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Recovery Agent Remote Jobs in Chicago, IL (NOW HIRING)

Chubb

Field Property Claim Adjuster

Chicago, IL · Remote

$84K - $142K/yr

Recognize and pursue recovery. * Adhere to all statutory and regulatory fair claims practices ... insured and agent, validating coverage, owning the coverage investigation and coverage ...

HHAeXchange

Platform Engineer

Mundelein, IL · Remote

Position is remote for candidates located within the NYC, DC-Baltimore, and Minneapolis metro areas ... Define and track SLOs/SLAs for core platform primitives including RAG pipelines, agent ...

HHAeXchange

Platform Engineer

Mundelein, IL · Remote

Position is remote for candidates located within the NYC, DC-Baltimore, and Minneapolis metro areas ... Define and track SLOs/SLAs for core platform primitives including RAG pipelines, agent ...

HHAeXchange

Platform Engineer

Mundelein, IL · Remote

Position is remote for candidates located within the NYC, DC-Baltimore, and Minneapolis metro areas ... Define and track SLOs/SLAs for core platform primitives including RAG pipelines, agent ...

All JobsRecovery Agent JobsRecovery Agent Remote JobsRecovery Agent Remote Jobs in Chicago, IL

Recovery Agent Remote information

What are Recovery Agent Remote jobs?

Recovery Agent Remote jobs involve working from a remote location to help organizations recover outstanding debts or assets. As a remote recovery agent, you typically communicate with clients or customers via phone, email, or online platforms to negotiate payment plans, resolve account discrepancies, and ensure compliance with relevant laws. This role requires strong communication, negotiation skills, and the ability to work independently in a virtual environment.

What is the difference between Recovery Agent Remote vs Recovery Specialist?

AspectRecovery Agent RemoteRecovery Specialist
CredentialsTypically requires security or recovery certifications, background checksOften requires similar certifications, customer service skills
Work EnvironmentRemote, often independent or part of a security teamCan be remote or on-site, customer-facing roles
Industry UsageFinancial, security, debt collectionFinancial, insurance, debt recovery

Recovery Agent Remote and Recovery Specialist roles share similar credentials and industry usage, but Recovery Agent Remote is more focused on remote security or recovery tasks, while Recovery Specialist may involve direct customer interaction and on-site work. Both roles are vital in financial and security sectors, with overlapping skills but different primary responsibilities.

What are the key skills and qualifications needed to thrive as a Recovery Agent (Remote), and why are they important?

To thrive as a Recovery Agent (Remote), you need strong negotiation skills, knowledge of debt collection practices, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent communication, problem-solving, and resilience are crucial soft skills for handling sensitive conversations and overcoming objections. These skills and qualities ensure effective debt recovery, legal compliance, and positive client interactions in a remote work environment.

What are some common challenges faced by remote Recovery Agents, and how can they be addressed?

Remote Recovery Agents often encounter challenges such as difficulty establishing rapport with clients over the phone or digital channels, managing time effectively without in-person supervision, and navigating varying regulations across jurisdictions. To overcome these, agents can leverage strong communication skills, maintain organized schedules, and participate in regular virtual team meetings for support and updates. Staying informed about relevant laws and company policies is also crucial for compliance and effectiveness in debt recovery.
What are the most commonly searched types of Recovery Agent jobs in Chicago, IL? The most popular types of Recovery Agent jobs in Chicago, IL are:
Recovery Agent Remote jobs near you
Commercial Collection Manager (Remote)

Commercial Collection Manager (Remote)

American Financial Management, Inc.

Rosemont, IL • Remote

$70K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.

AFM is looking for a highly motivated and detail-oriented Collection Manager to join our team. The ideal candidate will be responsible for managing a team of agents, ensuring both internal and client work standards are met, facilitating ongoing development, and exceeding assigned revenue targets.

Location:

  • 100% Remote

Skills:

  • Strong written, verbal, listening and communications skills
  • Problem solving and negotiation skills
  • General computer skills with the ability to type
  • Thrives working in a fast-paced environment
  • Ability to foster a balanced environment of motivation and accountability

Key Responsibilities:

  • Ensure both internal and client work standards are met
  • Monitor agent work efforts throughout the day; proactively address & resolve deficiencies
  • Interpret KPI’s and provide ongoing training and development
  • Audit account-level activity and provide constructive feedback and instruction
  • Evaluate calls to ensure compliance and negotiation effectiveness
  • Meet and exceed monthly recovery goals

Qualifications:

  • Experience leading a third-party collection team of 10-20 agents
  • Proven track record of exceeding revenue goals in a third-party collection environment
  • Ability to interpret and leverage performance reports and KPI data

Benefits:

  • Competitive salary and performance-based bonuses
  • Health, dental, and vision insurance
  • Flexible paid time off and holidays
  • Life insurance
  • AD&D insurance
  • 401K