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Join Our Team as a Cashier at the Moscow Food Co-op!

Are you passionate about great food, community, and exceptional customer service? The Moscow Food Co-op is looking for friendly and reliable Cashiers to be the welcoming face of our store. As a cashier, you’ll operate the register, assist customers with purchases, and help create a positive shopping experience that reflects the Co-op’s values.

What You’ll Do:

• Provide outstanding customer service to our shoppers
• Accurately handle cash and transactions
• Represent the Co-op with professionalism and positivity
• Maintain a steady, helpful presence in a fast-paced environment
• Stay informed about Co-op products and services

What We’re Looking For:

• Excellent communication and customer service skills
• Accuracy in handling money and maintaining records
• Ability to work well with a team
• Strong attention to detail and willingness to follow procedures
• Self-responsible with reliable attendance
• Must be 19 years or older

Position Details:

• Part-time: 12–29 hours/week
• Schedule: Varies, mostly mid-day and closing shifts; weekend availability required; mut be available to work during holidays and university breaks; preference given to applicants available through the 2026/20207 school year.

Why Work at the Moscow Food Co-op?
We're a community-minded workplace that values teamwork, inclusion, and employee well-being. In recent staff surveys, team members overwhelmingly said they're proud to work here and would recommend the Co-op as a great place to work.

Employee Perks & Benefits:

All employees receive:

• 20% store discount
• Paid Time Off (PTO)
• Participation in our 401(k) plan

Full-time employees receive additional benefits:

• Medical, Dental, and Vision Insurance
• Short-term Disability Insurance
• Accident and Hospital Insurance
• Telemedicine and Mental Health Services

Part-time employees working 20+ hours/week also receive:

• Dental Insurance
• Short-term Disability Insurance
• Accident and Hospital Insurance
• Telemedicine and Mental Health Services

Job Description

Essential Duties and Responsibilities

Cashier

• Operate the cash register quickly and efficiently.
• Complete morning and nighttime money counts and maintains day sheets.
• Promote membership and cooperatives to all customers; Sign up new owners consistently.
• Keep the cash register area clean and supplies well stocked.
• Fill out special orders for customers.
• Help out in the store when not needed as a cashier.
• Maintains accurate entries on register and on day sheet and includes written explanations on day sheet where necessary.
• Seeks out information about store product to better serve customers
• Cleans and tidies register area each shift and completes other cleaning tasks as assigned.
• Understands intercom system and calls for back up in a timely fashion; Able to use the phone system.
• When 1st cashier, always look attentive and friendly; Greets customers, keeps register area clean, sorts out paper and plastic bags; organizes baskets.
• When 2nd or 3rd cashier, if not needed at the register, brings in carts, offers customers help, fronts, cleans, offers help to Grocery and Wellness depts., helps with freight on freight days.
• Complete PCI training yearly, as requested by management.
• Completes all other tasks as assigned by the Front End management team.

Co-op Performance Standards

Customer Service

• Demonstrate excellent customer skills, both internally and externally; Follow the 10-4 service rule
• Make yourself available to customers; greet each customer promptly with a smile.
• Handle customer complaints and questions courteously.
• Coordinate with all supervisors and leads to address customer concerns, questions or thoughts. i.e., refunds, oops coupons, angry customers, broken machinery etc.
• Help customers place special orders.
• Accurately and completely record special orders and ensure the forms are delivered for processing.

Communication

• Communicate directly and professionally, following the Moscow Food Co-op Coworker Conduct Commitment.
• Stay up to date on information in department log books and other communication.
• Answer and route phone calls according to Moscow Food Co-op procedures.
• Keep a working phone and personal email address for necessary communication from the Co-op.
• Report customer suggestions, comments, and complaints to Mod and Department Manager.

Other Duties

• Work cooperatively with others in the department and throughout store
• Maintain excellent attendance and punctuality; arrive 5 minutes early for scheduled shifts.
• Take breaks according to department and store policy.
• Requests time-off according to department and store policy, arranges subs for scheduled shifts and subs when needed.
• Follows the direction of the Manager on Duty (MOD).
• Carry out established opening and closing procedures.
• Complete Co-op-wide training as required.
• Attend all inventories, dept. meetings, and all-staff meetings.
• Participate in department and store-wide initiatives such as Open Book Management and others as they occur.
• Offer suggestions and information about products.
• Maintain accurate use of the time system, substitute for other staff as needed.
• Ensure a safe working environment for all staff and customers.
• Assist with training new staff when appropriate

Requirements

• Commitment to the mission and goals of the Moscow Food Co-op.
• High school diploma or equivalent; retail, natural foods, or cashiering experience preferred
• Motivated, energetic, outgoing, self-directed, positive, adaptable team player.
• Excellent communication and problem solving skills.
• Highly motivated with a sense of urgency and the ability to work in a fast-paced environment at all times with all levels of employees; able to work on a team or independently.
• Organized and able to handle multiple demands; Reliable and dependable.
• Basic computer and math skills
• Hold or obtain a current food safety card for the state of Idaho.
• Willingness and ability to meet the changing requirements of the job.
• Must be 19 years or older

Physical Requirements

• Ability to stand for long periods and work in close quarters with other people.
• Regular, predictable attendance including, weekend, evening and holiday work required.
• Must be able to lift 50 lbs.

The job duties, responsibilities, skills, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.