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Receptionist Auto Repair Jobs in Chicago, IL (NOW HIRING)

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Receptionist Auto Repair information

See Chicago, IL salary details

$10

$18

$25

How much do receptionist auto repair jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for receptionist auto repair in Chicago, IL is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.58 per hour, depending on experience, location, and employer.

What does a receptionist at an auto repair shop do?

A receptionist at an auto repair shop is responsible for greeting customers, answering phone calls, scheduling appointments, and handling customer inquiries. They also manage administrative tasks such as processing payments, maintaining records, and ensuring smooth communication between customers and technicians. Their role is essential in providing excellent customer service and keeping the front office organized.

What are the key skills and qualifications needed to thrive as a receptionist in an auto repair shop, and why are they important?

A successful Receptionist in an auto repair shop needs strong organizational skills, attention to detail, and basic understanding of automotive terminology, often supported by a high school diploma. Familiarity with scheduling software, point-of-sale (POS) systems, and customer management tools is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help in providing outstanding customer service and managing client interactions. These skills and qualities are crucial to ensure efficient shop operations, positive client experiences, and effective coordination between customers and technicians.

What are some common challenges a receptionist in an auto repair shop might face, and how can they effectively address them?

Receptionists in auto repair shops often juggle multiple tasks such as answering calls, scheduling appointments, and managing customer expectations. A common challenge is dealing with high call volumes during peak hours while maintaining a friendly and professional demeanor. Additionally, they may need to communicate technical information from mechanics to customers in an understandable way. Effective time management, clear communication, and familiarity with automotive terminology can help address these challenges and ensure smooth front-desk operations.

What is the difference between Receptionist Auto Repair vs Service Advisor?

AspectReceptionist Auto RepairService Advisor
Primary RoleGreeting customers, scheduling appointments, answering phonesExplaining repairs, providing estimates, communicating with technicians
CredentialsHigh school diploma, customer service skillsHigh school diploma, automotive knowledge helpful
Work EnvironmentFront desk, customer service areaService lane, repair shop
Industry UsageCommonly used in auto repair shops for front desk dutiesUsed for customer communication about vehicle repairs

While both roles involve customer interaction in auto repair shops, receptionists primarily handle front desk duties, whereas service advisors focus on explaining repairs and managing customer relationships. Understanding these differences helps job seekers find the right position in the auto repair industry.

What are popular job titles related to Receptionist Auto Repair jobs in Chicago, IL?

For Receptionist Auto Repair jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Receptionist Auto Repair jobs in Chicago, IL look for?

The top searched job categories for Receptionist Auto Repair jobs in Chicago, IL are:

Receptionist Auto Repair jobs near you
Infographic showing various Receptionist Auto Repair job openings in Chicago, IL as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,174 per year, or $18.4 per hour.

Receptionist / Customer Experience Representative

Body Builders Auto

Rolling Meadows, IL • On-site

$15 - $19.75/hr

Other

PTO

Re-posted 7 days ago

Job description

Receptionist / Customer Experience Representative

BBA, Inc. – Collision Repair Specialists is growing, and we're looking for a Receptionist / Customer Experience Representative to join our team! If you love working with people, want a real career with room to grow, and want to be part of a dynamic, fast-moving industry — we're the team for you.

In this role, you'll be the main point of contact for our customers and a key support to our front-end coordinators. You'll help set clear expectations and keep vehicles moving through our shop efficiently and accurately. The ideal candidate genuinely enjoys interacting with customers and takes pride in handling administrative work with care.

What You'll Do:

  • Deliver an unbeatable customer experience — that's the #1 priority
  • Answer phones and emails, respond to questions, and route calls to the right person
  • Keep customers updated on their vehicle's status by text, email, and phone
  • Log updates in our management system and work with the Production Manager to keep the production log current
  • Update rental car companies on vehicle status through their online portals
  • Enter vehicle data for our OEM partners through their online portals
  • Handle administrative tasks: copying, scanning, and saving files
  • Generate reports for management

What We're Looking For:

  • 1+ year of customer service experience (required)
  • Friendly and approachable
  • Strong communicator, written and verbal
  • Team-player mindset
  • Adaptable and organized

Why BBA, Inc.? We're a team focused on knowledge, growth, and reputation. We invest in our people and offer real opportunities to advance. If you're motivated, enthusiastic, and love being part of a team, we'd love to meet you.

Pay: Hourly

Schedule: Monday - Friday 7:00 AM - 5:00 PM (9-hour days, 45-hour work week) - NO Weekends!

Benefits: Full Benefits Package with Paid Time Off

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