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Recovery Advocate Jobs in Nevada (NOW HIRING)

Zipline

Customer Advocate

Las Vegas, NV · On-site

As a Customer Advocate, you will be at the center of that experience-helping customers get answers ... recovery needs. * Conduct thoughtful outbound conversations with customers who have stopped ...

Zipline

Customer Advocate

Las Vegas, NV

As a Customer Advocate, you will be at the center of that experience--helping customers get answers ... recovery needs. * Conduct thoughtful outbound conversations with customers who have stopped ...

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How much do recovery advocate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for recovery advocate in Nevada is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $26.20 per hour, depending on experience, location, and employer.

What is a recovery advocate?

Recovery Advocates are professionals who support individuals dealing with substance use disorders or mental health challenges on their journey to recovery. They provide guidance, encouragement, and resources to help clients achieve and maintain sobriety or mental wellness. Recovery Advocates often draw from personal experience, offering peer support, assisting with navigating treatment options, and connecting clients to community services. Their role is crucial in empowering individuals to take control of their recovery and build healthy, fulfilling lives.

How does a recovery advocate typically collaborate with clinical staff and other team members in a treatment facility?

Recovery Advocates work closely with clinical professionals, such as counselors, therapists, and medical staff, to support clients through their recovery journey. They often act as a bridge between clients and the treatment team by relaying concerns, offering peer support, and helping to implement care plans. Regular team meetings and case discussions are common, allowing Recovery Advocates to provide valuable insights from their lived experiences and daily interactions with clients. This collaborative approach ensures that clients receive holistic, coordinated care tailored to their needs.

What are the key skills and qualifications needed to thrive as a recovery advocate, and why are they important?

To thrive as a Recovery Advocate, you need a solid understanding of addiction recovery principles, strong interpersonal skills, and often a certification such as Certified Peer Recovery Specialist (CPRS) or equivalent experience in recovery support. Familiarity with electronic documentation systems, case management software, and basic crisis intervention tools is typically required. Outstanding active listening, empathy, and motivational skills set exceptional advocates apart in supporting clients through their recovery journey. These skills are crucial for building trust, providing effective guidance, and fostering lasting positive change in individuals' lives.

What is the difference between Recovery Advocate vs Peer Support Specialist?

AspectRecovery AdvocatePeer Support Specialist
CredentialsMay require certification or training in recovery coachingOften requires peer support certification or lived experience
Work EnvironmentCommunity programs, treatment centers, recovery facilitiesSimilar settings, including community organizations and healthcare facilities
Employer & IndustryNonprofits, healthcare providers, addiction treatment centersBehavioral health agencies, recovery programs, social services
Search & Comparison IntentUnderstanding roles in recovery supportSimilar roles focusing on peer-led support

Recovery Advocates and Peer Support Specialists both work in recovery and behavioral health settings, often sharing similar credentials and work environments. While their titles may differ, both roles focus on supporting individuals through recovery processes, emphasizing lived experience and peer support. The main difference lies in specific certifications or training requirements, but both are vital in addiction and mental health services.

What are popular job titles related to Recovery Advocate jobs in Nevada?

For Recovery Advocate jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Recovery Advocate jobs in Nevada look for?

The top searched job categories for Recovery Advocate jobs in Nevada are:

Recovery Advocate jobs near you
Infographic showing various Recovery Advocate job openings in Nevada as of August 2026, with employment types broken down into 3% As Needed, 72% Full Time, 21% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,883 per year, or $22.1 per hour.

Customer Advocate

Zipline

Las Vegas, NV • On-site

Full-time

Posted 20 days ago

Job description

About You and The Role 
Zipline began by delivering life-saving blood, vaccines, and medical supplies when minutes mattered. That same standard of urgency, care, and reliability now guides how we serve every customer. As a Customer Advocate, you will be at the center of that experience-helping customers get answers, resolving issues with ownership, and ensuring the voice of the customer shapes what we build and how we operate. You won't just answer questions-you'll help determine why customers choose Zipline again. You will support customers and partners across phone, email, chat, and SMS/text, and reach out to customers who have stopped ordering-not to deliver a script, but to listen, uncover what is getting in the way, and turn those insights into better, more useful experiences. You will connect recurring concerns and opportunities to the teams that can remove friction permanently. This is a full-time, on-site role scheduled for 40 hours across five days each week. Because customers rely on Zipline every day, schedules may include evenings, weekends, and holidays. This role is not available remotely.
What You'll Do 
  • Be a trusted advocate for Zipline customers and partners, making every interaction feel personal, clear, and owned from beginning to end.
  • Deliver warm, precise inbound support across phone, email, chat, and SMS/text for order delays, delivery status, account questions, service concerns, and recovery needs.
  • Conduct thoughtful outbound conversations with customers who have stopped ordering to understand barriers, uncover unmet needs, and learn what would earn their trust and continued use.
  • Investigate issues across customer, account, order, delivery, and operational systems, aiming to resolve eligible needs in one touch and without making customers repeat their story.
  • Own each case through resolution: set expectations, coordinate the right internal teams, communicate proactively, verify the outcome, and close the loop with the customer.
  • Support Zipline partners with the same urgency and ownership, providing one clear point of contact while coordinating operational or technical corrective actions.
  • Document the reason for contact, customer need, action taken, root cause, and outcome accurately so every interaction improves our understanding of the experience.
  • Turn customer signals into insight by identifying recurring concerns, unmet needs, and opportunities to improve ordering, delivery, recovery, and continued use.
  • Partner with Operations, Product, Engineering, and Commercial teams to eliminate recurring friction and report clearly on trends, owners, actions, and outcomes.
  • Help build the next generation of Zipline support by improving tools, workflows, playbooks, knowledge, and customer-recovery standards as we learn.
What You'll Bring
  • 1-2 years of experience preferred in customer support, hospitality, operations, logistics, technology, or another fast-paced customer-facing environment.
  • A genuine obsession with earning customer trust and creating experiences people want to return to.
  • Exceptional empathy, patience, judgment, and communication skills, with the ability to build trust quickly with customers and partners.
  • Technical curiosity and the ability to learn complex products, operational systems, and support tools quickly.
  • Strong listening, discovery, and problem-solving skills for both inbound support and proactive customer conversations.
  • Exceptional ownership and follow-through-you stay accountable until the customer has an answer and the case is truly closed.
  • Sound judgment and composure when navigating ambiguity, urgency, or emotionally difficult conversations. 
  • The ability to manage multiple conversations, priorities, and systems simultaneously without losing accuracy or care.
  • An analytical mindset and strong attention to detail, especially when documenting customer needs, operational impacts, and outcomes.
  • A collaborative approach and the ability to translate customer feedback into clear, actionable insight for other teams.
  • Experience with CRM, ticketing, contact-center, or customer-support tools is preferred; Spanish proficiency is a plus.
  • Ability to work on-site for 40 hours across five scheduled days each week, including evenings, weekends, or holidays when assigned to support customer and operational needs.
What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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