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Position Description
Evaluates, designs, coordinates and implements training and education programs specific to departmental specialty. Conducts integrated training needs assessments and monitors and reports the effectiveness of training.
Major/Essential Functions

• Provide user support for Raider Success Hub including troubleshooting issues, answering inquiries, and collaborating with developmental partners for escalation.
• Provides support for ad hoc training requests, as needed.
• Facilitates training workshops in classroom, virtual (Zoom, Teams), and hybrid learning environments.
• Coordinates logistics for training events, including facility reservations and participant registration through Cornerstone.
• Contributes to the design and development of training curriculum, policies, and procedures that align with departmental priorities.
• Creates instructional aids and reference materials to reinforce learning and promote long-term knowledge retention.
• Reviews training materials for accessibility, recommends improvements, and remediates identified issues to ensure compliance with accessibility standards.
• Designs and administers course and instructor evaluations to assess effectiveness and inform continuous program improvement.
• Troubleshoots user and system issues in collaboration with the Raider Success Hub team via the help ticket system, ensuring timely resolution.
• Participates in user testing of Raider Success Hub enhancements to provide actionable feedback and build expertise on new system features.
• Builds and sustains strong collaborative relationships with campus partners to foster a positive and effective learning environment.
• Collaborates with staff to develop and distribute marketing materials that promote training services and initiatives for students, faculty, and staff.

Required Qualifications
Bachelor's degree in a related field plus three (3) years related experience or a combination of education and experience to equal seven years.
Safety Information
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.