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Position at The Pasha Group

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Registration Coordinator – Launch Exceptional Household Goods Relocation Experiences at The Pasha Group

Are you detail-oriented, customer-focused, and skilled at keeping important information organized and moving accurately? Join The Pasha Group as a Registration Coordinator, where you will help initiate the transportation and logistics process for household goods relocation services.

In this role, you will receive and register customer orders, enter and maintain shipment information, communicate with customers and transportation partners, and ensure each relocation file is accurate, complete, and processed within required timeframes. You will play an important part in delivering smooth customer experience from the very beginning of the move.

Coordinate Order Registration & Shipment Information

• Register New Orders: Enter new customer orders and shipment details into computerized tracking and proprietary database systems.
• Maintain Accurate Records: Keep shipment information, schedules, logs, tasks, and documentation current, thorough, and accurate.
• Review for Errors: Monitor databases for missing information, exceptions, and inaccuracies; research and resolve issues promptly.
• Track Shipment Activity: Trace shipments with steamship lines, trucking vendors, railroads, and other transportation suppliers.
• Process Documents: Scan, separate, and organize documents within the Document Management System.

Deliver Excellent Customer Service & Communication

• Answer Customer Calls: Respond to incoming phone calls, assess customer needs, and take the appropriate action.
• Monitor Customer Communications: Promptly respond to email and other customer inquiries while providing timely updates and support.
• Escalate Concerns: Identify and escalate internal or external service concerns to support quick resolution and customer satisfaction.
• Build Professional Relationships: Communicate clearly and courteously with customers, vendors, and internal teams.
• Protect Confidential Information: Handle customer and shipment information with discretion, professionalism, and care.

Support Department Performance & Continuous Improvement

• Support Department KPIs: Help maintain required performance measures, service standards, and customer satisfaction ratings.
• Complete Daily Administrative Tasks: Perform data entry, typing, faxing, mail distribution, phone messaging, and other office-related duties.
• Provide Process Input: Share ideas and feedback with leadership on departmental initiatives and process improvement opportunities.
• Work Collaboratively: Partner with team members and cross-functional departments to support efficient, customer-focused operations.

What You Bring

• High school diploma or equivalent required
• Associate degree or related college coursework preferred
• 2+ years of related experience with an emphasis on importing and exporting goods
• Domestic and/or international transportation and logistics experience preferred
• Basic proficiency with Microsoft Excel, Word, and Outlook
• Ten-key proficiency by touch and typing speed of at least 40 words per minute
• Strong verbal, written, and listening communication skills
• Ability to accurately enter, review, and maintain detailed shipment and customer information
• Excellent customer service skills and the ability to build effective professional relationships
• Ability to work independently while contributing positively within a team environment
• Strong organizational skills, accuracy, and attention to detail
• Ability to maintain confidentiality with tact and discretion

Your Strengths

• Customer-focused with a commitment to creating a positive relocation experience
• Detail-oriented with a high degree of accuracy in data entry and recordkeeping
• Comfortable managing multiple tasks, deadlines, and communications throughout the day
• Clear and professional communicator with strong follow-through
• Solutions-oriented and able to identify, research, and resolve issues effectively
• Collaborative team member who values accountability, service, and continuous improvement
• Committed to modeling The Pasha Way: Excellence, Honesty & Integrity, Innovation, and Teamwork

Why You'll Love Working at The Pasha Group

As a Registration Coordinator, you will play an important role in helping customers begin their relocation journey with confidence. Your attention to detail, responsiveness, and ability to keep information organized will directly support service quality and customer satisfaction.

At The Pasha Group, you will join a collaborative team that values professionalism, accuracy, teamwork, and exceptional customer service within a respected transportation and logistics organization.

Work Environment

This role operates in a corporate office environment and requires regular use of computer systems, office equipment, communication tools, and document management platforms.

The salary range listed is based on the geographic zone associated with this role: Reno, NV. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time. Zone 3: Starting rate $18.00; up to $21.00 for highly qualified candidates

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories

Ready to Make an Impact?

Bring your customer service skills, logistics experience, and attention to detail to The Pasha Group. Help create a seamless start to every customer relocation experience.