Refugee Immigrant Service Program Director Jobs

ORGANIZATION DESCRIPTION

Founded in 1965, the Chinese-American Planning Council (CPC) is a social services organization advancing the social and economic well-being of immigrant and low-income New Yorkers through holistic services and community-led impact. CPC is the nation’s largest Asian American social services organization and serves as a trusted community anchor to over 80,000 community members who are served by CPC annually through 50+ high-quality programs and services across 35 sites in New York City. (For more information, please visit: https://www.cpc-nyc.org) 

PROGRAM SUMMARY

Department of Youth & Community Development/Comprehensive After School System (DYCD/COMPASS) contracts with the Chinese-American Planning Council to provide youth after school services to school-age children ages 5-12 years old. COMPASS seeks to promote positive youth development, foster social and emotional skills, and encourage youth leadership through engaging activities that incorporate hands-on learning in safe, welcoming environments. The program includes academic support, physical exercise, and enrichment age-appropriate activities such as literacy or STEM to enhance the academic, social, and physical development of children during the after-school hours and on certain school holidays. 

JOB SUMMARY

Reporting to the Director of Childhood Development Services and the Deputy Director of SACC Initiatives, the Program Director is responsible for overall leadership, management, and strategic direction of the site’s afterschool program. This role requires a strong commitment to continuous learning and professional growth, with a growth mindset that embraces feedback, innovation, and collaborative problem-solving to enhance program quality and outcomes.

ESSENTIAL RESPONSIBILITIES

• Oversight
  • Oversee all day-to-day operations involved in running the center, ensuring high-quality, mission-aligned service delivery.
  • Hire, train, supervise, and inspire a team of passionate, committed educational staff.
  • Manage all classroom operations, including but not limited to: maintaining required group sizes and ratios; child attendance procedures; daily routines such as opening/closing, mealtimes, and transitions; and ensuring consistent implementation of program and classroom safety procedures.
  • Oversee educational environment and programming by providing curriculum documents and resources, observing classroom practices, reviewing and giving feedback, and assessing classroom quality and alignment with developmental standards.
  • Register and enroll new families, manage schedules, and collect and maintain all required enrollment documentation.
  • Manage budget development and track program expenditures to ensure responsible and transparent use of resources.
  • Analyze enrollment and attendance trends to inform program planning, staffing, and outreach.
  • Support staff with implementation of child guidance and behavior management strategies aligned with CPC policies.
  • Ensure timely and accurate completion of all incident and injury reports in accordance with CPC protocols and regulatory requirements (DOHMH, DOE, DYCD) and collaborate with families to communicate incidents with care and transparency.
  • Guide staff in proper documentation procedures and follow-up actions for behavioral, safety, and medical incidents.
  • Maintain secure records of all incident reports and contribute to root cause analysis and corrective action planning as needed.
  • Attend all meetings, trainings, and professional development sessions as required by CPC and external agencies.
  • Report to and fulfill other program activities as assigned by the Director of Childhood Development Services and Deputy Director of School Age Child Care (SACC) Initiatives.

• Collaboration
  • Serve as an active member of the CPC management team, collaborating with co-leaders, support staff, and agency departments to drive shared goals. Motivate staff by maintaining a positive attitude, modeling professionalism, and leading by example.
  • Develop and implement systems for family involvement and engagement, ensuring families are active partners in their children’s development.
  • Maintain open and effective communication and partnerships with the school principal, school staff, afterschool staff, and parents.
  • Establish and maintain partnerships with community-based organizations to enrich programming with additional resources, services, and collaborative projects.

• Cultural Understanding
  • Assist in creating a positive, respectful, and enjoyable work environment that values trust, loyalty, and confidentiality.
  • Demonstrate cultural humility and awareness of the diverse identities, needs, and dynamics of staff and families.
  • Ensure a culturally and linguistically responsive environment that affirms the experiences of children, families, and staff.

• Licensing and Contract  
  • Maintain full knowledge of NYC Department of Health and Mental Hygiene (DOHMH) School-Age Child Care (SACC) regulations, FDNY safety requirements, and applicable CPC policies.
  • Ensure adherence to all DYCD contract requirements and deliverables.
  • Maintain readiness for audits, site visits, and performance reviews by licensing and oversight entities.

Education and Experience:

• Bachelor’s Degree in Education or a related field required.
• Minimum 2 years of teaching experience in an early education or school-age setting.
• Minimum 1 year of supervisory experience; experience managing teams in educational or nonprofit settings strongly preferred.

Skills and Competencies:

• Excellent verbal and written communication skills.
• Demonstrated leadership, team-building, and conflict resolution abilities.
• Ability to multitask while remaining organized and meeting deadlines.
• Professional, courteous demeanor with strong customer service orientation.
• Commitment to diversity, equity, inclusion, and belonging.
• Proficient in Microsoft Office, Teams, Excel, Zoom, and other digital tools; familiarity with platforms such as WeChat, or ClassDojo is a plus.
• Bilingual language proficiency preferred: Chinese Mandarin

COMPENSATION & BENEFITS OVERVIEW

• $66,300 - $66,300 annual salary; 35 hours per week with occasional evening and weekend hours
• CPC offers a comprehensive benefits package, including but not limited to generous paid time off (holiday, sick and vacation time), Medical, Dental, Vision, Basic Life Insurance Coverage, Commuter Benefits, and a 403(b) Retirement Plan

HIRING FOR THIS POSITION IS SUBJECTED TO:

• Review of resume completeness including education, experience, and skills
• NYS OCFS Comprehensive Background Check Clearance
• Fingerprint Clearance from the Department of Health and Department of Education
• Mandated Reporter (online training)
• Foundations in Health and Safety (online training)
• First Aid and CPR Training (in person)
• FDNY S95 Certificate of Fitness for Supervision of Fire Alarms System
• FDNY F-07 Certificate of Fitness for Fire and Emergency Drill Conductor

HOW TO APPLY

Interested individuals should submit their resume, along with a cover letter addressed to Mary Cheng and Ashley Huang, when applying online via CPC’s website: https://www.cpc-nyc.org/jobs or selected online job boards. Candidates should indicate which location they would like to be considered for. All documents should be submitted as one single file. Applicants may reach out to careers@cpc-nyc.org with any questions or further inquiries.

CPC is an Equal Opportunity Employer. CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ+, individuals with disabilities, and veterans to apply.