Relay Service Jobs in Kansas (NOW HIRING)

The primary function of the Police Communication Specialist is to perform duties in an emergency communications center on a specific shift. 

Duties and Responsibilities 

45% Dispatch 

• Operate and utilize the in-house computer system, 911, and Security Network computer systems by rapidly and accurately making complete entries into these systems 

• Monitor alarm and warning systems involving audio and visual alarm indicators to include intrusion, fire, and the National Weather Service and Civil Defense warnings 

• Route emergency response units to proper locations and disseminate emergency information to proper personnel 

• Operate a radio base station, transmitting and receiving messages with emergency services personnel and agencies in accordance with FCC regulations and following established procedures 

• Monitor and comprehend the content of simultaneous, multiple voice transmissions while monitoring multiple radio frequencies to include University Police frequencies; Pittsburg Police, Pittsburg Fire, Crawford County Sheriff, Crawford County ambulance, and be able to identify frequencies by observing multi-colored light indicators on the radio console or hearing and distinguishing voices and/or tones 

• Transmit and relay information to responding units and shift supervisors in an accurate and concise manner 

• Log pertinent information and monitor the status and locations of on-duty units 

20% Monitor the Emergency 911 system and respond to calls  

• Answer telephones, including phones consisting of business lines, University enhanced 911 and direct emergency lines 

• Use proper communication techniques in answering inquiries; dealing with complaints prioritizing importance; and calming excited or verbally abusive callers 

• Communicate with other area agencies to include police, fire and ambulance, as needed 

• Make telephone notifications to personnel and administrators as appropriate or requested to relay pertinent information 

• Log phone calls as required 

15% Data entry and NCIC 

• Operate a highly technical data transmission and retrieval computer system by properly using a data entry terminal to send, relay, and receive information from other criminal justice agencies 

• Apply appropriate computer codes, formats and policies 

• Maintain certification in NCIC computer usage by passing the NCIC test given by the Kansas Control Point with a minimum score of 85% 

• Provide general information as requested by emergency service responders, administrators, and the general public 

15% Daily Interactions 

• Maintain individual equipment in accordance with departmental regulations 

• Manage the total communications operations which will frequently involve multi-tasking such as answering/prioritizing multiple phone calls, making rapid, independent dispatch decisions based on appropriate rules, regulations, policies, and procedures 

• Interact with departmental personnel, other emergency agencies, and the University community to establish and maintain effective working relationships 

5% Training and Other Duties as Assigned 

• Participate in training as directed by supervisor and/or the department 

• Make supervisor aware of areas in which training or instruction would be helpful 

• Perform related job duties as required 

• Work on special/emergency assignments as directed, which may involve being called in to work or being held past the normal shift schedule with little or no advance notice 

• Work extended hours without an opportunity for relief, when working at major University events, and/or disaster sites 

Education and Experience 

Required Education and Experience at Hire -  

• High school diploma or equivalent 

• One year of related experience 
   

Screening Services (Background Checks):Employment with Pittsburg State University is contingent on a satisfactory criminal background check. 

Salary: $15.50  

Job Type:University Support Staff 

Appointment Duration:12 months  

Work Schedule: Part Time, twice a week, 12:00 AM - 8:00 AM, other shifts as needed 

Application Documents Required*: 

• Cover letter 

• Resume 

• Names and Contact Details for Three (3) Professional References 

*Consolidate documents into a maximum of 2 to upload. 

Search Committee Chair: Carol Young - csyoung@pittstate.edu 

First Consideration or Application Deadline Date:Open until filled  

Applicants must be currently authorized to work in the United States at the time of hire, as the university does not provide visa sponsorship for this position. 

PSU will only accept applications submitted through this process. 

Pittsburg State University is an Equal Opportunity and Affirmative Action employer. We are committed to creating an inclusive environment for all employees.   

Veteran's Preference: An applicant who has been certified to have veteran's preference must be offered an interview for any University Support Staff job opening for which they meet minimum qualifications.  To qualify for veteran preference, an applicant must submit a DD-214 with the application for each job opening.  The DD-214 must indicate Active Military Service and Honorable Discharge to entitle the applicant for veterans' preference.