Regional Product Support Manager Jobs (NOW HIRING)

Pocatello
8403 S 5th Ave
Pocatello, ID 83204, USA

Pocatello
8403 S 5th Ave
Pocatello, ID 83204, USA

Missoula
3760 N Reserve St
Missoula, MT 59808, USA

Missoula
3760 N Reserve St
Missoula, MT 59808, USA

This position is responsible for overseeingthe Western States' Parts and Service Departments for anassignedregion of Western States Equipment and the locations within that region. This role will direct, educate, and oversee the growth and development of the Parts and Serviceemployees within theirassigned region,in alignment with strategic objectives.Our overall mission is to Solve our Customers Toughest Challenges--the Regional Managerwill be responsible for the developmentand implementationof tactics,initiatives,strategic plans, and company core valuesto supportProduct Support (Parts/Sales)growthand profitabilitywithin the assignedregion,which will resultinhigh client satisfactionfrom solving their toughest challenges.

ABOUT WESTERN STATES

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers' toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation .

By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety

• Actively cares, promotes, manages, and advocatesforsafety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Embraces our caring culture where we each care to adhere with applicable safety policies,PPE expectationsand stop work authority.

Customer Care Commitments

• Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust – Take ownership, act with urgency, and follow through on commitments.
• Say Thank you – Express genuine appreciation for effort, feedback, and collaboration.

ESSENTIAL FUNCTIONS:

Strategyand Execution:

• Works closely with Caterpillar, in conjunction with GM,to develop and implement initiatives designed to grow our parts and labor share in theconstruction Industries segment of business.
• Works closely withGM/VP to ensure Product Support is evolving as necessaryto engage, utilize and execute on all digital tools and processes.
• Develops, influences and is responsible forannual budgets of all locations for parts and service departments. Updates and revises budget yearly in accordance with company guidelines.Oversees and manages expensesin conjunction with store management.
• Oversees assigned Partsand Serviceregion. Effectively communicates goals, provides resources and direction, and ensuresall targets and metricsare metsuccessfully. Leads region to meet or exceed all budgeted and dealer excellence objectives in alignment with corporate strategy.
• Collaborates and works directly with Product Support Sales Manager and Regional Product Support Sales Managers to ensure effective engagement, interaction and necessarycommunicationbetween Product Support Sales Reps and Product Support operations to achieve Gold Standard client experience and successful results for the organization.
• Analyzes and monitors financial statements and initiates changes as necessary. Ensureproper and consistent accounting exists throughout assigned region.
• Evaluates customers' expectations and demands and analyzes Western's ability to meet those expectations and demands. Works with Parts and Service personnel to ensure customers receive a unified product support solution.
• Creates consistent processes that can be easily replicated at all locations within region ensuring a consistent customer experience.
• Develops and implementsmarketing plans to ensure profitableparts and servicegrowth opportunity.
• Evaluates Western's position as it compares to competitors. Works to keep competition from taking customers. Anticipates customer needs and offers services as needed to keep customers from going tocompetition.
• Promotes and manages all customer care standards.
• Works within and promotescorporate vision, mission, and values of the organization.
• Performs other duties as assigned.

PerformanceManagement:

• Supervises Partsand Serviceemployees-primarily management staff, for each location within assigned Region. Performs annual performance reviewsand determinesaccurate compensation.Administers discipline; authority to hire and terminate employees.
• Plans, organizes, directs staffs andmanagesPartsand Serviceoperations in assigned region.
• Directsparts and serviceoperations to meet or exceed all key performance indicators and company goals.
• Manages assets to ensure financial return on investment.
• Ensureslocal parts and service management teamswork effectively with employees andthat theycan create a highly engaged workforce.Coachesand mentorson employee issues as needed.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to develop and maintain product knowledge of Caterpillar and Western States products
• Ability to develop and maintain effective working relationships with others
• Ability to quickly identify problems, approach work from a solution-based focus and develop creative solutions to complex issues.
• Strong oral and written communication skills.
• Proficient in the use of Microsoft or other comparable systems required.
• Ability to travel overnight.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED). Bachelor’s degree in Business or related field preferred.
• 3-5 years applicable heavy equipmentservice experienceor comparable experience performing related tasks required. Caterpillar experience preferred.
• Three years of supervisory/managementexperience required.
• Proof of driver’s license and acceptable driving record.
• Must be able to communicate (speak, read, comprehend, write in English.)

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to lift up to 30 lbs. in accordancewith Western States' LiftingPolicyto include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.