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Refugee Case Manager Jobs in Alberta (NOW HIRING)

Africa Centre

YEG The Come-Up Coordinator

Edmonton, AB · On-site

Assessment, case management, program management, training, facilitation, and coaching skills ... immigrant/refugee youth. * Progressively responsible experience in a supervisory role. * Strong ...

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Refugee Case Manager information

What are the key skills and qualifications needed to thrive as a refugee case manager?

To thrive as a Refugee Case Manager, you need a background in social work, human services, or a related field, often with a bachelor's degree and experience working with diverse populations. Familiarity with case management software, database systems, and knowledge of immigration or resettlement processes are typically required. Strong cultural sensitivity, problem-solving, and interpersonal communication skills help build trust and advocate effectively for clients. These skills are essential to support refugees in navigating complex systems and achieving successful integration into their new communities.

What are some typical challenges faced by refugee case managers, and how are they addressed in the workplace?

Refugee Case Managers often encounter challenges such as language barriers, cultural differences, and the emotional toll of working with individuals who have experienced trauma. These challenges are typically addressed through ongoing training in cultural competency, access to interpreters, and strong support networks within the organization. Team collaboration and regular supervision help case managers share resources, discuss difficult cases, and maintain their own well-being while providing comprehensive support to clients.

What is the difference between Refugee Case Manager vs Immigration Case Worker?

AspectRefugee Case ManagerImmigration Case Worker
CredentialsRelevant social work or counseling certifications, sometimes bilingual skillsLegal or immigration-related certifications, such as paralegal or legal assistant credentials
Work EnvironmentNonprofit organizations, government agencies assisting refugees and asylum seekersLegal firms, government agencies handling immigration cases
Employer & IndustryHumanitarian, social services, refugee support organizationsLegal, government, immigration services
Search & Comparison IntentUnderstanding roles in refugee support and social servicesLegal immigration processes and case management

Refugee Case Managers focus on supporting refugees through social services, while Immigration Case Workers handle legal immigration processes. Both roles require related certifications and often work in similar environments, but their primary focus differs—social support versus legal assistance.

What degree do I need to work with refugee case managers?

Refugee case managers typically hold a bachelor's degree in social work, human services, psychology, or a related field. Some positions may require or prefer a master's degree or relevant certifications, along with strong interpersonal and organizational skills.

What does a refugee case manager do?

A refugee case manager helps refugees navigate legal, social, and housing services, providing support throughout their resettlement process. They assess clients' needs, develop individualized plans, coordinate resources, and advocate on their behalf, often working with government agencies and community organizations. Strong communication, cultural sensitivity, and knowledge of immigration policies are essential skills for this role.

What are popular job titles related to Refugee Case Manager jobs in Alberta?

For Refugee Case Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Refugee Case Manager jobs in Alberta look for?

The top searched job categories for Refugee Case Manager jobs in Alberta are:

What cities in Alberta are hiring for Refugee Case Manager jobs?

Cities in Alberta with the most Refugee Case Manager job openings:

Refugee Case Manager jobs near you
Infographic showing various Refugee Case Manager job openings in Alberta as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

YEG The Come-Up Coordinator

Edmonton, AB • On-site

Africa Centre
See more jobs at Africa Centreexternal

Full-time

Medical, PTO

Posted 3 days ago

New

Job description


Job Overview

The purpose of this role is to coordinate and implement youth empowerment initiatives and scholarship programs, fostering leadership development and resilience among youth. This role will engage young participants in a youth-driven empowerment collective, oversee the scholarship program, manage reporting and documentation, and ensure effective collaboration across teams. Through recruitment, mentorship, and program planning, this position supports youth in developing leadership skills and accessing educational opportunities.

Duties and Responsibilities

YEG The Come Up

  • Recruit youth for The Come Up
  • Writing reports and handling case documentation.
  • Planning events and projects, including budgeting.
  • Collect qualitative and quantitative data for evaluation and other purposes.
  • Prepare & maintain volunteer, participant and program documentation and reports.

Scholarship Program 

  • Overseeing the Scholarship Committee and coordinating regular meetings.
  • Scheduling check-ins with partners and planning scholarship-related events.
  • Managing reporting through surveys and other documentation.
  • Overseeing the disbursement of funds and managing private and confidential information for distribution.
  • Collaborating across departments to ensure program success.

Mentorship & Leadership

  • Collaborate and support the mentorship & leadership program.

Core Strengths/Skills

  • Assessment, case management, program management, training, facilitation, and coaching skills.
  • Interpersonal, organizational, and time management skills.
  • Team player with the ability to multitask.
  • Highly effective networking and relationship-building skills.
  • Effective verbal and written communication, negotiation, and problem-solving skills.
  • Ability to work effectively with participants from diverse cultural backgrounds and age groups.
  • Extensive experience initiating, developing, and maintaining partnerships with other agencies and service providers to harness available community resources and participant satisfaction.
  • Program evaluation and financial reporting.

Qualifications

  • Bachelor’s Degree/diploma related to human services.
  • Demonstrated cultural competence and a clear understanding of barriers and challenges faced by African immigrant/refugee youth.
  • Progressively responsible experience in a supervisory role.
  • Strong knowledge of MS Office.

Working Conditions

  • This is a full-time position of 40 hours per week. Generally, the work week is Monday to Friday from 9:00 am – 5:00 pm. You may be required to work evenings/weekends.
  • Must have access to a vehicle.

Why Join Africa Centre

  • Benefits Package: Comprehensive health insurance, and paid time off.
  • Career Development: Opportunities for professional growth and skill enhancement.
  • Work Environment: Collaborative and inclusive workplace culture.

Closing date: until filled

We thank all applicants however, only successful applicants will be contacted for an interview.


Disclaimer

This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position.  The incumbent may perform other duties as assigned, which are not specified in this description.