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Reception Admin Assistant Jobs in Boston, MA (NOW HIRING)

Beth Israel Lahey Health

Practice Assistant I

Boston, MA · On-site

$20 - $26.92/hr

Maintains clean and welcoming physical environment of the reception area. Maintains signage and ... Medical Admin Assistant Cert * 1-3 years related work experience required. * Fluent in English and ...

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Reception Admin Assistant information

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$12

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$33

How much do reception admin assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for reception admin assistant in Boston, MA is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the main responsibilities of a reception admin assistant?

A Reception Admin Assistant is responsible for greeting visitors, answering and directing phone calls, managing correspondence, and performing general administrative tasks to support the office. They often handle scheduling, maintain records, and assist with organizing meetings or events. Their role is essential for ensuring smooth communication and operations within the workplace, and they often serve as the first point of contact for clients or guests.

What are the key skills and qualifications needed to thrive as a reception admin assistant?

To thrive as a Reception Admin Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, phone systems, and scheduling tools is typically required. Excellent interpersonal skills, professionalism, and the ability to multitask help you stand out in this client-facing role. These skills ensure efficient office operations, positive first impressions, and effective support for staff and visitors.

What are some common challenges faced by a reception admin assistant, and how can they be managed effectively?

Reception Admin Assistants often juggle multiple tasks simultaneously, such as greeting visitors, managing phone calls, and handling administrative paperwork. One common challenge is balancing front-desk duties with back-office tasks, especially during peak hours. Effective time management, clear communication, and the use of scheduling tools can help prioritize tasks and prevent feeling overwhelmed. Collaborating closely with team members and supervisors also ensures responsibilities are distributed efficiently and customer service remains a top priority.

What is the difference between Reception Admin Assistant vs Office Clerk?

Reception Admin AssistantOffice Clerk
Handles front desk duties, greeting visitors, answering calls, scheduling appointmentsPerforms general administrative tasks like filing, data entry, and document management
Requires basic customer service skills, communication, and organizational abilitiesRequires clerical skills, familiarity with office software, and attention to detail
Commonly employed in corporate, healthcare, and educational settingsFound in various industries including government, legal, and corporate offices

The Reception Admin Assistant primarily manages front desk interactions and customer service, while the Office Clerk focuses on administrative and clerical support tasks. Both roles require similar skills but serve different functions within an organization.

What is the role of a reception admin assistant?

A reception admin assistant is responsible for greeting visitors, answering phone calls, managing appointments, and performing administrative tasks such as data entry and filing. They often use office software and require good communication and organizational skills to support daily operations. The role typically involves maintaining a professional and welcoming environment at the front desk.

What cities near Boston, MA are hiring for Reception Admin Assistant jobs?

Cities near Boston, MA with the most Reception Admin Assistant job openings:

Reception Admin Assistant jobs near you
Infographic showing various Reception Admin Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $47,550 per year, or $22.9 per hour.

Practice Assistant Lead

Chelsea, MA

Beth Israel Lahey Health Primary Care
Hospitals • 10K+ employees
Learn more about Beth Israel Lahey Health Primary Careexternal

$22.05 - $29.68/hr

Full-time

Posted 4 days ago

Beth Israel Lahey Health rating

6.9

Company rating: 6.9 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.<br><br>

Job Description:

Essential Responsibilities:
  1. Serves as a role model/mentor, providing support, training and sharing knowledge with other Practice Assistants. May act as a group leader in absence of the Practice Manager or Coordinator. Collaborates with team; solicits thoughts and ideas from others and incorporates them to produce quality processes. Acts as team leader for small projects. Delegates daily tasks, scheduling and coverage.
  2. Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
  3. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.
  4. Maintains clean and welcoming physical environment of the reception area. Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment. Contacts the appropriate departments when repairs or services are needed and follows through on these tasks.
  5. Other responsibilities will vary by practice and may include, but are not limited to: Check out, schedules necessary follow up appointments, referrals, prior authorizations. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.
Required Qualifications:
  1. High School diploma or GED required.
  2. Certificate 1 Medical Admin Assistant Cert preferred.
  3. 3-5 years related work experience required.
  4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
  1. 3-5 years experience in a healthcare or service/hospitality environment.
Competencies:
  1. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  2. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  3. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  4. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Pay Range:

$22.05 - $29.68

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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