Receiving Assistant Jobs in Worcester, MA (NOW HIRING)

Job Description: Company Overview:

FreshOne is a 15-year-old company built on a heritage of our core values and customer focus. In the past few years, we have completed a transition from a food provider (prepackaged grab and go) to a food logistics company. Thus, we are like a startup that is growing quickly and looking for Team Members who want to help us build a great company. “Building” includes new and improved processes and utilizing technology where we can. As a Team Member, you are the FreshOne culture. It is our employees who have fueled the Company’s growth into an industry-leading provider of custom food transportation and temperature-controlled warehousing solutions. Your commitment to our people/culture and dedication to operational excellence are the most important contributions you can make. We are counting on you to exercise your talents, creativity, and leadership as a vital member of the FreshOne team.
FreshOne’s Core Focus:
To build a Great Logistics Company that Delights our customers through delighted Team Members while positively impacting lives.
FreshOne’s Core Values by which you will be reviewed (excluding the first):
• What we do is centered around Christ
• As Leaders, We serve
• We think and act like owners
• We are Internally focused so that we can be outwardly Awesome
• We do what we say we are going to do
• We grow so our team can grow
Job Purpose:
Shipping and Receiving Manager is responsible for receiving all incoming freight and to maintain an accurate and up-to-date inventory control system for all stock locations within NetSuite. Ensure on-time and cost-efficient inventory control including the delivery of inbound and outbound shipments to internal and external customers.
Key Responsibilities:
• Receiving inbound freight and verifying against purchase orders and supply documents.
• Data entry of all inbound purchase order receipts and product transfers using NetSuite inventory system.
• Deliver inbound freight to appropriate locations and personnel.
• Monitor service window.
• Order entry and fulfillment of client supply orders
• Process and distribute incoming mail.
• Assist with special tasks some which may include using a company vehicle.
• Perform cycle counts for laboratory, client, and office supply inventory locations.
• Maintain warehouse inventory and restocking through NetSuite.
• Maintain receiving documents.
• Maintain laboratory supply locations and restock as needed.
• Assemble client test kits, and prepare client reports.
• QC client supply orders prior to final packaging.
• Performs other tasks as assigned.
• Participate in FreshOne Driver Safety Program.
• Maintain confidentiality of employee, client, and company records/issues.
• Maintain compliance with department and company policies and procedures.
• Maintain compliance with federal and state regulations.
• Maintain confidentiality of employee, client and/or company records and issues.
• Communicate effectively with all levels of management, co-workers and clients to provide quality customer service.
• Represent FreshOne in a courteous, professional manner at all times.
• Work effectively within a team-oriented department and company.
• Adhere to department schedule to meet workflow demands.
• Work overtime as needed.
• Professional appearance through adherence to company approved GMPs and dress code.
• Special projects and other related duties as assigned.
Core Skills/Background:
• High School diploma or equivalent preferred.
• Advanced computer operation skills.
• Work effectively within Microsoft Office Applications (Teams, Outlook and Asana) and Traction Tools
• Ability to effectively communicate orally and in writing with co-workers and management personnel.
Minimum of two years of work experience preferably in a warehouse environment.
• Must understand the complexity of ordering systems and supply inventory
• Attention to detail, dependability, and cooperation.
• Ability to use packing machines, taping machines and box staplers, using RF Scanners, and NetSuite.
Physical Demands:
Standing for long periods of time, walking, bending, sitting, reaching outward, and reaching above shoulders, climb stairs, squatting, kneeling, good sense of sound, vision, sense of smell, sense of touch, ability to wear personal protective equipment such as steel toe boots and safety glasses.
Process to Full Autonomy (60-180 days):
1. Level 1: Follow Instructions
2. Level 2: Research and Report to manager
3. Level 3: Ideate, Research and Recommend to manager
4. Level 4: Recommend, Implement and Report with manager input
Competency – you will be successful if you are able to produce:
1. >=98% Customer Satisfaction
2. Continued process improvement
3. Customer interaction is very favorable as measured by CSI Scores
4. High level of customer care both internal and external
5. KPI’s are measured and achieved