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Manager, Telecommunications

New York, NY

The New York Public Library
Libraries and Archives • 1 - 5K employees
Learn more about The New York Public Libraryexternal

Full-time

Re-posted 15 days ago

New York Public Library rating

7.5

Company rating: 7.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Description
Overview
The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library.  We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure.

The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments.   The manager will also have primary responsibility for reliable operation of in-house and contracted voice services.

Key Responsibilities
  • Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them.
  • Deliver reliable voice calling, voicemail, ACD and audio conferencing services.
  • Lead efforts to install and upgrade the voice systems to a common VoIP platform.
  • Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets.
  • Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs.
  • Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations.
  • Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing.
  • Maintain an accurate inventory of the voice system equipment and circuits.
  • Periodically reconcile telecom bills against active services to ensure proper billing.
  • Work with other IT groups and Capital Planning staff to implement the voice portion of new and renovated building projects.

Required Education, Experience & Skills
Required Education & Experience
  • Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience
  • 10 years of experience planning, installing and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice system
Required Skills
  • Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes.
  • Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems.  Strong knowledge of vectoring.
  • Familiarity with IX messaging or comparable messaging system.
  • Understanding of structured cable systems.
  • Available on-call after hours and weekends.
  • Able to supervise equipment replacement and circuit upgrades during evening and weekends (outside of public service hours)

Preferred Qualifications
Preferred Qualifications
  • Relevant Avaya certifications preferred.  Cisco or Mitel certification acceptable

More...
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
  • Be Helpful to patrons and colleagues
  • Be Resourceful in solving problems 
  • Be Curious in all aspects of your work
Physical Duties
  • Limited physical effort is required
  • Light lifting required
  • Lifting up to 40 lbs. required
  • Requires travel within NYC

Physical Required?
No
Schedule
M-F 9-5, some flexibility
Weekends and nights as required.

What New York Public Library employees say

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About New York Public Library

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The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations--including research and branch libraries--throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.

Industry

Libraries and archives

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1895

View All New York Public Library Jobs