune/Entra ID, GPO baselines, NinjaOne, ABM, Global Relay, and HRIS ...

Talent Solution Partners

Be Seen First

IT Infrastructure Network Manager, Construction & Building (Onsite)

Manhattan, NY · On-site

$120K - $150K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Reporting to the IT Project Leader. the role will oversee, secure, and scale our modern network ... Direct experience administering NinjaOne RMM, compliance archiving (Global Relay), and automated ...

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Relay Tech information

See New York salary details

$58K

$102K

$129.1K

How much do relay tech jobs pay per year?

As of Aug 15, 2026, the average yearly pay for relay tech in New York is $102,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,300.00 and $117,100.00 per year, depending on experience, location, and employer.

What does a relay tech make?

A relay technician typically earns between $40,000 and $70,000 annually, depending on experience, location, and industry. They may also receive benefits such as health insurance and overtime pay, and often need technical skills in electrical systems and troubleshooting tools.

What is the difference between Relay Tech vs Network Technician?

AspectRelay TechNetwork Technician
Required CertificationsCompTIA A+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA
Work EnvironmentFieldwork, installation sites, service callsOffice and on-site troubleshooting, network setup
Industry UsageTelecommunications, cable providers, internet service providersIT companies, corporate networks, service providers

Relay Techs and Network Technicians share certifications like CompTIA A+ and Cisco CCNA, work in similar environments involving network setup and maintenance, and are employed in telecommunications and IT industries. However, Relay Techs focus more on field installation and service for communication systems, while Network Technicians often handle broader network troubleshooting and configuration in office or data center settings.

What is a relay tech?

Relay techs, or relay technicians, are specialized professionals who install, test, maintain, and repair protective relays and associated equipment in electrical power systems. Their work ensures the reliability and safety of power grids by detecting faults and isolating problem areas to prevent damage or outages. Relay techs often work for utility companies, industrial plants, or electrical service firms, and their role is crucial in preventing widespread electrical failures.

What skills and qualifications are needed to thrive as a relay tech?

To thrive as a Relay Tech, you need a solid understanding of electrical theory, protective relaying, and troubleshooting, often supported by an associate degree in electrical engineering technology or a related field. Familiarity with testing equipment such as relay test sets, SCADA systems, and relevant industry certifications like NETA or NICET is typically required. Strong attention to detail, problem-solving abilities, and effective communication are standout soft skills in this role. These competencies are vital to ensure the reliability and safety of electrical power systems and to prevent costly outages or equipment failures.

What are common challenges faced by relay techs, and how can they be managed?

Relay Technicians often encounter challenges such as troubleshooting complex protection schemes, working under tight outage schedules, and adapting to rapidly advancing technology. These challenges can be managed by staying current with industry training, collaborating closely with engineers and other technicians, and maintaining detailed documentation of test results and relay settings. A proactive approach to problem-solving, combined with strong communication skills and a commitment to safety protocols, helps ensure successful project completion and minimizes downtime.

What are popular job titles related to Relay Tech jobs in New York?

For Relay Tech jobs in New York, the most frequently searched job titles are:

What job categories do people searching Relay Tech jobs in New York look for?

The top searched job categories for Relay Tech jobs in New York are:

Relay Tech jobs near you
Infographic showing various Relay Tech job openings in New York as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 15% Part Time, 1% Temporary, 10% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $102,024 per year, or $49 per hour.

Director, Customer Success

Global Relay

New York, NY • On-site

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of Customer Success Managers in a high-growth enterprise environment. You will be responsible for ensuring the Customer Success Team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer solutions. In this role, you will manage a team that strengthens Global Relay's relationships with enterprise and mid-market customers, drives growth, and focuses on proactive customer engagement strategies. You will serve as a customer champion and change leader, demonstrating excellent communication skills while fostering a collaborative spirit at our flagship office in midtown Manhattan.
Your responsibilities:
  • Recruit, lead and inspire a high-performance team to achieve customer goals and objectives
  • Own and drive customer success strategy for engaging with the world's top finance and regulated companies
  • Develop and drive strategic best practices for customer success and engagement
  • Build strategies to drive adoption, retention, and expansion with our largest customers
  • Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership
  • Actively engage with customers throughout the relationship lifecycle
  • Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls
  • Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer needs
  • Report on and own KPIs for strategic and enterprise customers
  • Own commercial strategy for Enterprise portfolio; facilitate complex contract negotiations and renewal processes

About you:
  • Minimum 10 years of experience in SaaS Customer Success and/or customer-facing roles
  • 8+ years of management experience for mid-to-large size teams
  • Experience in complex contractual negotiations with solid understanding of customer expansion
  • Strong leader and motivator with a track record of exceptional performance
  • Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership
  • Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously
  • Professional business manner with the ability to establish relationships with executive stakeholders
  • Outstanding communication and organizational skills with strong attention to detail
  • Excellent listening and interpersonal skills
  • Highly motivated and energetic, with strong analytical and problem-solving skills
  • Strong work ethic with ability to multi-task and prioritize in a fast-paced environment
  • Compliance/finance industry knowledge or management consulting experience a plus

Compensation:
Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.
For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!
Base salary range
$170,000-$250,000 USD
What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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