Regional Director Of Operations Retail Jobs (NOW HIRING)

This position is based in one of the markets in the Region:

(State of MA- NorthHampton, West Wareham, Gloucester) and Newburgh, NY

Salary Range: $112,000-$168,000 - Based on Experience

Position Summary:

The Regional Director of Operations is a key member of the Company’s leadership team responsible for leading a large segment of the company’s Energy operations. This position manages General Managers and Delivery Center Managers who are directly responsible for ensuring an exceptional customer experience in specific geographic areas. The Regional Director of Operations also provides leadership in support of the Dead River Company Mission, Strategic Plan, and Customer Guarantees and Pledges. This is a key position responsible for achieving profitability targets. This position is also a member of the corporate Leadership Council that is directly involved with achieving the company’s Strategic Plan.

Responsibilities:

• Mentors and develops direct reports (General Managers and Delivery Center Managers) through coaching, providing performance feedback, and offering advice to foster professional growth and development.
• Workscloselywithdirectreportstoeffectivelyexecutethemission,fulfillstrategicobjectives,achieveperformancetargets,andmeetprofitabilitygoals.
• EvaluatesperformanceofdirectreportsthroughthePerformanceScorecard.Keymemberofmanagementteamthatevaluates/calibratesscorecardsforallmanagersinthereportingstructure.Reviewsandapprovesannualmeritwageincreases.
• Activelyinvolvedinachievingthecompany’sStrategicPlanasamemberoftheLeadershipCouncil.
• In collaboration with the VP of Operations, reviews and sets retail pricing of energy products in order to maximize gross margin while remaining competitive within each market segment. Monitors and gathers competitive market data from General Managers and keeps the VP of Operations informed.
• CollaborateswiththeDirectorofSales,DirectorofMarketing,andkeySharedServicesleaderstoprepareforthelaunchofsalesandmarketinginitiativesandenhancetheoverallcustomerexperience.
• Reviews and approves annual operating budgets and capital budgets for Market locations. Reviews monthly financial statements with each General Manager. Works closely with General Managers to resolve significant budget variances.
• Attainsageneralunderstandingoftheenergysoftwaremanagementsystemalongwithothersystemsforaccountingandfinancialcontrol.
• Attains a thorough knowledge and understanding of all company policies, procedures, and programs. Gains an understanding of all federal and state laws pertaining to petroleum distribution and service.
• Instrumentalinreviewing,updating,andformulatingpoliciesandproceduresrelatingtocustomerexperience.
• Sets a high standard of corporate image and strives to uphold the integrity of company policies and procedures.
• Assumesleadershiprolesintradeassociationsandcommunitynon-profitsasopportunitiesarise.
• Participatesinspecialprojectsasneeded.

Education/Experience:

Abachelor’sdegreeinbusinessadministrationorrelatedfieldoranequivalentcombinationofeducationandexperienceisrequired.Thispositionrequiresaminimumof7yearsofexperienceleadingpeople.Aminimumof7yearsofpreviousexperiencemanagingafull-serviceenergyoperationisstronglypreferred.

Desired Skills and Attributes:

• Strongcommunicationskills
• Strongproblem-solver
• Goodjudgmentandtheabilitytomaketimelydecisions
• Abilitytothinkstrategicallyandexecuteontactics
• Strongsalesfocuswithabilitytoembodythe“brand”
• Partners/collaborateswithsharedservices
• Abletobalanceproductivitywithcustomercentricity
• Provenrecordofcommunityinvolvement
• Business acumen
• Building effective teams
• Drive for results
• Dealing with ambiguity
• Managerial Courage
• Hiring and staffing
• Integrity and trust
• Priority setting
• Strategic agility
• Developing direct reports and other team members

This position deals frequently with employees at all levels, community business contacts, and equipment suppliers. The Regional Director of Operations is a key decision-maker in both short and long-range planning, policy setting, and overall direction. This position is called upon to make or assist in important decisions relating to customer relationships, staffing, employee relations, profitability, and other operational matters. Decisions are often made in consultation with the VP of Operations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.