Regional Collection Manager Jobs in Baton Rouge, LA

Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our Statement of Faith. 

Job Title: CSEY Advocacy Coordinator

Job Status: Full-time, exempt, DCFS contract-funded with intent to apply for continued funding

Job Location: Baton Rouge, LA

Job Summary: The primary functions of the CSEY Advocacy Coordinator are to provide leadership and supervision for the regional CSEY advocacy team; ensure effective CSEY Advocate training and excellence in regional service delivery; develop and maintain strong relationships with local DCFS, law enforcement, service partners, and other referral sources; monitor intake of new clients; and ensure timely and accurate documentation, data collection, and regional reporting.

Compensation: Annual salary

Benefits: Unbound Now is proud to offer a premier benefits package that prioritizes the health and financial security of our team members and their families:

• 100% Employer-Paid Health Insurance: We cover 100% of medical premiums for both the employee and their family. 
• Employer-Paid Life Insurance: Fully covered for the employee at no cost.
• Retirement Savings: 401(k) plan with a 3% salary match (eligible after 90 days; 1-year vesting).
• Dental & Vision: Comprehensive plans available at the employee’s expense.

Schedule/Availability: Generally, Monday through Friday, 8:30-5:30. Weekends, evenings, and holidays as needed. Share backup/supervisory call with the CSEY Advocacy Coordinator in a nearby region—anticipated 45- 50-hour work week

Working conditions: Some work is performed in a normal office environment, other service-provider conditions, or other professional environments. Some work within the community, in high-vulnerability locations.

Travel: This position will require some travel within the region for crisis response, partner meetings, training, and team/professional development opportunities.

Job Responsibilities:

• Lead regional CSEY advocacy team.
• Supervise regional CSEY Advocates and Program Support Specialists.
• Develop and maintain good working relationships with local DCFS, law enforcement agencies, service providers, and other referral sources. 
• Ensure high-quality CSEY advocacy services regionally.
• Proactively communicate with the Director of the Louisiana CSEY Advocacy Program regarding any issues related to the regional CSEY advocacy team.
• In coordination with the Director of the Louisiana CSEY Advocacy Program, implement and monitor compliance with policies and procedures for CSEY advocacy.
• In coordination with the Director of the Louisiana CSEY Advocacy Program, recruit, screen, train, engage, supervise, and retain CSEY Advocates and a Program Support Specialist.
• Schedule and document all required trainings for advocates, volunteers, and interns.
• Schedule and facilitate weekly advocacy team meetings and staffings.
• Provide weekly supervision for each CSEY advocate.
• Provide training and support to CSEY Advocates in the implementation of the OHTS tool.
• Ensure that the regional team adheres to the budget and spending protocols.
• Seek informal feedback from service partners. 
• Monitor for red flags or inappropriate behaviors and/or policy violations.
• Respond appropriately to allegations of abuse, including youth-to-youth sexual activity
  • Take allegations seriously
  • Respond immediately - if there is a reason to believe behavior is abusive, report to authorities
  • Report to the Director of the Louisiana CSEY Advocacy Program immediately
  • In coordination with the Director of the Louisiana CSEY Advocacy Program, collect information, as appropriate, and  develop and document the response and corrective action
  • Determine and meet the needs of the alleged victim, as appropriate
  • Prevent further access by the alleged perpetrator
• Prepare regional programmatic and financial reports.
• Participate in the Unbound Now advocate resilience group.
• Conduct annual CSEY Advocate and Program Support Specialist performance reviews.
• Assist in setting goals and providing data for future DCFS funding applications.
• Meet regularly with Unbound Now Directors of Survivor Advocacy for peer support. 
• Submit expense documentation properly and within the required time frames per the company's expense policy.
• Card Managers are responsible for reviewing each team member’s spend and assessing adherence to policy weekly, and following all Ramp Monthly Closeout Instructions and Process.
• Submit travel reimbursements daily and approve TripLog weekly, adhering to all travel guidelines.
• Review and approve timesheets bi-weekly- identifying that grant allocations are met.
• Complete all Unbound Now required training on time.

*This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The scope of the position may change as necessitated by organizational demands.

Desired Outcomes:

• Clients served with professionalism and compassion - both in terms of relational support and case management.
• High standards of excellence are upheld by the regional CSEY advocacy team, including in the areas of protocol, compliance, and best practices.
• Excellent working relationships with local DCFS, law enforcement, care coordinators, service partners, and any other referral sources.
• CSEY Advocates are well supported.
• Compliance with Unbound Now policies and protocol. 
• Collaboration and congruence with other Unbound Now offices’ advocacy programs through the oversight of Unbound Now's Survivor Advocacy Program Director.

Working Relationships:

Supervisor: Director of Louisiana CSEY Advocacy Program

Works with: Regional CSEY Advocates and Program Support Specialist, and Unbound Now HQ team

Supervises: Regional CSEY Advocates, Program Support Specialist, and Volunteers/Interns

Experience and Education:

• Bachelor's Degree or higher in psychology, social work, or related field
• Supervisory and leadership experience 
• Program management experience 
• Experience working with survivors of human trafficking or youth in crisis
• Trained and experienced in trauma-informed care
• Training in the use and supervision of motivational interviewing, preferred

Job Requirements:

• Mature Christian faith, as evidenced by participation in a local Christian church
• Three references (supervisor, professional, personal)
• Willingness to use personal vehicle for work travel; valid driver’s license, reliable vehicle, current car insurance
• Submit expense documentation properly, travel reimbursement, time tracking (if applicable), and all training requirements within the required time frames per the company policies.
• Strong commitment to the mission and values of Unbound Now and abide by Unbound Now policies at all times.
• Agree to take and pass a criminal background check and pass employment authorization verification.
• Action-oriented, self-starter, innovative problem solver, and committed to excellence with high emotional intelligence, humbleness, and professionalism.
• Proven ability to maintain the strict confidentiality of sensitive and proprietary information.
• Ability to problem solve in the moment with CSEY Advocates and provide coaching and resources as needed 
• Exceptional organizational and administrative abilities, attention to detail, and multidisciplinary project skills, with the ability to provide elite written and verbal communication in a fast-paced environment.
• Competent in Google Suite, Microsoft Office, Canva, and willing to learn all other Unbound Now platforms.

Physical and Driving Requirements

• Demands include sitting for long periods at a computer, repetitive hand motions from frequent keyboarding, and frequent video calls.
• Must possess a valid driver’s license, maintain proper insurance coverage, and be able to operate a personal vehicle as needed for work-related travel.
• Demands sometimes require the ability to lift loads of up to 50 pounds.

• Frequent demands require close visual attention to detail and prolonged periods of mental concentration.
• Demands the ability to respond on scene during all hours of the night.
  

Equal Employment Opportunity & Faith Statement: Unbound Now is an equal opportunity employer. As a faith-based non-profit organization, Unbound Now exercises its legal right under Section 702 of Title VII of the Civil Rights Act of 1964 to hire individuals who align with our Christian faith, mission, and core values.