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Refund Jobs in Virginia (NOW HIRING)

Tidewater Tech

Bursar

Norfolk, VA

$30/hr

Manage the timely processing and return of Title IV refunds, while monitoring student accounts to confirm that tuition obligations are met promptly. This position is responsible for aligning ...

Tidewater Tech

Bursar

Norfolk, VA · On-site

$30/hr

Manage the timely processing and return of Title IV refunds, while monitoring student accounts to confirm that tuition obligations are met promptly. This position is responsible for aligning ...

ZIM

Accounts Collections Specialist

Virginia Beach, VA · On-site +1

$16 - $21.75/hr

Responsible for all customer communications (including dunning, refunds and statements) and dispute resolution to ensure all customer portfolios are in compliance with established payment and credit ...

ZIM

Accounts Collections Specialist

Virginia Beach, VA · On-site

$17.50 - $22.50/hr

Responsible for all customer communications (including dunning, refunds and statements) and dispute resolution to ensure all customer portfolios are in compliance with established payment and credit ...

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Refund information

See Virginia salary details

$15

$23

$36

How much do refund jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for refund in Virginia is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $30.05 per hour, depending on experience, location, and employer.

What is a refund specialist?

Refund specialists are professionals responsible for processing and managing refunds for customers or clients within an organization. They review refund requests, verify documentation, and ensure that refunds comply with company policies and legal requirements. Their role often involves communicating with customers to resolve disputes or clarify refund issues, as well as working with other departments to ensure timely and accurate refund transactions.

What are the key skills and qualifications needed to thrive as a refund specialist?

To thrive as a Refund Specialist, you need strong attention to detail, knowledge of accounting or finance principles, and experience with customer service, often supported by a relevant associate’s or bachelor’s degree. Familiarity with payment processing systems, ERP software, and CRM platforms is typically required. Excellent problem-solving abilities, patience, and effective communication skills help in resolving disputes and maintaining customer satisfaction. These skills ensure accurate and timely refunds, uphold company policies, and enhance customer trust in the organization.

What are some common challenges faced by professionals working in refund processing, and how can they be managed?

Professionals in refund processing often encounter challenges such as handling high volumes of requests, resolving discrepancies between customer claims and transaction records, and maintaining accuracy under time constraints. Effective communication with both customers and internal teams is crucial for clarifying issues and ensuring timely resolutions. Staying organized, utilizing automated systems, and regularly updating knowledge of company policies can help manage these challenges and maintain a smooth workflow.

What is the difference between Refund vs Reimbursement?

AspectRefundReimbursement
DefinitionMoney returned to a customer or client due to a product or service issue.Repayment of expenses incurred by an employee or individual, often by an employer or organization.
Common UsageCustomer service, retail, online salesBusiness expenses, travel, employee reimbursements
Required CredentialsNone specific, but customer service skills helpfulReceipts, expense reports, approval processes
Work EnvironmentRetail stores, customer service centers, online platformsOffice settings, business trips, expense management departments

In summary, a Refund involves returning money to a customer due to a product or service issue, while Reimbursement pertains to repaying expenses incurred by employees or individuals. Both processes involve financial transactions but serve different purposes within business operations.

What are the most commonly searched types of Refund jobs in Virginia?

The most popular types of Refund jobs in Virginia are:

Refund jobs near you
Infographic showing various Refund job openings in Virginia as of August 2026, with employment types broken down into 67% Full Time, 32% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,611 per year, or $23.9 per hour.

Bursar

Tidewater Tech

Norfolk, VA

$30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Location: 4535 E Princess Anne Rd, Norfolk, VA 23502Compensation: up to $30/hourSchedule:
  • Monday - Thursday: 9:00 am to 6:00 pm or 10:00 am- 7:00pm
  • Friday: 8:00 am to 5:00 pm 
  • Rotating Saturdays: 9:00 am to 1:00 pm 
Position Purpose  

This Bursar position is essential for overseeing the management and allocation of federal funds, alternative funding options, and third-party billing and payments. The Financial Aid Specialist ensures the timely processing and return of Title IV refunds while verifying that all students meet their tuition obligations efficiently. 

Key Duties

  • Administer the disbursement of federal funds and alternative funding options, ensuring compliance with regulations and institutional policies.
  • Oversee third-party billing processes and payments, coordinating with various stakeholders to ensure accurate and timely financial transactions.
  • Manage the timely processing and return of Title IV refunds, while monitoring student accounts to confirm that tuition obligations are met promptly.

This position is responsible for aligning financial operations with organizational goals to ensure efficient billing and payment processes, thereby enhancing the institution's overall fiscal health and supporting its growth. 

Job Responsibilities  
  • Perform and track all third-party billing, including WIA, TA, and Vocational Rehabilitation, ensuring accurate and timely processing of student accounts.
  • Manage and document the closeout process for student accounts related to drops and graduates, preparing reports for accrediting agencies and ensuring compliance with US Department of Education regulations.
  • Regularly review student accounts and ledgers to ensure sufficient funding for tuition and related charges, monitoring Title IV credit balances and identifying appropriate refund or repayment options.
  • Meet with students to discuss payment schedules, establish arrangements, and track all cash payments to maintain accurate records.
  • In coordination with the Financial Aid Department, process and record student refunds within 30 days of the drop date, ensuring all exit paperwork is completed, including the Bursar Exit Letter and Refund Exit Form.
  • Document all relevant transactions and communications in Anthology, including ESI notes, alternative loan applications, and TA forms, to maintain comprehensive student records.
  • Prepare and submit weekly deposits and monthly submissions of authorized accounts payable to accounting for processing.
  • Receive and upload signed Student Portal Agreements and maintain inventory supplies for the office as authorized by the Supervisor.
  • Attend monthly Census Meetings and Bursar training sessions and engage in ongoing professional development through conferences and seminars.
  • Participate in the onboarding and mentoring of new employees, fostering a positive work culture that supports institutional goals and enhances student experiences.
  • Perform other tasks as assigned by the Supervisor to support the overall function of the bursar's office.
Required Qualifications  
  • High School Diploma or GED, or equitable on-the-job experience.
  • Minimum two (2) years financial or accounting experience, preferably in an academic environment.
  • Strong math and accounting skills.
  • Ability to work in a fast-paced, performance-driven, compliance-oriented environment.
  • Detail-oriented, analytical, highly organized, and have the ability to multi-task and work well under pressure.
  • Demonstrate a high level of integrity, discretion, strong work ethic, and professionalism
  • Persuasive and effective verbal and written communication skills, with a strong focus on customer service.
  • Highly motivated and goal-oriented, with strong problem-solving skills.
  • Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
  • Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
  • Exhibits a positive, team-oriented attitude by remaining flexible and available to work outside of scheduled hours when needed, as directed by the Supervisor.
  • Ability and willingness to travel locally or overnight occasionally for business
Preferred Qualifications  
  • Bachelor's degree in business, Accounting, or relevant field
  • Anthology experience  
What We Offer

The compensation for this position ranges up to $30 per hour, based on experience, qualifications, and other relevant factors. In addition to a competitive base salary, we offer a comprehensive benefits package, including: 

  • 401(k) and Matching:Secure your future with our competitive retirement savings plan.
  • Comprehensive Health Coverage:Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
  • Life Insurance:Peace of mind with life insurance options.
  • Parental Leave:Support for new parents during important life transitions.
  • Paid Time Off:Recharge with paid time off to promote work-life balance.
  • Employee Assistance Program:Access to resources for personal and professional support.
  • Tuition Reimbursement:Invest in your future with financial support for further education.   

We are committed to providing a rewarding compensation package that supports both your professional growth and personal well-being.

Apply